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SOUTH AFRICAN BREWERIES plc<br />

C ORPORATE<br />

C ITIZENSHIP<br />

R EVIEW<br />

<strong>1999</strong>


Contents<br />

SOUTH AFRICAN BREWERIES plc<br />

1 CORPORATE HIGHLIGHTS<br />

Mission Statement<br />

2 CORE OPERATING COMPANY HIGHLIGHTS<br />

4 MESSAGE FROM THE GROUP CHIEF EXECUTIVE<br />

6 LAYING THE FOUNDATIONS<br />

SAB IS AN INTERNATIONAL COMPANY COMMITTED<br />

TO ACHIEVING SUSTAINED COMMERCIAL SUCCESS,<br />

PRINCIPALLY IN BEER AND OTHER BEVERAGES,<br />

12 BUILDING THE BONDS<br />

BUT WITH STRATEGIC INVESTMENTS IN HOTELS AND<br />

28 BUILDING THE BRIDGES<br />

40 LINKING THE PROFITS<br />

42 GROUP CASH VALUE ADDED<br />

GAMING. WE ACHIEVE THIS BY MEETING THE<br />

ASPIRATIONS OF OUR CUSTOMERS THROUGH<br />

QUALITY PRODUCTS AND SERVICES AND BY SHARING<br />

FAIRLY AMONG ALL STAKEHOLDERS THE WEALTH<br />

AND OPPORTUNITIES GENERATED. THEREBY, WE<br />

FULFIL OUR GOALS OF BUSINESS GROWTH AND<br />

MAXIMISED LONG-TERM SHAREHOLDER VALUE,<br />

WHILE BEHAVING IN A SOCIALLY RESPONSIBLE AND<br />

PROGRESSIVE MANNER.<br />

South African Breweries plc<br />

Incorporated in England and Wales under<br />

<strong>the</strong> Companies Act, 1985<br />

Registration number 3528416


<strong>Corporate</strong> Highlights<br />

DURING THE PAST FINANCIAL YEAR:<br />

• Underlying rand operating profits were up 25 per cent,<br />

reflecting real earnings growth and productivity gains<br />

• Lager beer volumes grew 9 per cent to 48 million hectolitres<br />

• The core businesses gained market share and improved<br />

operating margins<br />

• A US$322 million share placement marked entry into <strong>the</strong> FTSE<br />

100 index and broadened our international shareholder base<br />

COMPONENTS OF VALUE ADDED AND DISTRIBUTED<br />

CASH GENERATED<br />

• SALE OF PRODUCTS<br />

• PAYMENT FOR SUPPLIES AND SERVICES<br />

STAKEHOLDERS<br />

• CUSTOMERS/CONSUMERS<br />

• SUPPLIERS<br />

• CASH VALUE ADDED<br />

CASH UTILISED<br />

• REMUNERATION<br />

• STATE TAXES<br />

• SOCIAL INVESTMENT<br />

• INTEREST/FINANCE COSTS<br />

• DIVIDENDS<br />

• EMPLOYEES<br />

• GOVERNMENT<br />

• COMMUNITY/ENVIRONMENT<br />

• LENDERS<br />

• SHAREHOLDERS<br />

• CASH DISBURSED<br />

CASH UTILISED<br />

• FUNDING OF GROWTH AND REPLACEMENT<br />

• MANAGEMENT<br />

PAGE ONE<br />

CORPORATE CITIZENSHIP REVIEW


Core Operating Company Highlights<br />

Beer South Africa<br />

Beer South Africa – one of <strong>the</strong> lowest cost beer producers in <strong>the</strong> world – is <strong>the</strong><br />

major brewer in South Africa, <strong>the</strong> ninth largest beer market in <strong>the</strong> world by<br />

volume. In <strong>the</strong> year ended 31 March <strong>1999</strong>, Beer South Africa sold 25.6 million<br />

hectolitres of beer and increased its liquor market share by some two percentage<br />

points.<br />

UNITED KINGDOM<br />

SAB International<br />

CANARY<br />

ISLANDS<br />

SABI has operations in 19 countries, with 32 breweries, 37 sorghum breweries and<br />

12 soft drink bottling plants. Its focus is on sub-Saharan Africa, China and central and<br />

GHANA<br />

eastern Europe. Sales for <strong>the</strong> 12 months to March <strong>1999</strong> reflect growth in lager beer volumes<br />

of 19 per cent over <strong>the</strong> previous period, as output rose to some 22 million hectolitres.<br />

PAGE TWO


O<strong>the</strong>r Beverages<br />

The O<strong>the</strong>r Beverages interests comprises Amalgamated Beverages Industries, in<br />

which SAB plc has a 65 per cent interest – <strong>the</strong> largest Coca-Cola and Schweppes<br />

bottler and distributor in South Africa – with a market share of approximately<br />

60 per cent; Appletiser SA, a natural, non-alcoholic sparkling fruit juice and<br />

bottled water producer; and <strong>the</strong> Group’s 30 per cent holdings in each of Distillers<br />

Corporation and Stellenbosch Farmers’ Winery, two dominant manufacturers and<br />

distributors in <strong>the</strong> South African wines and spirits sector.<br />

RUSSIAN<br />

FEDERATION<br />

POLAND<br />

SLOVAKIA<br />

HUNGARY<br />

ROMANIA<br />

CHINA<br />

Hotels and Gaming<br />

UGANDA<br />

KENYA<br />

SAB plc owns Sou<strong>the</strong>rn Sun, one of <strong>the</strong> largest hotel operators in<br />

Africa with 75 hotels and 12,600 rooms, which holds <strong>the</strong><br />

exclusive right to <strong>the</strong> Inter-Continental and Holiday Inn brands<br />

ANGOLA<br />

ZAMBIA<br />

TANZANIA<br />

MOZAMBIQUE<br />

SEYCHELLES<br />

in South Africa.<br />

Sou<strong>the</strong>rn Sun has also entered into strategic alliances with<br />

BOTSWANA<br />

SOUTH<br />

AFRICA<br />

ZIMBABWE<br />

SWAZILAND<br />

LESOTHO<br />

influential empowerment consortia and holds a 50 per cent<br />

interest in Tsogo Sun, which currently operates three casinos<br />

in South Africa and is interested in applying for fur<strong>the</strong>r<br />

gaming licences.<br />

PAGE THREE<br />

CORPORATE CITIZENSHIP REVIEW


Message from <strong>the</strong> Group Chief Executive<br />

Last year my report focused on <strong>the</strong> foundations of <strong>the</strong> Company – our proud history of over 100 years, <strong>the</strong> knowledge<br />

and skills of our people and <strong>the</strong> values and principles – which have underpinned our growth.<br />

Building on this heritage, SAB continues to follow a strategy of development, as evidenced last year by<br />

restructuring our core businesses with significant additional investments in beer in emerging markets, and <strong>the</strong><br />

Company’s primary listing on <strong>the</strong> London Stock Exchange (LSE).<br />

These changes have given rise to many challenges, not only in terms of maintaining total shareholder returns,<br />

but also in meeting our responsibilities to all our newly acquired and existing stakeholders, in compliance with <strong>the</strong><br />

LSE Combined Code’s Principles of Good Governance and Code of Best Practice and in our ongoing acceptance of<br />

corporate responsibilities around <strong>the</strong> world.<br />

We consider this second edition of our <strong>Corporate</strong> <strong>Citizenship</strong> <strong>Review</strong> to be transitional, while formal systems are<br />

being developed for monitoring and measuring our ethical, social and environmental performance. It is intended that<br />

in future this process will involve all of our operations, but this year we have only included aspects of each of <strong>the</strong> four<br />

main operating companies in <strong>the</strong> <strong>Review</strong>. Our associated company, Delta Corporation in Zimbabwe, publishes its own<br />

social, health, safety and environmental, as well as employee reports.<br />

Continual attention is being given to central issues, including:<br />

• Managing <strong>the</strong> social aspects of products and services, particularly alcohol and gaming abuses.<br />

• Responding to human rights issues, such as equity in <strong>the</strong> workplace and in community relations.<br />

