"Yard Stick" for Monitoring Toll Road Operators By
"Yard Stick" for Monitoring Toll Road Operators By
"Yard Stick" for Monitoring Toll Road Operators By
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A Successful approach<br />
Aim <strong>for</strong> Business Excellence<br />
• Identify the need / problem<br />
• Set the target<br />
• Design of Integrated Operating Procedures<br />
• Implementation and Level of Service<br />
• <strong>Monitoring</strong> and Measurement of achievements<br />
Slide: 7<br />
<strong>Monitoring</strong> and Measuring Per<strong>for</strong>mance. For Who?<br />
An in<strong>for</strong>mation and communication tool with…<br />
Management<br />
Shareholders<br />
Builds a relation of “TRUST”<br />
Public Administrations<br />
Public<br />
Slide: 8<br />
4
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