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iPhone - FutureTG.com

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Sync the phone before it goes in for repair. The repair process generally erases the<br />

phone <strong>com</strong>pletely—in fact, Apple very often simply sends you back a new (or<br />

refurbished) <strong>iPhone</strong> instead of your original. In fact, if you’re worried that Apple<br />

might snoop around, you might want to erase the phone first. (Use the Restore<br />

option—page 339.)<br />

Also, don’t forget to remove your SIM card (page 8) before you send in your broken<br />

<strong>iPhone</strong>—and to put it back in when you get the phone. Don’t leave it in the loaner<br />

phone. AT&T will help you get a new card if you lose your original, but it’s a hassle.<br />

While your phone is in the shop, you can sign up for a loaner <strong>iPhone</strong> to use in<br />

the meantime for $30. Apple will ship it to you, or you can pick one up at the<br />

Apple store. Just sync this loaner phone with iTunes, and presto—all of your<br />

stuff is right back on it.<br />

You can keep this service phone until seven days after you get your fixed<br />

phone back.<br />

Out-of-Warranty Repairs<br />

Once the year or two has gone by, or if you damage your <strong>iPhone</strong> in a way<br />

that’s not covered by the warranty (backing your car over it <strong>com</strong>es to mind),<br />

Apple charges $200 or $250 to repair an <strong>iPhone</strong> (for the 8- and 16-gigabyte<br />

models).<br />

The Battery Replacement Program<br />

Why did Apple seal the battery inside the <strong>iPhone</strong>, anyway? Everyone knows<br />

that lithium-ion batteries don’t last forever. After 300 or 400 charges, the<br />

<strong>iPhone</strong> battery begins to hold less charge (perhaps 80 percent of the original).<br />

After a certain point, the phone will need a new battery. How <strong>com</strong>e you can’t<br />

change it yourself, as on any normal cellphone?<br />

Conspiracy theorists have all kinds of ideas: It’s a plot to generate service fees.<br />

It’s a plot to make you buy a new phone. It’s Steve Jobs’ design aesthetic on<br />

crack.<br />

The truth is more mundane: A user-replaceable battery takes up a lot more<br />

space inside the phone. It requires a plastic <strong>com</strong>partment that shields the<br />

guts of the phone from you and your fingers; it requires a removable door;<br />

and it needs springs or clips to hold the battery in place. All of this would<br />

mean either a much smaller battery—or a much bulkier phone. (As an ecobonus,<br />

Apple properly disposes of the old batteries, which consumers might<br />

not do on their own.)<br />

Troubleshooting and Maintenance 347

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