WEALTH IS NOT CREATED IN A VACUUM.<br />

OUR COMMITMENT TO GENERATING PROFITS<br />

IS MATCHED BY OUR REGARD FOR GOOD<br />

CORPORATE CITIZENSHIP.<br />

• Communicating openly and transparently, utilising strong and trusted in-depth stakeholder relations,<br />

accountability and corporate communication teams to address:<br />

– internal communication,<br />

– external communication, and<br />

– stakeholder inclusivity.<br />

PAGE FOUR


• Providing service excellence in addition to manufacturing safe, quality products.<br />

• Managing <strong>the</strong> Group’s environmental impact in such areas as waste, emissions, discharges and <strong>the</strong> effective use<br />

of energy.<br />

• Maintaining preventative health and safety structures for employees and support for surrounding communities.<br />

• Binding our stakeholders and partners to our ethics.<br />

• Adhering to legislative and regulatory compliance, for example, in our market behaviour, competition policies,<br />

accounting standards and reporting.<br />

• Contributing actively to <strong>the</strong> well-being of <strong>the</strong> communities in which <strong>the</strong> Group operates (in addition to <strong>the</strong> economic<br />

contributions generated by business operations) through, inter alia, sound corporate social investment programmes.<br />

• Identifying, monitoring and managing all known forms of risk.<br />

In line with <strong>the</strong>se concerns, and bearing in mind that <strong>the</strong> fundamental purpose of business is to create wealth, we<br />

have again included a Group Value Added statement, which outlines <strong>the</strong> components of value added and distributed<br />

among our shareholders and various stakeholders – our employees, customers, consumers, suppliers, communities,<br />

lenders of capital and, in terms of <strong>the</strong> environment, future generations.<br />

Wealth is not created in a vacuum. Our commitment to generating profits is matched by our regard for good<br />

corporate citizenship. To give meaning to this, I have established a <strong>Corporate</strong> Accountability Committee which will<br />

oversee <strong>the</strong> work of a dedicated Group accountability department, as a reflection of senior management’s commitment<br />

to <strong>the</strong> development of best practice in ethical, social, economic and<br />

environmental accountability.<br />

Accepting that it will not always be possible to meet our targets, I feel<br />

satisfied that we are making distinct progress in <strong>the</strong> right direction.<br />

GRAHAM MACKAY ● GROUP CHIEF EXECUTIVE<br />

30 September <strong>1999</strong><br />

PAGE FIVE<br />

CORPORATE CITIZENSHIP REVIEW


Laying<br />

<strong>the</strong> Foundations...<br />

<strong>Corporate</strong> Governance<br />

We are committed to an open governance process, through which our shareholders may derive <strong>the</strong> assurance<br />

that, in protecting and adding value to SAB’s financial and human investment, <strong>the</strong> Group is being managed<br />

ethically, according to prudently determined risk<br />

parameters and in compliance with best international<br />

practices.<br />

In South Africa, <strong>the</strong> leading business publication,<br />

Financial Mail, compiles an annual survey that measures<br />

• CORPORATE GOVERNANCE ▪ SAB IS COMMITTED TO AN<br />

OPEN GOVERNANCE PROCESS, WHICH PROTECTS THE VALUE AND<br />

REPUTATION OF THE COMPANY BY MANAGING THE BUSINESS<br />

EFFECTIVELY AND IN COMPLIANCE WITH LEGAL REQUIREMENTS<br />

AND BEST PRACTICE IN GOVERNANCE.<br />

<strong>the</strong> credibility and transparency of listed companies. SAB itself has<br />

featured in <strong>the</strong> top 20 so many times that it now appears permanently<br />

SAB WAS THE WINNER OF THE THIRD ANNUAL CORPORATE<br />

GOVERNANCE AWARD, SPONSORED BY THE AUDITING FIRM<br />

DELOITTE AND TOUCHE AND THE JOHANNESBURG STOCK<br />

EXCHANGE (JSE). THE AWARD RECOGNISES ACHIEVEMENT IN<br />

GOOD GOVERNANCE PRACTICES AMONG PRIVATE AND PUBLIC<br />

SECTOR ORGANISATIONS IN SOUTH AFRICA.<br />

in <strong>the</strong> Roll of Honour. This year’s winner was subsidiary ABI, which<br />

moved up from fourth place in 1998.<br />

The prominent Investment Analysts’ Society in South Africa honoured ABI for its financial reporting and<br />

communications during <strong>the</strong> year, judging it <strong>the</strong> winner of <strong>the</strong> industrial/consumer category in <strong>the</strong> society’s<br />

annual competition.<br />

PAGE SIX


In addition, <strong>the</strong> SAB Group was <strong>the</strong> winner of <strong>the</strong> 1998 South African <strong>Corporate</strong> Governance Award, which is<br />

sponsored annually by a prominent auditing firm and <strong>the</strong> Johannesburg Stock Exchange.<br />

THE BOARD AND BOARD COMMITTEES:<br />

The executive directors generally have responsibility for making and implementing operational decisions on running<br />

<strong>the</strong> Group’s businesses. Non-executive directors support <strong>the</strong> skills and experience of <strong>the</strong> executive directors and<br />

contribute to <strong>the</strong> formulation of policy and decision-making<br />

through <strong>the</strong> knowledge and experience of o<strong>the</strong>r businesses<br />

and sectors. All directors bring independent judgement to <strong>the</strong><br />

issues of strategy, performance, resources, including key<br />

appointments and standards of conduct.<br />

• COMPLIANCE WITH LAW ▪ SAB COMPANIES MUST COMPLY<br />

WITH THE LAWS AND REGULATIONS OF THE COUNTRIES IN WHICH<br />

THEY OPERATE. IN PROTECTING COMMERCIAL INTERESTS AND<br />

INFLUENCING GOVERNMENT POLICIES, SAB COMPANIES MAY NOT<br />

ENGAGE IN PARTY POLITICAL ACTIVITY.<br />

Board Committees:<br />

The principal Board committees are as follows:<br />

The Audit Committee<br />

The committee has <strong>the</strong> power to examine any matter<br />

relating to <strong>the</strong> financial affairs of <strong>the</strong> Group in accordance<br />

with its written terms of reference. This includes<br />

reviewing <strong>the</strong> annual accounts, internal financial<br />

control procedures, accounting policies, compliance<br />

and regulatory matters, recommending <strong>the</strong> appointment of <strong>the</strong> external auditors and o<strong>the</strong>r related issues.<br />

The audit committee reviews at least annually, with management, that adequate and appropriate internal<br />

financial controls are in place and are appropriate to meet future needs; that significant business, statutory and<br />

financial risks have been identified and are being monitored and managed; that appropriate standards of governance,<br />

PAGE SEVEN<br />

CORPORATE CITIZENSHIP REVIEW


Laying <strong>the</strong> Foundations<br />

(CONTINUED)<br />

reporting and compliance are in operation; and it advises <strong>the</strong> Board on issues relating to <strong>the</strong> application of accounting<br />

standards to published financial information.<br />

The primary mandate of <strong>the</strong> Group’s internal auditors is to examine and evaluate <strong>the</strong> effectiveness of <strong>the</strong><br />

applicable operational activities, <strong>the</strong> attendant business risks (including Year 2000) and <strong>the</strong> systems of internal<br />

financial control, so as to bring material deficiencies, instances of non-compliance and development needs to <strong>the</strong><br />

attention of <strong>the</strong> applicable audit committee, external auditors and operational management for resolution.<br />

The Nomination Committee<br />

The committee considers <strong>the</strong> composition of <strong>the</strong> Board, retirements and appointments of additional and replacement<br />

directors, and makes appropriate recommendations to <strong>the</strong> Board. Executive directors are considered for appointment<br />

to <strong>the</strong> Board on <strong>the</strong> basis of <strong>the</strong>ir experience, skills and level of contribution to and impact on <strong>the</strong> Group. Non-executive<br />

directors are selected for recommendation on <strong>the</strong> basis of industry knowledge, professional skills and experience.<br />

