cp 49-055 benefit determinations - Department of Public Social ...

3. Scroll down to “Hot Topics Feature” and click on “Case Status
Online & Processing Dates.”
4. On the “Case Status Service Online” page, click on the blue
word “online” under “Finding the status of your case.”
5. Enter the 13-character application receipt number on the “Case
Status Search Page” and click on the “Search” box.
How does staff verify a petition for lawful immigration status
online?
To check the status of a participant’s petition for lawful immigration
status using the internet, the Specialized Supportive Services (SSS)
EW or designated staff must follow these procedures:
• Access USCIS Case Status Online Service at
http://www.uscis.gov;
• On the right side of the screen under Hot Topics, click on
“Case Status & Processing Dates”;
• Choose “Finding the Status of Your Case” (online);
• Scroll down to Application Receipt number;
• Enter the application receipt number, with no spaces or dash
marks. The application receipt number is found on the forms
provided to participants after they have submitted an
application to the USCIS center, the number begins with 3
letters, and is located on the top left corner of the document;
• An update will be immediately provided, “Case Status” which is
to be printed and maintained in the case record;
• The screen will provide you with the receipt number,
application type and the status of the case; and
• LEADER Case Comments screen must be updated with the
results of the inquiry.
NOTE: The petition is pending if the information on the screen
indicates that application is still being processed.
How does staff verify a petition for lawful immigration status via
telephone?
To check the status of a participant’s petition for lawful immigration
status using the telephone, the Specialized Supportive Services
(SSS) EW or designated staff member must follow these procedures:
• Call the USCIS National Customer Service Center at (800)
375-5283;
• Follow the initial menu options to select language preferences,
for English press 1;
• From the four menu options given, the EW will select option
two, “application or petition,”
• From the next six menu options given, the EW will select option
six “check status of case”;