C-CURE Product Catalogue Issue 1
C-CURE Product Catalogue Issue 1
C-CURE Product Catalogue Issue 1
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Post Sales Support and Training<br />
Technical Support Hours and Phone Numbers<br />
Normal Support Hours<br />
Monday through Friday : 9.00 a.m. - 5.00p.m. (except Public Holidays)<br />
C•<strong>CURE</strong> 800<br />
Technical support personnel<br />
UK, Ireland, and other English speaking support Harjinder Flora +441932743288 hflora@tycoint.com<br />
UK, Ireland, and other English speaking support Mick Coleman +441932743288 mscoleman@tycoint.com<br />
UK, Ireland, and other English speaking support Seu Wong +441932743028 seuwong@tycoint.com<br />
France, Belgium and French Speaking countries Roger Decarpentry +33140962494 rdecarpentry@tycoint.com<br />
France, Belgium and French Speaking countries Eric Peron +33140962589 eperon@tycoint.com<br />
Italy, Spain Massimo Lamonaca +390256607227 mlamonaca@tycoint.com<br />
Hungary and Eastern Europe Miklos Holbis +3162109457 mholbis@tycoint.com<br />
Germany and Central Europe Olaf Gutjahr +492102431246 ogutjahr@tycoint.com<br />
Germany and Central Europe Uwe Wingerath +4921027708726 uwingerath@tycoint.com<br />
Middle East Tony Moughames +961985425/6/7 tonym@sensormatic-mideast.com<br />
If you have difficulty obtaining support, please contact:<br />
John Murphy, Technical <strong>Product</strong> Manager - Access Control<br />
tel: +44 1932 743028, e-mail; johnmurphy2@tycoint.com<br />
Software Support Agreements (SSA)<br />
Tyco safety <strong>Product</strong>s - C•<strong>CURE</strong> 800 Software Support Agreement (SSA)<br />
Standard Service is our standard coverage option. It provides telephone<br />
support and assistance from our Customer Support centres during normal support<br />
hours<br />
(M-F, 9.00am - 5.00PM) as well as - software and firmware maintenance updates.<br />
Standard Service also provide, at no additional chrage, both software and<br />
maintennace release updates, normally targeted to resolve software code conflicts,<br />
and software enhancement release updates which target software features development.<br />
Tyco Safety <strong>Product</strong>s Technical Training Courses<br />
C•<strong>CURE</strong> 800 Courses are provided both as scheduled quarterly courses and as special on-demand courses (minimum<br />
6 people). For registration details and course availability, as well as special course requests, please contact:<br />
Dave Walton: Tel: 0114 278 8450 e-mail; dawalton@tycoint.com<br />
C•<strong>CURE</strong> 800 Technical Training Modules<br />
Module 1<br />
Duration<br />
Prerequisites<br />
C•<strong>CURE</strong> 800 Basic Configuration<br />
2 days<br />
Understanding of basic Access Control concepts<br />
Background with handling low voltage electronic systems<br />
Familiarity with using Windows NT/2000/XP Operating Systems<br />
Familiarity with Windows Networking using TCP/IP<br />
Objectives The objective of this course is to give the student a good grounding in core C•<strong>CURE</strong> 800<br />
installation and configuration, concentrating on directly connected Apc/8x and Apc/L<br />
controllers.<br />
Topics Covered:<br />
. C•<strong>CURE</strong> 800 Concept and Feature<br />
. Apc Family hardware presentation and wiring<br />
. Designing the C•<strong>CURE</strong> 800 Installation<br />
. Installing C•<strong>CURE</strong> 800 Server and Client Software<br />
. C•<strong>CURE</strong> 800 Core configuration<br />
. C•<strong>CURE</strong> 800 diagnostics and reports<br />
. C•<strong>CURE</strong> ID<br />
53
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