Where appropriate, <strong>the</strong> directors believe that significant shareholders in <strong>the</strong> Company should be represented<br />

on <strong>the</strong> Board.<br />

The latter are not “independent” for <strong>the</strong> purposes of <strong>the</strong> strict interpretation of<br />

<strong>the</strong> Combined Code – but, in practice, all directors exercise a strong independent<br />

approach to Board responsibilities.<br />

The Remuneration Committee<br />

The remuneration committee’s overall strategy is to ensure that employees are<br />

rewarded for <strong>the</strong>ir contribution to<br />

SINCE THE INCEPTION OF SAB’S<br />

YEAR 2000 COMPLIANCE PROGRAMME<br />

THREE YEARS AGO, THIS BUSINESS ISSUE<br />

HAS RECEIVED FOCUSED ATTENTION<br />

FROM GRASS ROOTS TO BOARD LEVEL,<br />

TO REVIEW THE STATE OF COMPLIANCE<br />

OF INFORMATION TECHNOLOGY,<br />

GENERAL BUSINESS PROCESSES<br />

AND THOSE OF THE CUSTOMERS<br />

AND SUPPLIERS OF THE GROUP.<br />

<strong>the</strong> Group’s operating and financial performance at levels which take<br />

account of industry, market and country benchmarks, as well as <strong>the</strong> requirements of collective<br />

bargaining. In order to promote an identity of interests with shareholders, share incentives are considered to be critical<br />

elements of executive incentive pay.<br />

PAGE EIGHT


ACCOUNTABILITY AND AUDIT<br />

Internal Financial Controls<br />

The Board of Directors has overall responsibility for <strong>the</strong> Group’s systems of internal financial control. The directors<br />

consider that <strong>the</strong> systems are appropriately designed to provide reasonable, but not absolute, assurance that assets are<br />

safeguarded against material loss or unauthorised use, transactions are authorised and recorded properly and that<br />

material errors and irregularities are ei<strong>the</strong>r prevented or detected within a timely period. The key elements of <strong>the</strong><br />

Group’s internal financial control systems are:<br />

• Risk management;<br />

• Financial and treasury controls;<br />

• Operational and compliance controls; and<br />

• Monitoring process.<br />

• BRIBERY AND CORRUPTION ▪ SAB BEHAVES WITH<br />

INTEGRITY IN ITS BUSINESS CONDUCT AND WILL NOT ENGAGE IN,<br />

OR TOLERATE, ANY CORRUPT PRACTICE.<br />

Non-financial controls<br />

Following SAB’s proactive decision to report externally on<br />

<strong>the</strong> ethical, social and environmental aspects of<br />

<strong>the</strong> Company’s performance – albeit that<br />

progress has been slower than desired –<br />

we have to date formalised our activities by<br />

<strong>the</strong> appointment of a dedicated Group<br />

THE FIRST SAB PLC BOARD MEETING.<br />

<strong>Corporate</strong> Accountability Department, which is streng<strong>the</strong>ned by a <strong>Corporate</strong> Accountability<br />

Committee comprising senior executive management. Representatives of <strong>the</strong> Committee<br />

include <strong>the</strong> Group Chief Executive and core business CEOs, and, by invitation, an<br />

independent non-executive director.<br />

PAGE NINE<br />

CORPORATE CITIZENSHIP REVIEW


Laying <strong>the</strong> Foundations<br />

(CONTINUED)<br />

It is <strong>the</strong> responsibility of <strong>the</strong> <strong>Corporate</strong> Accountability Committee to ensure that:<br />

• ethical, social and environmental accountability is an integral part of <strong>the</strong> business by means of encouraging and<br />

monitoring progress across <strong>the</strong> Group;<br />

• <strong>the</strong> internal control and compliance environment in this arena is adequate and effective; and<br />

• that <strong>the</strong> principles, policies and practices adopted in <strong>the</strong> preparation of <strong>the</strong> Group’s accountability function and communication<br />

to stakeholders complies with all statutory requirements and strives to meet international best practice.<br />

In addition, <strong>the</strong> <strong>Corporate</strong> Accountability Committee shall examine any matters that are referred to it by <strong>the</strong> Board or<br />

that may appear necessary.<br />

Given that social accounting is a younger and more disparate discipline than financial accounting, SAB<br />

has adopted a flexible approach that will evolve over time. In <strong>the</strong> absence of international consensus on social<br />

accounting, <strong>the</strong> Group will none<strong>the</strong>less monitor progress, moving towards what is generally accepted as good practice.<br />

During calendar <strong>1999</strong>, phase one of <strong>the</strong> corporate accountability strategy is being introduced to <strong>the</strong> operating<br />

companies where SAB has management control. Within an agreed framework – based on <strong>the</strong> company values and<br />

business principles – ethical, social and environmental issues have been identified for future measurement,<br />

monitoring and reporting.<br />

In this initial phase <strong>the</strong> Group Values and Principles were reviewed, taking into account <strong>the</strong> standards already<br />

set by our operating companies. The Group has designated an inner core of non-negotiable values with regard to<br />

integrity, honesty and our responsibilities to society, while <strong>the</strong> subsidiary companies may specify additional standards<br />

relating to <strong>the</strong>ir specific circumstances.<br />

Through this process, SAB has ensured that <strong>the</strong>re is consistency across <strong>the</strong> Group. The Group’s values and<br />

principles are stated, and treated, as <strong>the</strong> reality ra<strong>the</strong>r than a distant ideal, but we recognise <strong>the</strong> inevitability of lapses<br />

and shortcomings. We commit ourselves to learning from mistakes and to continual improvement.<br />

PAGE TEN


Our Company Values, as listed below, guide us in our relations with all those who have a direct interest in<br />

<strong>the</strong> business – our stakeholders – and inform <strong>the</strong> Business Principles (highlighted throughout this <strong>Review</strong>) which<br />

govern those relationships.<br />

• WE CONDUCT OUR BUSINESS WITH INTEGRITY, RESPECTING ALL APPLICABLE LAWS.<br />

• WE ARE STRAIGHTFORWARD AND HONEST IN THE COMMITMENTS WE MAKE: SEEKING MUTUALLY<br />

BENEFICIAL AND ENDURING RELATIONSHIPS; AND BEING OPEN AND ACCURATE IN OUR COMMUNICATION.<br />

• WE RESPECT THE RIGHTS AND DIGNITY OF INDIVIDUALS. WE VALUE CULTURAL DIVERSITY AND PROMOTE<br />

INCLUSIVITY THROUGH EMPLOYEE PARTICIPATION AND EMPOWERMENT.<br />

• WE OPTIMISE THE CREATION OF WEALTH TO PROVIDE FAIR REWARD, AND RECOGNITION, FOR THE<br />

CONTRIBUTIONS OF ALL OUR STAKEHOLDERS.<br />

• WE CREATE AND SUSTAIN A SAFE AND HEALTHY WORKING ENVIRONMENT THAT, IN ADDITION,<br />

PROVIDES JOB SATISFACTION AND THE DEVELOPMENT OF EACH EMPLOYEE’S POTENTIAL.<br />

• WE PROVIDE PRODUCTS AND SERVICES OF UNCOMPROMISING QUALITY TO MEET THE NEEDS OF<br />

OUR CUSTOMERS.<br />

• WE ARE A RESPONSIBLE CORPORATE CITIZEN AND FULFIL OUR RESPONSIBILITIES AS AN INTEGRAL<br />

MEMBER OF SOCIETY. IN OUR BUSINESS DECISIONS, WHILE ASSERTING OUR RIGHT TO TRADE FREELY,<br />

WE GIVE APPROPRIATE CONSIDERATION TO SOCIAL AND ENVIRONMENTAL IMPACTS.<br />

• WE EXPECT THESE COMPANY VALUES TO BE UPHELD BY ALL EMPLOYEES AND BY THE THIRD PARTIES<br />

WE ENGAGE TO ACT ON OUR BEHALF, SUCH AS OUR SUPPLIERS, CONTRACTORS AND OTHER AGENTS.<br />

IN JOINT VENTURES, WE SEEK TO ENSURE THAT OUR BUSINESS PARTNERS APPLY THESE VALUES.<br />

AS A RESPONSIBLE<br />

CORPORATE CITIZEN,<br />

SAB GIVES APPROPRIATE<br />

CONSIDERATION TO<br />

ETHICAL, SOCIAL<br />

AND HEALTH, SAFETY<br />

AND ENVIRONMENTAL<br />

IMPACTS.<br />

PAGE ELEVEN<br />

CORPORATE CITIZENSHIP REVIEW


Building<br />

<strong>the</strong> Bonds...<br />

Our People<br />

• E MPLOYEES<br />

• B RAND<br />

• I NDUSTRY<br />

• S UPPLIERS<br />

C ONSUMERS<br />

C USTOMERS<br />

SAB recognises that its commercial success depends on <strong>the</strong> full commitment of – and loyalty to – all employees,<br />

customers, consumers and suppliers.<br />

EMPLOYEE BALANCE SHEET<br />

The loyalty and dedication of our people have been key factors in <strong>the</strong><br />

prosperity of SAB since 1895. During <strong>the</strong> 1998/99 year under review,<br />

