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iPhone - FutureTG.com

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iPod Problems<br />

The <strong>iPhone</strong> is a great iPod, but even here, things can go wrong.<br />

• Can’t hear anything. Are the earbuds plugged in? They automatically<br />

cut the sound <strong>com</strong>ing from the <strong>iPhone</strong>’s built-in speaker.<br />

Is the volume up? Press the Up volume key on the side of the phone.<br />

Also make sure that the music is, in fact, supposed to be playing (and<br />

isn’t on Pause).<br />

• Can’t sync music or video files to the <strong>iPhone</strong>. They may be in a format<br />

the <strong>iPhone</strong> doesn’t understand, like WMA, MPEG-1, MPEG-2, or Audible<br />

Format 1.<br />

Convert them first to something the <strong>iPhone</strong> does understand, like AAC,<br />

Apple Lossless, MP3, WAV, Audible Formats 2, 3, or 4, AIFF (these are all<br />

audio formats), and H.264 or MPEG-4 (video formats).<br />

• Something’s not playing or syncing right. It’s technically possible for<br />

some corrupted or in<strong>com</strong>patible music, photo, or video file to jam up the<br />

entire syncing or playback process. In iTunes, experiment with playlists<br />

and videos, turning off checkboxes until you figure out which one is<br />

causing the problem.<br />

Warranty and Repair<br />

The <strong>iPhone</strong> <strong>com</strong>es with a one-year warranty. If you buy an AppleCare contract<br />

($70), you’re covered for a second year.<br />

AT&T tech support is free for both years of your contract. They handle questions<br />

about your <strong>iPhone</strong>’s phone features.<br />

If, during the coverage period, anything goes wrong that’s not your fault,<br />

Apple will fix it free. You can either take the phone to an Apple store, which is<br />

often the fastest route, or call 800-APL-CARE (800-275-2273) to arrange shipping<br />

back to Apple. In general, you’ll get the fixed phone back in 3 business<br />

days.<br />

346<br />

Appendix C

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