Annual Report 2005 (60 pages / 1.3MB) - JAL | JAPAN AIRLINES

Basic Management Strategy
Basic initiatives
Safety
Flight safety is the basis of the JAL Group’s existence and is its prime corporate responsibility. We
strive to instill the highest possible level of safety consciousness in each and every employee of
the Group, and continue to work to strengthen the Group-wide safety management framework
and achieve consistently high levels of safety. The goal is that customers can board our planes in
complete confidence.
Corporate Social Responsibility (CSR)
Our CSR activities, leveraging the unique characteristics of the aviation business, focus on our
relationships with all stakeholders – customers, shareholders, employees and the community –
from economic, environmental and societal perspectives.
The key to reform: “simplification”
Simplification is the key concept behind the structural reforms in the Medium-term Business
Plan – whether it be by making our Group management structure leaner or by optimizing
administrative processes through the application of information technology. One aspect of making
our Group management structure more lean is bringing the holding company and operating
companies together into a single entity. Our goal is to accomplish this integration in fiscal 2006,
the goal being to speed up the way decisions are made and communicated.
Schedule for bringing holding company and operating companies
together into one entity
Reduce organizational duplication and speed up how decisions are made and communicated by creating a single entity
FY05
Effective integration
• Establish Integration Conference
Committee
Determine scope and schedule for integration
• Unify corporate planning and marketing
functions
Aim for integration in FY06
Accelerate
reforms!
Providing top-quality cabin service
Out of all the airlines to which I applied for employment, I chose to join JAL because of the strong positive
impression made on me at the job interview: the JAL staff were so much more hospitable. Once I began
work at JAL, this first impression was confirmed as correct. Every day, as I perform my tasks, I always keep
in the forefront of my mind the need to respond appropriately to the constantly changing needs of our passengers,
so as to be able to provide the very best service. Only in this way can we expect customers to keep
coming back, and only if they do so can we continue being the airline group of choice.
Cabin Attendant
Tomoko Nakata
Japan Airlines International Co., Ltd.
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