Proof of Evidence of Mr James Willcock

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Document Reference Number OA/13 Proof of Evidence of Mr James Willcock 7 SMARTCARD TICKETING SUB-REGIONAL PROJECT DEVELOPMENT 7.1 The four councils established a joint Smartcard Project Board and Management Team in 2010. The Board started by defining the base specification for an area wide ITSO smartcard back office, known as the Host Operator Processing System (HOPS), and a Customer Management System (CMS) to handle the card, ticket product and customer data. South Gloucestershire Council took the lead in procuring the HOPS and CMS via a full OJEU process, and this is managed in partnership with South West Smart Applications Ltd (SWSAL), the regional not-forprofit company set up, and jointly owned by the 15 Highway Authorities of the SW, and the largest 18 bus operators. 7.2 The ticket retail strategy for the BRT network is in line with DfT guidance and the 2011 Local Transport White Paper aspirations, by seeking to build upon our existing ITSO ticketing architecture via the sub-regional HOPS and CMS. This is already supported by all of the commercial and tendered service operators of the West of England who will all be ITSO compliant by the summer of 2011. ITSO is a Government-backed, non-profit organisation which defines and develops the UKwide technical specification for smart ticketing. 7.3 The strategy is to take the current ITSO platform and to build on this further and incorporate EMV capability (EMV is the Europay, MasterCard and VISA - global standard for the inter-operation of contact and contactless credit and debit account transactions) where appropriate. By utilising a combination of both ITSO for interoperable ticketing products and smartcard payments via an E-Purse, with the convenience of EMV for single operator journey payment, the ticket retail strategy will provide the best solution for maximising off bus transactions and reducing bus stop dwell times. 7.4 With the HOPS & CMS already procured through OJEU by the West of England Partners; with SWSAL providing the scheme with access through an OJEU procured Framework Contract for retail ITSO Point of Sale Terminals (POSTS) and Ticket Machines (ETMS); and with B&NES providing the ITSO E-money platform, the core areas of new procurement for the retail strategy will be: ITSO Smartcards; On-Street Ticket Validating Machines; EMV Back Office System; Technical Consultancy Support; and Page 22
Document Reference Number OA/13 Proof of Evidence of Mr James Willcock On-line Ticket Retail Portal. 7.5 A Ticket Retail Strategy is being prepared for the Project Board to fully scope the requirements of all remaining BRT scheme ticket retail elements; identify the most suitable options for procurement; and to align the procurement timelines with the phased stages of the BRT schemes. This work is being undertaken in partnership with the bus operators as well as local authority partners and seeks to ensure wide spread availability of ticketing purchase options for the public, furthering equality in the provision and operation of public transport. Page 23
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Proof of Evidence of Mr James Willcock

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