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SECRET WEAPON<br />
What was your most successful moment<br />
of the past year?<br />
Raising our upsell percentage by<br />
almost 20 percent and bringing our<br />
theater—which was almost last in the<br />
company—to second place. I did this,<br />
of course, with the help of the best<br />
management team and our hardworking<br />
crew.<br />
Who was a key mentor for you and<br />
why?<br />
I have two people that had a great influence<br />
on my career. These people are<br />
Jodi Pine—my first managing director<br />
and a very independent, strong and<br />
wonderful person—and Mike Stover,<br />
my current managing director/regional<br />
director. He is very good at handling<br />
multiple tasks, and he has taught me a<br />
lot about organization and preparation.<br />
According to Mike Stover, you are<br />
excellent at motivating employees<br />
and resolving conflicts. How are you<br />
so great with people? Any advice<br />
you can share?<br />
I think that I am a very positive person and a<br />
great listener. My advice is if you take the time<br />
to listen to anyone who has an issue, it will<br />
make them feel better. And, of course, as long<br />
“There is no<br />
average day in<br />
a movie theater<br />
because something<br />
different is always<br />
happening…”<br />
as the action taken is positive, everyone will be<br />
happy.<br />
How do you convince customers to host<br />
their special events at Muvico Theaters?<br />
I make sure that they have a great time<br />
checking out the facilities that are available to<br />
them by walking them around and showing<br />
off the things that make our location stand<br />
out, such as our theater’s Parisian theme. To<br />
keep special-events customers happy, we go<br />
the extra mile, arrive early for their event, be<br />
personally involved and not pass the job off to<br />
someone else.<br />
What’s your favorite movie<br />
and why?<br />
Independence Day is my favorite movie because<br />
it has everything: a hostile takeover, aliens,<br />
fighter jets, Will Smith, lots of fireworks,<br />
everyone coming together all over the world to<br />
fight for their right to live. And did I mention<br />
Will Smith?<br />
What’s your favorite concession stand<br />
snack?<br />
Buncha Crunch and popcorn mixed. It tastes<br />
awesome and has a nice fl avor.<br />
What do you think of being nicknamed<br />
Muvico Theater’s Secret Weapon?<br />
It was defi nitely a surprise, and it is a great<br />
honor to be thought of in this way.<br />
Who’s your theater’s Secret Weapon? Nominate<br />
him or her at inkoo@boxoffice.com<br />
40 BOXOFFICE PRO MAY <strong>2012</strong>
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