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100% PRACTICAL STORIES, ALWAYS LESSONS YOU CAN APPLY TO YOUR WORLD<br />
DAY TWO THE CONFERENCE ............................................................................<br />
7:30 Registration and Morning Coffee<br />
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8:00 Welcome & Opening Remarks – Phil McGee, Director, Shopper Insights, Campbell's North America & Pepperidge Farm, CAMPBELL SOUP COMPANY<br />
8:30 OPENING KEYNOTE<br />
Emotional Branding at Retail: Building a Social<br />
Voice for Your Brand<br />
Marc Gobe, CEO, EMOTIONAL BRANDING LLC<br />
9:30 KEYNOTE<br />
Moneyball: The Art of Winning an Unfair Game<br />
Billy Beane, General Manager, OAKLAND A’S<br />
and Subject of MONEYBALL<br />
•••••••••••••••••••••••••••• 10:30 Morning Break – Baseball and book signing with Billy Beane, General Manager, Oakland A’s and Subject of MoneyBall ••••••••••••••••••••••••••••<br />
Each session is 40 minutes followed by 5 minutes to transition to the next session. Choose from 5 breakout sessions.<br />
1<br />
<strong>INSIGHTS</strong> BEYOND<br />
THE STORE<br />
1:30 Using Hybrid Methods for Multi-Cultural<br />
Insights<br />
George E. Brown II, Senior Account Executive,<br />
MEYERS RESEARCH CENTER<br />
Carmen Bryant, Research Director,<br />
ESSENCE COMMUNICATIONS<br />
While shoppers today may have similar needs driven by<br />
issues such as the financial crisis and other more global<br />
activities, there are also key differences that need to be<br />
understood and acted upon to be a successful<br />
marketer. In addition, manufacturers and retailers are<br />
increasingly charged with obtaining actionable insights<br />
with growing budget constraints. During this session,<br />
you’ll learn the ways in which they have been able to<br />
link different insights to address multi-cultural issues.<br />
This includes integrating qualitative, quantitative and<br />
syndicated data to help better target your core<br />
customer and be a better resource to your business<br />
partners.<br />
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2:15 Driving Retail Growth via Shopper Platforms<br />
Vikram Sarma, Global Shopper Insights Lead, Specialty<br />
Division, CLOROX COMPANY<br />
As retail trips stay flat/down, retailers face pressure to<br />
find ways to ‘build baskets’. This session gets into<br />
uncovering key insights from shoppers and how to<br />
translate them into ‘basket building’ platforms working<br />
with retail partners. In one case study, a retailer literally<br />
saw baskets the week of execution go 2x greater than<br />
their weekly average basket.<br />
2<br />
<strong>INSIGHTS</strong> IN THE STORE<br />
1:30 Demystifying the Allure of Casino Floor<br />
Merchandising<br />
Jeffrey Boorjian, Vice President, Marketing,<br />
CAESARS ENTERTAINMENT<br />
Each day thousands of customers walk through the<br />
doors of Caesars Entertainment’s 50+ global casinos<br />
enamored with the stimulating environment geared to<br />
attract to their senses. Hundreds of decisions have<br />
been made to optimize the customer experience on the<br />
gaming floor in regards to slot product, signage,<br />
lighting, and floor layouts. Key objectives of this<br />
presentation:<br />
• Provide insight into how the world’s largest gaming<br />
company thinks about the in-store experience &<br />
merchandising<br />
• Share ideas & tactics on how to engineer customer<br />
behavior<br />
• Demonstrate the synergies between retail & casino<br />
floor challenges<br />
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2:15 Part I: Triangulating the Shopper: Using<br />
Multiple Methodologies to Drive Produce<br />
Department Reinvention<br />
Lauren Cercone, Director of Consumer & Shopper<br />
Insights,<br />
DOLE FRESH VEGETABLES<br />
James Sorensen, Senior Vice President,<br />
TNS RETAIL & <strong>SHOPPER</strong><br />
Dole and TNS Retail and Shopper present results on a<br />
comprehensive study of produce department shoppers’<br />
in-store behavior, with a broad overlay of retailers’<br />
current practices, beliefs and attitudes toward the<br />
department and the Shopper Insight function.<br />
Complementary data-gathering techniques, including<br />
eye tracking, path tracking, intercepts, and qualitative,<br />
were interwoven to yield rich insights that will<br />
profoundly affect the future of the hottest real estate in<br />
the store.<br />
3<br />
COLLABORATION<br />
1:30 How Shopper Emotions Unlock Understanding<br />
of Retailer Choice<br />
Jill Boyce, Director Shopper Insights, SARA LEE<br />
Understanding how shoppers make channel and retailer<br />
choices is an important step in the consumer-shopper<br />
journey. While many frameworks have focused on very<br />
rational elements of shopper decision-making, Sara<br />
Lee’s framework focuses on the emotive elements of<br />
store choice. Humans make decisions very emotionally,<br />
and it is in tapping into this understanding – how we<br />
want to feel when shopping and how we want to be<br />
perceived by others – that we can best influence<br />
shoppers. The power in this work comes from<br />
understanding how retailers and brands fit with<br />
shoppers’ emotions so that we can develop a full range<br />
of shopper marketing and category management<br />
initiatives based on shopper insights.<br />
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2:15 Insights to Action: How to Make the Most of<br />
your Investment in Insights<br />
Alison Chaltas, EVP,<br />
GFK <strong>SHOPPER</strong> & RETAIL STRATEGY<br />
Sarah Gleason, EVP,<br />
GFK <strong>SHOPPER</strong> & RETAIL STRATEGY<br />
As companies step up their investment in shopper<br />
