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good governance practices for the protection of human rights

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poverty and inequality and guaranteeing <strong>human</strong> <strong>rights</strong>. There is room <strong>for</strong><br />

continued improvement in <strong>the</strong> amount and quality <strong>of</strong> social expenditure, which<br />

a more transparent budgeting system is helping to achieve.<br />

D. Improving access to health services through intercultural<br />

mediation – Romania<br />

Issue<br />

About 2.5 million Roma live in Romania, where <strong>the</strong>y make up 11 per cent <strong>of</strong><br />

<strong>the</strong> population. The Roma have significantly worse health indicators, including<br />

higher rates <strong>of</strong> infant mortality and communicable diseases and shorter life expectancy,<br />

than <strong>the</strong> rest <strong>of</strong> <strong>the</strong> Romanian population. Unhealthy living conditions<br />

are one <strong>of</strong> <strong>the</strong> major causes <strong>of</strong> poorer health among <strong>the</strong> Roma, particularly those<br />

living in <strong>the</strong> many ghettoized settlements. However, <strong>the</strong> discrepancies between<br />

<strong>the</strong> health indicators <strong>of</strong> <strong>the</strong> Roma and <strong>the</strong> majority community also result from<br />

structural inequalities, including unequal access to education and employment,<br />

discrimination and poverty.<br />

The social and economic conditions in which <strong>the</strong> Roma live undermine <strong>the</strong>ir<br />

right to <strong>the</strong> enjoyment <strong>of</strong> health and <strong>the</strong>ir right to equitable and non-discriminatory<br />

access to public health and medical services.<br />

Response<br />

The Roma health mediator (RHM) programme, launched in 1997, recognized<br />

that social and cultural conditions played a key role in determining <strong>the</strong> availability,<br />

accessibility and quality <strong>of</strong> health services. A founding concept <strong>of</strong> <strong>the</strong> programme<br />

is that cultural and linguistic barriers <strong>of</strong>ten prevent communities from<br />

accessing public health services. The RHM programme attempts, through intercultural<br />

mediation, to facilitate <strong>the</strong> communication between <strong>the</strong> minority population<br />

and <strong>the</strong> public authorities on health issues. It also seeks to empower<br />

<strong>the</strong> Roma population to access <strong>the</strong> health system by providing in<strong>for</strong>mation and<br />

raising awareness both about <strong>the</strong> public health system and about health issues.<br />

Design<br />

In Romania, health mediation was initiated by <strong>the</strong> Roma Center <strong>for</strong> Social Intervention<br />

and Studies (Romani CRISS). Following a 1997 report by Doctors Without<br />

Borders that Roma in Romania were refusing vaccination, Romani CRISS<br />

discovered that doctors <strong>of</strong>ten refused to enter Roma communities, while Roma<br />

feared <strong>the</strong> effects <strong>of</strong> vaccination and failed to understand its importance.<br />

In response, Romani CRISS trained Roma health mediators to serve as a bridge<br />

between <strong>the</strong> Roma community and <strong>the</strong> public health system. The RHM programme<br />

aimed to improve community health by: mediating between Roma<br />

patients and doctors during medical consultations; communicating with Roma<br />

38

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