SAB had some 49,000 people working in 19 countries around<br />

<strong>the</strong> world. Of this total, 59 per cent have been with <strong>the</strong> Group<br />

for five years or more. During <strong>the</strong> review period, <strong>the</strong>se people<br />

BOBBY MALABIE IS THE NEW<br />

DISTRICT WEST DISTRICT MANAGER<br />

AT BEER SOUTH AFRICA AND<br />

RECENTLY ATTENDED A MARKETING<br />

MANAGEMENT COURSE AT HARVARD<br />

UNIVERSITY AS PART OF SAB’S KEY<br />

MANAGERS’ DEVELOPMENT<br />

PROGRAMME.<br />

received 33 per cent of <strong>the</strong> wealth created by <strong>the</strong> Group as direct remuneration and, since<br />

<strong>the</strong> inception of <strong>the</strong> Employee Share Plan in 1998, some 680 employees have exercised <strong>the</strong><br />

option to participate in this scheme. Over <strong>the</strong> past seven years, <strong>the</strong> price of SAB shares has recorded a compound<br />

growth rate of 15.1 per cent on <strong>the</strong> Johannesburg Stock Exchange and members of <strong>the</strong> share plan enjoy <strong>the</strong> benefit<br />

of a superior track record.<br />

PAGE TWELVE


REMUNERATION POLICY<br />

SAB evaluates jobs at all levels and pays competitive remuneration rates for agreed tasks. These are benchmarked<br />

against <strong>the</strong> respective markets. Employees receive various retirement, accident, medical, death and welfare<br />

benefits, including support for housing, education and<br />

training. In South Africa, SAB’s wages remain at <strong>the</strong> top<br />

end of <strong>the</strong> market. In Poland, for example, <strong>the</strong>y are<br />

approximately double <strong>the</strong> national standard. Throughout<br />

<strong>the</strong> Group, employees are encouraged to add value by<br />

• SALARY AND BENEFITS ▪ SAB REMUNERATES ITS<br />

EMPLOYEES FAIRLY, ACCORDING TO SKILLS AND PERFORMANCE, BY<br />

REFERENCE TO COMPETITIVE INDUSTRY AND COUNTRY CONDITIONS<br />

AND WITHIN A REWARDING WORK ENVIRONMENT.<br />

meeting agreed targets in productivity enhancement, cost savings and o<strong>the</strong>r specific objectives.<br />

Nile Breweries, in Uganda, has made an important contribution to <strong>the</strong> quality of life of its workforce. In 1992 and<br />

prior to SAB’s acquisition in 1997, <strong>the</strong> workforce was around 400 and <strong>the</strong> average wage NUsh40,000 per month (US$39).<br />

Now over 700 people are employed, and <strong>the</strong> average monthly wage has quadrupled to NUsh170,000 (US$122).<br />

LABOUR<br />

Labour relations in <strong>the</strong> Group were stable during <strong>the</strong> past year, with divisions reporting minimal disruption and<br />

successful negotiations.<br />

In Poland, significant restructuring of<br />

<strong>the</strong> Lech and Tyskie breweries – forming one<br />

brewing group, Kompania Piwowarska –<br />

resulted in some retrenchment, which was<br />

necessary in <strong>the</strong> short term to ensure future<br />

• PARTICIPATION AND COMMUNICATION ▪ SAB IS COMMITTED TO TIMELY,<br />

HONEST AND RESPECTFUL COMMUNICATION AND TO FREEDOM OF EXPRESSION. SAB<br />

RECOGNISES THE RIGHT TO FREEDOM OF ASSOCIATION OF EMPLOYEES AND FURTHER<br />

RECOGNISES THAT TRADE UNIONS AND COLLECTIVE BARGAINING FORM A NORMAL<br />

PART OF LABOUR/MANAGEMENT RELATIONS. EMPLOYEE PARTICIPATION IN PROBLEM-<br />

SOLVING AND DECISION-MAKING IS ENCOURAGED.<br />

SAB EMPLOYEES ON OUR<br />

PRODUCTION LINES AT<br />

NILE BREWERY IN UGANDA<br />

AND AT LECH BREWERY<br />

IN POLAND.<br />

growth. Negotiations were successfully resolved according<br />

to a social contract between <strong>the</strong> state, SAB and its partners,<br />

and <strong>the</strong> trade unions. Fur<strong>the</strong>r positions were, however, created<br />

in o<strong>the</strong>r divisions, which resulted in a minimum number of<br />

jobs lost.<br />

PAGE THIRTEEN<br />

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Building <strong>the</strong> Bonds<br />

(CONTINUED)<br />

DEVELOPING OUR PEOPLE<br />

SAB seeks to create <strong>the</strong> environment for all individuals and teams to develop <strong>the</strong>ir full potential for <strong>the</strong> benefit of<br />

<strong>the</strong>mselves and <strong>the</strong> Group.<br />

Employee benefits<br />

In <strong>the</strong> past year, over 34,000 employees in <strong>the</strong> SAB Group took advantage of education and training opportunities<br />

offered by <strong>the</strong> Company, an investment in skills enhancement of some US$17 million (R97 million). The primary<br />

focus remained on upgrading management and technical<br />

skills, although <strong>the</strong> number of employees enrolling for adult<br />

basic education and training and life-skills courses increased<br />

significantly.<br />

• EMPLOYEE DEVELOPMENT ▪ SAB SEEKS TO CREATE<br />

AN ENVIRONMENT IN WHICH ALL INDIVIDUALS AND TEAMS MAY<br />

DEVELOP THEIR FULL POTENTIAL FOR THE BENEFIT OF<br />

THEMSELVES AND THE GROUP.<br />

Beer South Africa consolidated its “corporate university”<br />

approach to education, offering qualifying employees <strong>the</strong> best available opportunities at home and abroad. During <strong>the</strong><br />

year, 36 in-house bursars progressed with studies for degrees at various universities.<br />

The Heriot-Watt University postgraduate course in brewing and malting<br />

entered its second year with seven employees. Ten employees are enrolled for<br />

<strong>the</strong> MSc at Brunel University’s postgraduate course in advanced packaging.<br />

Customised economic value added (EVA) and sales and distribution training<br />

programmes were run in conjunction with Insead<br />

University of Fontainebleau.<br />

TSOGO SUN ESTABLISHED<br />

A DEDICATED CASINO<br />

TRAINING SCHOOL, WHERE SKILLS AND DEVELOPMENT TRAINING ARE<br />

PROVIDED FOR EMPLOYEES.<br />

Each year, some eight executives are given <strong>the</strong> opportunity to attend an executive development<br />

programme at leading international business schools.<br />

During <strong>the</strong> year under review, Beer South Africa sent 1,991 delegates on 133 formal education programmes, and<br />

19 delegates were enrolled in <strong>the</strong> Natal Technikon’s diploma in packaging management. Over 4,800 delegates received<br />

technical training, and 970 delegates are enrolled for adult basic education training.<br />

