"Yard Stick" for Monitoring Toll Road Operators By
"Yard Stick" for Monitoring Toll Road Operators By
"Yard Stick" for Monitoring Toll Road Operators By
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<strong>Monitoring</strong> and Measuring Per<strong>for</strong>mance. Why?<br />
…..TRUST BUT VERIFY…..<br />
a famous political phrase<br />
a valuable business approach<br />
“…man's deeds not words.”<br />
DEMOSTHENES<br />
“…doveryai, no poveryai”<br />
RONALD REAGAN<br />
Slide: 9<br />
KPI Advantages<br />
Efficiency<br />
Pays attention to the actions and<br />
resources on organizational results,<br />
and the process of operation.<br />
Improvement<br />
Improves efficiency of<br />
the system over time by<br />
monitoring over desired<br />
intervals.<br />
KPI<br />
Communication<br />
Effectiveness<br />
Correlates the outcome of<br />
policy decisions related to<br />
the immediate actions<br />
taken by the company.<br />
Communicates useful in<strong>for</strong>mation to<br />
the stakeholders (users, management,<br />
authorities, etc)<br />
Slide: 10<br />
5
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