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IR Interactive Whiteboard Manual - Qomo

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QOMO Hite Vision <strong>Interactive</strong> <strong>Whiteboard</strong> User <strong>Manual</strong><br />

Trouble Shooting<br />

Solutions to Problems<br />

Problems Issue Presumable Causes Solutions<br />

Go to Programs menu,<br />

click on the Flow!Works<br />

Service program has not<br />

folder, then click on the<br />

No service program started up.<br />

Flow!Works server<br />

icon on the right<br />

program.<br />

bottom of the<br />

Install the service<br />

computer<br />

Service program is not program from the <strong>Qomo</strong><br />

installed.<br />

website or installation<br />

disk.<br />

Connect the whiteboard<br />

and computer with the<br />

<strong>Interactive</strong><br />

The whiteboard is not<br />

USB cable. If it is<br />

whiteboard is<br />

connected to the<br />

already plugged in,<br />

not working<br />

computer.<br />

disconnect and plug it<br />

back in.<br />

Drive icon is red<br />

Check to see if there are<br />

The self-checking feature<br />

any other objects<br />

of the whiteboard is not<br />

pressing on the surface<br />

successful and cannot be<br />

of the whiteboard.<br />

connected.<br />

Remove them, if any.<br />

Driver malfunction<br />

Uninstall the driver and<br />

reinstall it.<br />

Drive icon is green Inaccurate calibration.<br />

Refer to instructions<br />

above and recalibrate.<br />

© Copyright 2012 QOMO HiteVision, LLC. All Rights Reserved 23

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