insights, it is increasingly important that these dollars<br />
drive meaningful change. Yes, there are very simple<br />
steps that can be taken to be sure research reports do<br />
far more than sit on a desk collecting dust. This<br />
presentation will dig into what works across the 39% of<br />
organizations surveyed indicated they were effective at<br />
translating shopper insights into winning actions,<br />
including:<br />
• Encourage teams to work cross-functionally<br />
• Leverage insights as strategic currency with retail<br />
partners<br />
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3:00 Networking Break<br />
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3:30 Activating the Shopper Along the Journey to<br />
Purchase in the Store<br />
Simon Small, Global Sales and Category Development -<br />
Confectionery, NESTLÉ<br />
This discussion will outline the principals of shopper<br />
activation through the shopper journey. The uses of<br />
different messaging and cues in various parts of the<br />
store have a direct correlation to shopper category<br />
conversion rates. A shopper’s cognitive state is<br />
predictive to both impulse shopping rates as well as<br />
perceived shop experience. By activating a category<br />
focused on the shopper a retailer is able to drive both<br />
category expansion and shopper satisfaction ratings.<br />
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3:00 Networking Break<br />
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3:30 Reinventing the Retail Environment: How to be<br />
Unique, Compelling and Profitable In-store<br />
Joe Beier, EVP, GFK <strong>SHOPPER</strong> & RETAIL STRATEGY<br />
Ralph Blessing, EVP, GFK <strong>SHOPPER</strong> & RETAIL<br />
STRATEGY<br />
Both retailers and manufacturers want innovation in<br />
store, but retail redesign requires tremendous<br />
operational and financial resources. How can retailers<br />
and manufacturers become more data-based in<br />
reinventing the retail environment? What insights are<br />
really needed to understand core shopper influencers<br />
and competitive differentiation? GfK will combine the<br />
best of proven shopper research with new concept<br />
development processes to share new ways to engage<br />
shoppers.<br />
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3:00 Networking Break<br />
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3:30 PART II: Produce Department Reinvention:<br />
Partnering with your Retailers to Implement your<br />
Insights In-Store<br />
CarrieAnn Arias, Director of Shopper Marketing,<br />
DOLE FRESH VEGETABLES<br />
Shoppers and retailers agree: perceptions of a grocery<br />
store’s quality and freshness rest heavily on the produce<br />
department. Retailers have made produce a focal point<br />
of mission statements, marketing campaigns and total<br />
store design, but are Shoppers in agreement with<br />
retailer on how well this is working? Dole partnered<br />
with TNS Retail and Shopper on a comprehensive study<br />
of produce department shoppers’ in-store behavior.<br />
Carrie will review how this research was and will be<br />
brought life in-store.<br />
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4:15 Capturing the Value of Shopper Insights<br />
Across Retail Channels<br />
TG.FuQua, Brand Manager Shopper Marketing,<br />
TYSON FOODS<br />
Learn how a strategy including analytics from Nielsen,<br />
NPD group, Mintel, Technomic, ECRM , Smart Revenue,<br />
Spectra, Crest and others led to “Proven” ROIC<br />
success; with the adoption by the sales and marketing<br />
team, as well as key national retail decision makers.<br />
Examples and discussion will include the results of B2B<br />
and B2C social media, creative design, consumer<br />
promotions, and recognition from the industry including<br />
the 2011 Category Captain selection in Progressive<br />
Grocer and Supermarket News.<br />
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4:15 The Gift That Keeps Giving (or How to Make<br />
Your Work Work Harder for You)<br />
Phil McGee, Director, Shopper Insights, Campbell's<br />
North America & Pepperidge Farm,<br />
CAMPBELL SOUP COMPANY<br />
Jeff Inman, Associate Dean for Research and Faculty,<br />
KATZ SCHOOL - UNIVERSITY OF PITTSBURGH<br />
Last year, Campbell Soup shared highlights from its<br />
ground-breaking Path to Purchase study. This study<br />
identified critical moments of influence across the<br />
marketing mix and how they can be leveraged to create<br />
or reinforce shopper loyalty. In this new session, Phil<br />
McGee from Campbell Soup and Jeff Inman from the<br />
University of Pittsburgh will show you how they<br />
partnered to extract new and compelling learning from<br />
an existing, robust data set.<br />
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4:15 The Ever Elusive Insight: Uncovering Insights in<br />
a Stack of Findings<br />
Bruce Vierck, Vice President, RTC<br />
Andy Cremer, Vice President, RTC<br />
Most marketers have no shortage of shopper research<br />
findings. But to return the investment in shopper<br />
research, findings must be turned into insights and<br />
strategies that inspire stakeholders and inform the<br />
process of designing actionable retail solutions. During<br />
this presentation, you’ll hear best-in-class methods for<br />
translating findings into useable insights and powerful<br />
strategies.<br />
• Methods for synthesizing findings into insights and<br />
strategies that will inspire the design process<br />
• Techniques for creating alignment and collaboration<br />
among teams<br />
• Examples of artifacts that help bring insights and<br />
strategies to life for all stakeholders<br />
10<br />
www.ShopperInsightsEvent.com