iPhone - FutureTG.com

Troubleshooting Apps
Let’s face it: Little freebie apps created by amateur programmers aren’t always
as stable and well-designed as, say, Apple’s programs. Plenty of them are
glitchy around the edges.
If a program is acting up—opening it returns you immediately to the Home
screen, for example, or even restarts the iPhone—follow these steps, in
sequence:
• Open the program again. Sometimes, second time’s the charm.
• Restart the iPhone. That is, hold down the Sleep switch on the top until
the “slide to power off” note appears. Slide your finger to turn off the
iPhone, then turn it back on again. In many cases, that little micro-nap is
all the iPhone needs to get its memory straight again.
• Reinstall the annoying program. This one could take several steps. It
involves deleting the program completely from the iPhone, as described
above, and then re-downloading it from the App Store. You’ll get a message
that says, “You have already purchased this item,” which you probably
knew already. Just tap OK. (As the little message informs you, you
won’t be charged again if you paid for the program the first time.)
• Reset the iPhone. If the iPhone is actually frozen—nonresponsive—
then you should reset it instead. Hold down both the Home and Sleep
buttons for 10 full seconds, or until it shuts off. Turn it on again.
Finally, if you’re feeling goodwill toward your fellow iPhone-lovers, consider
reporting the problem, so other people might be spared the headache you’ve
just endured.
To do that, open the App Store on your iPhone. Navigate back to the program,
as though you’re going to download it again. But on its Info screen, scroll
down to the Reviews section, and tap the word Reviews.
Now tap the √ icon (top-right corner); tap Report a Problem. Here, you can
specify what kind of problem you’re having (technical or cultural), and then
type in the specifics.
If you tap Report, and then tap OK in the confirmation box, your bug report
gets sent along—not to Apple, but to the author of the program, who may or
may not be persuaded to do something about it.
The App Store 227