Pantaloon Retail (India) - Careergyaan.org

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TABLE 1.1 : TOP 20 RETAILERS WORLD WIDE Retailers Sales (US$) 1 Wal-mart Stores, Inc 163,532 2 Carrefour group 52,196.10 3 The Kroger Co 45,352 4 Metro A G 44,163 5 The Home depot INC 38,434 6 Albertsons inc 37,478 7 ITM Enterprise SA 36,762 8 sears, Roebuck and co. 36,728 9 Kmart Corporation 35,925 10 Target Corporation 33,702 11 J.C. penny Company, Inc. 31,503 12 Royal A hold 31,222 13 Safeway Inc 30,801 14 Rewe-Gruppe 30,578 15 Tesco PLC 30,404 16 Ito-Yokado Co., Ltd. 30,237 17 Edeka-Gruppe 30,002 18 Costco Companies, Inc 26,976 19 Tengelmann warenhandelsgesellschaft 26,509 20 The daiei, Inc 26,486 Institute Of Business Studies & Research Pune (Satish P.Goyal) Page 4
RETAIL I� I�DIA The retail industry in India is largely unorganized & predominantly consists of small , independent, owner-managed shops. Retailing is INDIA’s largest industry in terms of contribution to GDP & constitutes 13% of GDP. There are around 5 million retail outlets in India. There are also an uncounted number of low cost kiosks (tea stalls, snacks centre, barber shops, etc) & mobile vendors. Total retail sales area in India was estimated at 328 million sq.mt.in 2001, with an average selling space of 29.4sq.mt. per outlet. In India the per capita retailing space is about 2 sq. ft, which is quite low compared to that of developed economies. In 2000, the global management consultancy AT Kearney put retail trade at 400,000 crore , which is expected to increase to Rs.800,000 crore by year 2005 – an annual increase of 20%. According to the survey, an overwhelming proportion of the Rs.400,000 crore retail market is unorganized. In fact only a Rs20,000 crore segment of market is organized. There is no integrated supply chain management outlook in Indian traditional retail industry. Food sales constitute a high proportion of the total retail sales. The share was 62.7% in 2001,worth apprx. Rs 7032.2 billion, while non food sales were worth Rs.4189.5 billion. However the non-food retailing sector registered faster year-on-year growth than the food sales sector. The trend to market private labels by specific retail store is catching on in India as it helps to improve margins. The turnover from private labels by major retail chains was estimated at around Rs 1200 million in 2001. CURRE�T SCE�ARIO OF I�DIA� RETAIL: � Unorganized market; Rs. 583,000 crores. � Organized market; Rs. 5,000 crores. � 5 x growths in organized retailing between 2000-2005. � Over 4000 new modern outlets in last 3 years. � Over 5,000,000 sq. ft. of mall space under development. Institute Of Business Studies & Research Pune (Satish P.Goyal) Page 5
Page 1 and 2: Institute Of Business Studies & Res
Page 3: 1) K. Raheja Group � Shopper’s
Page 7 and 8: Retailing in India � Diversities
Page 9 and 10: TABLE 1.5: Where is the opportunity
Page 11 and 12: PRIMARY OBJECTIVE: 1.2 OBJECTIVES O
Page 13 and 14: diagram: Fig 1.1 There are various
Page 17 and 18: a preferential attitude towards it.
Page 19 and 20: Ten Tips to Build Customer Loyalty
Page 21 and 22: positive & pleasant , the retailer
Page 23 and 24: FACTORS ESSE�TIAL FOR BUILDI�G
Page 25 and 26: Before FUTURE CARD there were CENTR
Page 27 and 28: PENNE 10%-15% off on total bill amo
Page 29 and 30: The Claimed Benefits of Loyalty Pro
Page 33 and 34: Pantaloon Retail (India) Limited Pa
Page 35 and 36: Now we are going to discuss about a
Page 37 and 38: CE�TRAL’S Launched in May'04 at
Page 39 and 40: Feedback Strategic Planning in Reta
Page 41 and 42: Central Mall Institute Of Business
Page 43 and 44: desire. Selecting a target market i
Page 45 and 46: After my 3 months project in CENTRA
Page 47 and 48: • �eed-Based Customers: They ha
Page 49 and 50: It's simple! You'll compete by maxi
Page 51 and 52: I was the part of 3 events in PU�
Page 53 and 54: • Is signage up to date? • Is d
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DATA A�ALYSIS Research 1: Objecti
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Fig 3.5 age of customer 4. Gender o
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22% 8% NORMALLY SPEND ON SHOPPING 1
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FIG 3.11 10. Are you interested to
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Q.1) Which store you find the price
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CENTRAL’S should maintain the ser
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Q.8) Which store has a good store l
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I�TERPRETATIO� & SUGGESTIO�:
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From this above given questionnaire
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Institute Of Business Studies & Res
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1) �AME : 2) AGE: 3) ADRESS: 4) G
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Research 2 : QUESTIO�AIEER Object
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