PAGE FOURTEEN


Training Institute<br />

During <strong>the</strong> year, 2,639 delegates attended 187 formal courses at Beer South Africa’s Training Institute. In total, <strong>the</strong> institute<br />

trained 6,170 delegates over 11,500 training days, covering 380 workshops or courses. Technology upgrades during <strong>the</strong><br />

year amounting to US$700,000 (R4.2 million) will reinforce video conferencing and technical training workshops.<br />

The Training Institute has been appointed to <strong>the</strong> judging panel of <strong>the</strong> International Benchmark Forum, <strong>the</strong><br />

world’s foremost judge of world-class training practices.<br />

Beer South Africa has designed and implemented a competency acquisition process (CAP), in line with <strong>the</strong><br />

SA Quality Assurance Act, 1995 and Skills Development Bill, 1998. Australian accreditors, from <strong>the</strong> University of<br />

Technology in Sydney, rated 45 people to develop competency standards, 58 to develop workplace assessment<br />

documents, 373 as workplace assessors and 18 trainers as master trainers.<br />

Specialised training is a priority and Beer South Africa successfully established a Sales Academy at <strong>the</strong> Training<br />

Institute. Representatives now receive three weeks’ intensive training, preparing <strong>the</strong>m for challenges in <strong>the</strong><br />

marketplace and giving <strong>the</strong>m <strong>the</strong> skills to deliver world-class service.<br />

The company’s intranet – BEERNet – includes a comprehensive human resource development course catalogue,<br />

highlighting <strong>the</strong> 132 training programmes offered.<br />

In addition, a learning resource guide on <strong>the</strong> intranet<br />

contains over 800 items, ranging from internal and external<br />

courses, key magazines, journals, reports and books,<br />

websites, videos, seminars and conferences. These initiatives<br />

make self-development far more accessible to employees.<br />

SKILLS DEVELOPMENT<br />

PROGRAMMES ACROSS THE<br />

GROUP ENABLE EMPLOYEES<br />

TO IMPROVE THEIR CAREER<br />

OPPORTUNITIES.<br />

Beer South Africa participates in <strong>the</strong> annual American Society for<br />

Training and Development’s Benchmarking Forum survey. The forum is limited to some 50 international companies,<br />

whose training function meets its criteria for functional excellence. Beer South Africa’s figures and training spend of<br />

4.6 per cent of payroll compare very favourably with top international companies’ training statistics as reflected in <strong>the</strong><br />

survey findings.<br />

PAGE FIFTEEN<br />

CORPORATE CITIZENSHIP REVIEW


Building <strong>the</strong> Bonds<br />

(CONTINUED)<br />

Sou<strong>the</strong>rn Sun currently has 14 per cent of <strong>the</strong> hospitality industry’s payroll and does 25 per cent of <strong>the</strong><br />

industry’s training – well above <strong>the</strong> 15 per cent of <strong>the</strong> next best competitor. In <strong>the</strong> past year, <strong>the</strong> company achieved<br />

over 500 national qualifications for its staff, almost a quarter of all qualifications achieved in <strong>the</strong> industry. Over <strong>the</strong><br />

last three years, <strong>the</strong> company’s spend on training has ranged between 5.1 per cent and 6.8 per cent of its payroll.<br />

Importantly, in <strong>the</strong> South African environment, 83 per cent of its training budget was spent on people of colour, and<br />

44 per cent on females. Tsogo Sun has an equally impressive record. In its three operating casinos, an average of<br />

43 per cent of its current employees were previously unemployed or had never worked before. Training was intensive<br />

and constructive, with numerous training sites accommodating up to 600 people at any time. The total training time to<br />

start <strong>the</strong> commercial operations was over 15,000 working days.<br />

In addition, over <strong>the</strong> last six years, Sou<strong>the</strong>rn Sun has made available some US$2.3 million (R14 million) for<br />

housing and family education, extending <strong>the</strong> reach of <strong>the</strong> group’s employee benefits.<br />

Project Noah<br />

Project Noah, a trailblazing initiative launched by Beer South Africa and <strong>the</strong> Food and Allied Workers’ Union in 1997,<br />

continues to play a leading role in developing sustainable<br />

business alternatives for employees, whose jobs have<br />

been modified or who have been retrenched. Examples of<br />

businesses started under <strong>the</strong> Project Noah banner include<br />

panel beating, fast food take-away, micro loans, crate<br />

washing, printing and transport.<br />

SOUTHERN SUN EMPLOYEES RECEIVED NATIONAL QUALIFICATION<br />

CERTIFICATES IN APRIL <strong>1999</strong> FOR ACHIEVEMENT IN HOSPITALITY<br />

TRAINING PROGRAMMES.<br />

PRESIDENT THABO MBEKI OPENED THE GCUWA TRAINING CENTRE,<br />

ESTABLISHED BY PROJECT NOAH IN CONJUNCTION WITH THE PRESIDENTIAL<br />

PROJECT TEAM, THE DEPARTMENT OF LABOUR AND THE EASTERN CAPE<br />

DEVELOPMENT AGENCY IN THE EASTERN CAPE LAST YEAR.<br />

The Gcuwa Training Centre at Butterworth, Eastern Cape,<br />

was opened in 1998. By March <strong>1999</strong>, some 335 people had received hands-on training at this thriving centre. O<strong>the</strong>r<br />

significant initiatives included <strong>the</strong> launch of <strong>the</strong> Welkom-based (Free State) beer distributor – Kopanelo Transport<br />

Company – and <strong>the</strong> inception of <strong>the</strong> Isando-based (Gauteng) small business “incubator”.<br />

PAGE SIXTEEN


GROUP INITIATIVES<br />

In South Africa, all divisions focus on <strong>the</strong> advancement of black and female persons in managerial positions, and<br />

encourage dealings with black-owned businesses. With full management commitment, progress is measured across <strong>the</strong><br />

Group against stated qualitative and quantitative targets.<br />

During <strong>the</strong> 1998 financial year, <strong>the</strong> proportion of<br />

black executives in Beer South Africa rose to 22 per cent,<br />

and black senior managers to 35 per cent. The Equity III<br />

programme launched in <strong>the</strong> previous financial year made<br />

• DIVERSITY ▪ SAB COMPANIES UNDERSTAND AND RESPECT THE<br />

WIDE RANGE OF HUMAN DIVERSITY IN WHICH THEY OPERATE<br />

AND ENCOURAGE INCLUSIVENESS WITH REGARD TO HUMAN<br />

RESOURCE PRACTICES, IRRESPECTIVE OF NATIONALITY, RACE,<br />

GENDER AND PHYSICAL DISABILITIES.<br />

good progress in creating an environment in which<br />

employees learn to make <strong>the</strong> most of people’s diversity and, in so doing, compete more effectively.<br />

At ABI, progress was made in achieving equity targets. However, greater focus is needed in this area in <strong>the</strong> future<br />

and <strong>the</strong> business is currently reviewing its equity strategy.<br />

In Hungary, where fierce competition and a declining beer market resulted in some retrenchments, employees<br />

received life skills training and equitable retrenchment packages, while fur<strong>the</strong>r positions are created in o<strong>the</strong>r divisions,<br />

which minimises <strong>the</strong> total number of jobs lost.<br />

At Sou<strong>the</strong>rn Sun, people of colour account for 34 per cent of management, 70 per cent of supervisory staff,<br />

93 per cent of skilled staff and 100 per cent of general staff. In terms of new legislation in South Africa – <strong>the</strong> Employment<br />

Equity Act – Sou<strong>the</strong>rn Sun was <strong>the</strong> first company in<br />

any industry to lodge its employment equity plan<br />

with <strong>the</strong> Department of Labour on 31 March <strong>1999</strong>.<br />

BLACK EMPLOYEES –<br />

BEER SOUTH AFRICA<br />

(ACTUAL AND TARGETS)<br />

F98<br />

Percent<br />

40<br />

F99<br />

ACTUAL<br />

F99<br />

TARGET<br />

35<br />

30<br />

25<br />

20<br />

GEORGE N’GAN’GA, QUALITY CONTROL TECHNICIAN<br />

AT CASTLE BREWING IN KENYA.<br />

15<br />

10<br />

In 1998, Sou<strong>the</strong>rn Sun made a significant contribution to job creation, primarily<br />

