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BRT Standard - ITDP | Institute for Transportation and Development ...

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The <strong>BRT</strong> <strong>St<strong>and</strong>ard</strong> Version 1.0 35<br />

Guangzhou, China,<br />

has real time passenger<br />

in<strong>for</strong>mation systems.<br />

Passenger In<strong>for</strong>mation<br />

2 points maximum<br />

Numerous studies have shown that passenger<br />

satisfaction is linked to knowing when the next<br />

bus will arrive. Giving passengers in<strong>for</strong>mation is<br />

critical to a positive overall experience.<br />

Real-time passenger in<strong>for</strong>mation includes<br />

electronic panels, digital audio messaging<br />

(“Next bus” at stations, “Next stop” on buses),<br />

<strong>and</strong>/or dynamic in<strong>for</strong>mation on h<strong>and</strong>held devices.<br />

Static passenger in<strong>for</strong>mation refers to station <strong>and</strong><br />

vehicle signage, including network maps, route<br />

maps, local area maps, emergency indications,<br />

<strong>and</strong> other user in<strong>for</strong>mation.<br />

passenger in<strong>for</strong>mation<br />

points<br />

Real-time <strong>and</strong> static passenger in<strong>for</strong>mation 2<br />

corridor-wide (at stations <strong>and</strong> on vehicles)<br />

Moderate passenger in<strong>for</strong>mation 1<br />

(real-time or static)<br />

Very poor or no passenger in<strong>for</strong>mation 0

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