100-Day Report - University of Nebraska Omaha

ONLINE SURVEY RESULTS
An online survey offered to about 280 employees provided the following data:
1. Of 47 respondents to the online survey, the majority rated the overall customer
service between 3 and 5. Reception and Benefits received the most top (5) ratings.
Please rate the quality of customer service in the following areas with 1
being the least and 5 being the highest.
Answer Options 1 2 3 4 5
Response
Count
Reception 1 0 4 8 31 44
Recruitment/Employment 0 1 7 15 19 42
Diversity/EEO 1 0 5 18 16 40
Benefits 1 2 3 15 24 45
Payroll 0 1 6 18 18 43
HRIT 0 1 9 7 7 24
Student Employment 0 1 15 5 13 34
answered question 45
skipped question 2
1 2 3 4 5
Reception 2% 0% 9% 18% 70%
Recruitment/Employment 0% 2% 17% 36% 45%
Diversity/EEO 3% 0% 13% 45% 40%
Benefits 2% 4% 7% 33% 53%
Payroll 0% 2% 14% 42% 42%
HRIT 0% 4% 38% 29% 29%
Student Employment 0% 3% 44% 15% 38%
2. All respondents said the HR office is welcoming and accessible.
How accessible and welcoming is the HR office?
Response
Frequency
Response
Count
Answer Options
Very accessible and welcoming 45.7% 21
Accessible and welcoming 50.0% 23
Average 4.3% 2
Not very accessible and welcoming 0.0% 0
Unaccessible and unwelcoming 0.0% 0
answered question 46
skipped question 1
35