5<br />

through <strong>the</strong> activities of Tsogo Sun, which was awarded three casino licences during <strong>the</strong><br />

0<br />

Executives<br />

Senior<br />

management<br />

year. As a stated policy, Tsogo Sun has allocated 30 per cent of all jobs created to <strong>the</strong><br />

unemployed, and reserved a minimum of 60 per cent for historically disadvantaged people.<br />

PAGE SEVENTEEN<br />

CORPORATE CITIZENSHIP REVIEW


Building <strong>the</strong> Bonds<br />

(CONTINUED)<br />

OCCUPATIONAL SAFETY<br />

Productivity is directly related to <strong>the</strong> health and safety and welfare of employees. SAB companies promote continual<br />

improvement in health and safety performance, involve employees and <strong>the</strong>ir representatives, and audit compliance<br />

with health and safety legislation and industry safety standards.<br />

Our Training Institute retained its five-star National Occupational Safety Association (NOSA) status, with a<br />

grading of 98.8 per cent, believed to be a record for an operation of this size. It achieved <strong>the</strong> five-star rating at its first<br />

attempt last year with a score of 90.5 per cent. The grading<br />

reflects an uncompromising attitude towards safety, good<br />

• HEALTH AND SAFETY ▪ SAB RECOGNISES THAT<br />

housekeeping and environmental issues.<br />

PRODUCTIVITY IS DIRECTLY RELATED TO THE HEALTH, SAFETY<br />

AND WELFARE OF ITS EMPLOYEES. SAB COMPANIES PROMOTE<br />

At March <strong>1999</strong>, Beer South Africa had five NOSCAR sites<br />

CONTINUAL IMPROVEMENT IN HEALTH AND SAFETY PERFORMANCE,<br />

(<strong>the</strong> highest award that can be achieved by a site under <strong>the</strong><br />

THROUGH THE INVOLVEMENT OF EMPLOYEES AND THE AUDITING<br />

NOSA safety, health and environment grading system), as<br />

OF COMPLIANCE WITH HEALTH AND SAFETY LEGISLATION AND<br />

well as 32 five-star graded sites and five four-star sites<br />

INDUSTRY SAFETY STANDARDS.<br />

compared with 19 and seven in 1998 respectively.<br />

During <strong>the</strong> year, Zambian Breweries secured <strong>the</strong> first NOSA rating in<br />

that country, following an internationally rated audit of <strong>the</strong> state of <strong>the</strong><br />

company’s safety, health and environmental protection.<br />

Appletiser is ISO 9002 accredited and its operations have a five-star rating<br />

from NOSA, reviewed annually and incorporating stringent preventative<br />

health and safety measures. A requirement of <strong>the</strong> NOSA rating is a<br />

disabling injury frequency rate of less than one per cent,<br />

which Appletiser<br />

has met each month since August 1998. The company<br />

was <strong>the</strong> recent recipient of <strong>the</strong> <strong>1999</strong> NOSA Most<br />

APPLETISER’S 5-STAR NOSA RATING.<br />

Improved Company award in <strong>the</strong> field of health, safety and<br />

environment, and its health and safety officer was nominated as <strong>the</strong> most improved safety<br />

practitioner of <strong>the</strong> year.<br />

During <strong>the</strong> year, Prospecton became <strong>the</strong> first Beer South Africa brewery to achieve ISO 9002 certification.<br />

This international conformance standard reviews <strong>the</strong> entire quality system, ensuring satisfactory products and<br />

services. The review was conducted by <strong>the</strong> South African Bureau of Standards (SABS), which noted at <strong>the</strong> time, that<br />

“Prospecton has joined an elite club. Beer South Africa wants to be <strong>the</strong> best and this award proves you understand<br />

quality, that you are a quality company.”<br />

PAGE EIGHTEEN


Healthcare facilities<br />

Occupational health and safety clinics are provided at all major sites for <strong>the</strong> primary and emergency care of staff.<br />

In addition to <strong>the</strong>se basic services, health education programmes covering life-threatening diseases are offered.<br />

In this regard, ABI have identified AIDS, TB and cancer as <strong>the</strong>ir major areas of concern.<br />

In Kenya, medical aid is not a state requirement for employers. Employees at Castle Brewing Kenya received<br />

a welcome benefit when <strong>the</strong> company instituted a self-funded medical aid with a corporate contribution of<br />

40,000 Kenyan shillings (US$733) per annum. This was <strong>the</strong> first scheme of its kind in Kenya. The company also<br />

has a first-aid centre on site, staffed by an occupational health nurse.<br />

SAB GROUP SPORTS AND RECREATION<br />

The SAB Group Soccer League in South Africa turned 21 in 1998, continuing its tradition of being run by employees<br />

for employees, building on a common passion for <strong>the</strong> game among various Group companies. The league is a strong<br />

unifying factor, and participants compete against colleagues across <strong>the</strong> country. More importantly, <strong>the</strong> league is an<br />

important development tool for referees, administrators and coaches. Some 20 referees, trained in <strong>the</strong> SAB league,<br />

now serve in <strong>the</strong> national premier soccer league and <strong>the</strong> National Soccer League (NSL) first division.<br />

Two national tournaments are <strong>the</strong> highlights of <strong>the</strong> fixtures calendar, and winners receive trophies and prizes<br />

totalling some US$8,500 (R50,000). In 1998, <strong>the</strong> budget for <strong>the</strong> soccer league was over US$172,000 (R1 million),<br />

covering administrative and training costs, travel allowances and soccer kits for all teams.<br />

Monthly and annual recognition of achievements and company-sponsored fun days such as indoor cricket and<br />

team-building exercises on <strong>the</strong> Bree River, keep Appletiser staff motivated and enthusiastic.<br />

Internal Communication<br />

Reports to employees, in line with world standards, are published by major subsidiaries and divisions. SAB employee<br />

publications won several major awards in <strong>the</strong> review period. Three publications<br />

received awards from <strong>the</strong> prestigious International Association of Business<br />

AS PART OF THEIR INTERNAL<br />

COMMUNICATIONS PROGRAMME,<br />

DREHER BREWERIES HAS<br />

INSTALLED EMPLOYEE<br />

COMMUNICATION BOXES<br />

THROUGHOUT THE SITE.<br />

Communicators, while <strong>the</strong> Beer South Africa’s annual report to employees was judged best employee report in <strong>the</strong><br />

national competition of <strong>the</strong> South African Institute of Chartered Accountants.<br />

Groupwide, most of our companies have internal communication media such as intranet systems and regular<br />

newsletters and magazines. These publications are used to communicate local events, operational data, strategic<br />

developments and notices to employees.<br />

In addition, some of our sites – such as Dreher Breweries – have suggestion boxes which enable employees to<br />

communicate ideas and complaints to management.<br />

PAGE NINETEEN<br />

CORPORATE CITIZENSHIP REVIEW


Building <strong>the</strong> Bonds<br />

(CONTINUED)<br />

Customers<br />

BUILDING RELATIONSHIPS<br />

SAB provides branded products and services of consistent and uncompromising quality and value, to meet <strong>the</strong> needs<br />

and standards of our consumers and industry customers worldwide.<br />

As an international brewer, SAB prizes its relationships with customers, knowing that <strong>the</strong> Company’s success is<br />

based on identifying and meeting <strong>the</strong>ir needs more efficiently than its competitors. Customer service is enhanced by<br />

infrastructural support in <strong>the</strong> form of merchandising and credit facilities, and alternative bulk distribution facilities.<br />

Across <strong>the</strong> Group, initiatives are in place for fur<strong>the</strong>r improvements in levels of customer service. In South Africa,<br />

<strong>the</strong> overall service rating in our beer operations has improved from 71.6 per cent to 74 per cent. Fifty-eight per cent<br />

of Beer South Africa’s 12,000 customers rated <strong>the</strong> division as <strong>the</strong>ir best supplier, up sharply from 51 per cent <strong>the</strong> previous<br />

year (<strong>the</strong> number of customers who rated SAB as <strong>the</strong>ir worst supplier rose slightly from 5 per cent to 6 per cent).<br />

In Zambia, Mosi Lager retained its status as <strong>the</strong> country’s preferred beer and <strong>the</strong> launch of <strong>the</strong> 340 ml cans has been<br />

well received, with demand exceeding expectations. To extend availability, Zambian Breweries created new distribution<br />

channels and opened a depot in Livingstone. In February <strong>1999</strong>, <strong>the</strong> company acquired Nor<strong>the</strong>rn Breweries plc, located<br />

in <strong>the</strong> Copperbelt city of Ndola. Being <strong>the</strong> only o<strong>the</strong>r brewery of significance in Zambia, this acquisition streng<strong>the</strong>ns<br />

<strong>the</strong> company’s ability to effect fur<strong>the</strong>r distribution synergies and to benefit from <strong>the</strong> eventual economic upturn.<br />

Nile Breweries completed an expansion programme during <strong>the</strong> year to increase capacity from 180,000 crates per<br />

annum to 500,000 crates or 720,000 hectolitres. The programme centred around increasing brewing, storage and<br />

fermenting capacity at a cost of over US$14 million (R82 million).<br />

In Poland, <strong>the</strong> Lech and Tyskie breweries were merged to form a national operation, Kompania Piwowarska,<br />

AS AN INTERNATIONAL BREWER, SAB<br />

PRIZES ITS RELATIONSHIPS WITH ALL<br />

OF ITS CUSTOMERS.<br />

THE CASTLE BREWERY IN KENYA<br />

MAINTAINS CLOSE RELATIONS<br />

WITH ITS DISTRIBUTORS.<br />

in which SAB International holds an effective 67 per cent. The new entity, with<br />

a unified management structure and integrated sales and distribution systems, is well<br />

placed to expand its reach more rapidly, provide quality customer service and<br />

maximise cost synergies. A sophisticated telecommunications call centre, Infoline, for<br />

customers and consumers was recently introduced and has been well utilised.<br />

PAGE TWENTY


Small-drop deliveries play an important role in <strong>the</strong> distribution cycle. A pilot project being undertaken by Beer<br />

South Africa is testing Hackney trucks for this purpose. These three-seater Mercedes-Benz diesel trucks can handle<br />

eight pallets (1,360 cases). As most small-drop customers only need between 30 to 40 cases, <strong>the</strong> Hackneys can make<br />

several deliveries per trip. The truck’s design makes loading and offloading more efficient and less time consuming.<br />

TRAINING<br />

Customer liaison<br />

In South Africa – where <strong>the</strong> informal market continues to grow – Beer South Africa sales representatives now have<br />

sophisticated hand-held computers, which provide important management information for owners of small outlets.<br />

Sou<strong>the</strong>rn Sun spent over US$170,000 (R1 million) on five<br />

different customer service programmes. In addition to ongoing guest<br />

satisfaction surveys, Sou<strong>the</strong>rn Sun has invested in a number of<br />

• INNOVATION ▪ SAB AIMS FOR CONTINUOUS<br />

research initiatives to establish satisfaction levels, market positioning<br />

IMPROVEMENT AT ALL LEVELS IN THE GROUP BY<br />

and usage and attitude studies. In an innovative step, Sou<strong>the</strong>rn Sun<br />

ENCOURAGING EMPLOYEES TO BE CREATIVE, INNOVATIVE<br />

put its commitment to service in <strong>the</strong> spotlight by placing cards in<br />

AND OPEN TO NEW IDEAS.<br />

each of 12,600 rooms advising guests that if <strong>the</strong>y were dissatisfied,<br />

<strong>the</strong>y could contact a Sou<strong>the</strong>rn Sun executive director immediately by<br />

telephone (directors rotate <strong>the</strong> duty). This ensures that guests have<br />

instant access to top management, while management is kept<br />

informed of any issues that need to be addressed at individual hotels.<br />

Sou<strong>the</strong>rn Sun’s attention to <strong>the</strong> quality of its hotels and services<br />

is reflected in a number of global awards received during <strong>the</strong> year.<br />

The Bass Hotels & Resorts Worldwide Quality Excellence Award,<br />

IN ITS COMMITMENT TO SERVICE EXCELLENCE,<br />

SOUTHERN SUN PROVIDES THEIR GUESTS<br />

WITH TELEPHONE ACCESS TO TOP<br />

EXECUTIVE MANAGEMENT.<br />

BEER SOUTH AFRICA IMPLEMENTED THE USE OF<br />

HAND-HELD COMPUTERS THAT ENABLE DRIVERS<br />

TO INVOICE CUSTOMERS ON SITE.<br />

which evaluates all aspects of operations, premises and<br />

customer service, was given to Holiday Inn Johannesburg<br />

International Airport, Holiday Inn Garden Court Wilderness and Holiday Inn Garden Court Sandton City. The airport<br />

hotel also received a Modernisation Award following its US$4.3 million (R25 million) upgrade. Sou<strong>the</strong>rn Sun received<br />

an award for outstanding service from <strong>the</strong> Association of South African Travel Agents for <strong>the</strong> ninth consecutive year.<br />

PAGE TWENTY-ONE<br />

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Building <strong>the</strong> Bonds<br />

(CONTINUED)<br />

Consumers<br />

SAB is committed to providing products of uncompromising quality to meet <strong>the</strong> needs of our brand consumers worldwide.<br />

At <strong>the</strong> same time, <strong>the</strong> Company believes its products should be advertised and promoted in an honest and<br />

ethical manner, that respects <strong>the</strong> values of our consumers’<br />

societies.<br />

• VALUE, PRICE AND QUALITY ▪ SAB PROVIDES BRANDS<br />

In our beer operations in South Africa, trade quality<br />

AND SERVICES OF CONSISTENT AND UNCOMPROMISING QUALITY AND<br />

assessments are done on a regular monthly basis.<br />

VALUE, TO MEET THE NEEDS AND STANDARDS OF OUR CONSUMERS<br />

AND INDUSTRY CUSTOMERS WORLDWIDE.<br />

The assessment looks at <strong>the</strong> beer’s outer packaging<br />

(<strong>the</strong> bottles, trays and multipacks), <strong>the</strong> container (<strong>the</strong> volume<br />

to which it has been filled, <strong>the</strong> opening, labels and appearance), <strong>the</strong> appearance of <strong>the</strong> beer itself (colour, foam clarity,<br />

etc.) and its drinkability (taste, smell and carbonation). Each of <strong>the</strong>se is weighted according to importance; drinkability<br />

40 per cent, product appearance 30 per cent, container 20 per cent, and outer packaging 10 per cent.<br />

The measured scores topped Beer South Africa’s target of 70 per cent every month against every test. Product<br />

appearance scored above 95 per cent every month, containers were 90 per cent or more in all but two months, and<br />

drinkability consistently scored around 90 per cent. The overall consumer rating was slightly more than 90 per cent.<br />

VALUE FOR MONEY<br />

Innovation<br />

In line with top-end evolving consumer needs for healthy moderation,<br />

Dakota Ice Beer was launched in October 1998. This is <strong>the</strong> first ice<br />

FROM END 2000 WHEN<br />

RENOVATIONS HAVE<br />

BEEN COMPLETED,<br />

VISITORS TO GAUTENG MAY ENJOY THE CONVENIENCE OF A LUXURY<br />

SOUTHERN SUN HOTEL AT THE JOHANNESBURG INTERNATIONAL AIRPORT.<br />

beer<br />

in South Africa, using <strong>the</strong> ice filtration process to produce a smoo<strong>the</strong>r, easy-drinking alternative for consumers. The<br />

brand’s alcohol content of just 2.8 per cent makes it ideal when a full-strength beer may not be <strong>the</strong> beer of choice.<br />

Launched with a major supporting promotional and advertising campaign, <strong>the</strong> brand has received a very positive<br />

PAGE TWENTY-TWO


esponse from <strong>the</strong> market.<br />

Beer South Africa launched a small-scale development brewery, <strong>the</strong> US$2.7 million (R16 million) Fransen Street<br />

Brewery, dedicated to developing and testing potential new products and brewing processes. Three trial beers – <strong>the</strong><br />

alcoholic Ginger Beer, Winter Ale and Wheat Beer – were launched during August 1998 into 28 outlets in <strong>the</strong> regions of<br />

Isando and Chamdor. Seasonally, <strong>the</strong> Winter Ale was replaced with an India Pale Ale in November. The objectives of<br />

<strong>the</strong> brewery were to broaden <strong>the</strong> beer drinking experience for consumers, to educate and build up a stronger beer<br />

culture and to explore <strong>the</strong> potential for new, alternate beers produced by Beer South Africa.<br />

The overall consumer response to <strong>the</strong> concept was extremely positive, as it was seen to offer beer drinkers a greater<br />

choice of beers. The majority of consumers reported that <strong>the</strong> beers were “good value for money”. However, <strong>the</strong> test<br />

market highlighted <strong>the</strong> fact that managing small-scale brewing and distribution within <strong>the</strong> current infrastructure takes a<br />

lot of resource away from o<strong>the</strong>r areas of focus for <strong>the</strong> business. Slow sales, logistics and operational issues have led to<br />

<strong>the</strong> decision to review <strong>the</strong> manner in which Beer South Africa markets Fransen Street Brewery. Taps in <strong>the</strong> participating<br />

outlets will be taken out in consultation with <strong>the</strong> outlets, with immediate effect, leaving Fransen Street Brewery in full<br />

operation for research and new product development, as well as forming <strong>the</strong> nucleus for brewery tours at Chamdor.<br />

At Kompania Piwowarska in Poland, a two-year project, was recently completed to change <strong>the</strong> packaging and <strong>the</strong><br />

crates for <strong>the</strong> breweries.<br />

Both <strong>the</strong> new bottles and <strong>the</strong> new crates used for <strong>the</strong> product range, including Lech, Tyskie and “10,5”<br />

are fully returnable. The crates are durable and resistant to extreme wea<strong>the</strong>r conditions such as temperature<br />

and humidity, as well as damage incurred from everyday use. During <strong>the</strong> selection, development and<br />

manufacture of <strong>the</strong> new crates, extensive quality control measures were introduced.<br />

The new crates were supplied by two Polish companies and carry a ten-year guarantee. The size of<br />

<strong>the</strong> new crate offers a fur<strong>the</strong>r advantage, which allows for 50 instead of 45 crates to be loaded per pallet.<br />

BEER SOUTH<br />

AFRICA’S FRANSEN<br />

STREET BREWERY<br />

DEVELOPS AND TESTS<br />

NEW PRODUCTS<br />

AND BREWING<br />

PROCESSES.<br />

NEW CRATES<br />

AND BOTTLES WERE SUCCESSFULLY<br />

INTRODUCED BY KOMPANIA PIWOWARSKA IN POLAND.<br />

This has resulted in increasing distribution effectiveness by 10 per cent.<br />

The beer bottle was changed from <strong>the</strong> old “Euro” style to a slim, modern bottle with a long neck and a larger area<br />

for labels. The bottle weighs 10 per cent less than before and is 20 per cent more resistant to internal pressure, thus<br />

making it safer. Record sales and significant increase in market share have proved <strong>the</strong> new bottle and labels to be well<br />

accepted by consumers.<br />

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Building <strong>the</strong> Bonds<br />

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QUALITY ASSURANCE<br />

During <strong>the</strong> review period, Beer South Africa spent over US$950,000 (R5.6 million) on brewing research and<br />

development. The focal areas were flavour stability, fermentation, malt quality and new product development.<br />

The division’s scientists have developed novel technology<br />

to improve <strong>the</strong> quality of beer fur<strong>the</strong>r, particularly in<br />

• PRODUCT SAFETY ▪ SAB IS COMMITTED TO PROVIDING<br />

terms of flavour stability. Research has been undertaken<br />

PRODUCTS WHICH ARE SAFE FOR THEIR INTENDED USE.<br />

in Beer South Africa’s laboratories to measure <strong>the</strong> vitality<br />

of yeast, and papers on <strong>the</strong> subject have been delivered at major international brewing conventions.<br />

A constant focus on brewing standards and consistent production has resulted in Beer South Africa’s products<br />

winning many international accolades, including <strong>the</strong><br />

• COMPETITION ▪ SAB BELIEVES IN FREE MARKET<br />

Grand Champion award for <strong>the</strong> second time at <strong>the</strong><br />

COMPETITION AND GROUP EMPLOYEES MAY NOT COMMENT<br />

Australian International Beer Tasting Competition, and<br />

UNFAVOURABLY ON THE PRODUCTS, MANAGEMENT OR OPERATIONS<br />

gold medals at <strong>the</strong> prestigious Burton-on-Trent Beer<br />

OF COMPETITORS. GROUP COMPANIES WILL NOT SEEK TO PREVENT<br />

OTHERS FROM COMPETING FREELY WITH THEM, WITHIN THE<br />

Tasting Competition in <strong>the</strong> United Kingdom. Castle Lager<br />

FRAMEWORK OF APPLICABLE COMPETITION LAWS.<br />

is <strong>the</strong> 13th biggest-selling beer brand in <strong>the</strong> world with over<br />

15 million hectolitres sold last year.<br />

RANGE<br />

Beer South Africa’s brands continue to gain market share. In both <strong>the</strong> off- and<br />

on-premise markets, Beer South Africa has six brands in <strong>the</strong> top-selling<br />

eight alcohol products.<br />

SKILLED TECHNICIANS IN MODERN LABORATORIES<br />

ENSURE QUALITY CONTROL OF OUR PRODUCTS.<br />

THREE OF DREHER<br />

BREWERY’S PRODUCTS<br />

WON GOLD AND SILVER<br />

MEDALS AT THE MONDE<br />

SELECTION.<br />

In <strong>the</strong> highly competitive UK market, volume targets for Castle for <strong>the</strong> year were exceeded, capitalising on major<br />

sporting events including <strong>the</strong> ’99 Cricket World Cup.<br />

During <strong>the</strong> year, SAB successfully entered <strong>the</strong> Kenyan market, with a greenfield brewery constructed at Thika.<br />

Brands such as Castle Lager, Ranger, Hansa Pilsener and Castle Milk Stout were well accepted.<br />

Appletiser is a unique product. It was developed in South Africa in <strong>the</strong> 1960s as a constructive way to use apples<br />

considered unsuitable for “<strong>the</strong> table” market, but o<strong>the</strong>rwise perfectly good. The product was such a success that, within<br />

PAGE TWENTY-FOUR


two years, it was being widely exported and subsequently produced in <strong>the</strong> UK. Using apple juice as a base, <strong>the</strong><br />

company went on to develop o<strong>the</strong>r juices, launching Apple Mist in 1972, LiquiFruit in 1975, Grapetiser in 1981 and <strong>the</strong><br />

hugely popular Just Juice in 1988. The importance of <strong>the</strong> Appletiser enterprise cannot be overestimated, as it provides<br />

local apple growers with a firm market in good years and bad, and eliminates much of <strong>the</strong> danger of over-production.<br />

Today, some 120,000 tons of apples a year are used in <strong>the</strong> South African pure fruit juice industry.<br />

During <strong>the</strong> year, Sou<strong>the</strong>rn Sun introduced “Stayforless Stan” price-break specials. These highly competitive<br />

packages are aimed at cash-strapped South Africans, and cover <strong>the</strong> spectrum of <strong>the</strong> Group’s portfolio of hotels.<br />

The packages are enhanced with special airfare and car hire options from all major centres. In many instances,<br />

children under 12 years fly, eat and stay free.<br />

Suppliers<br />

BUILDING CAPACITY<br />

As a major player in many communities around <strong>the</strong> world, SAB is closely involved in creating jobs through<br />

establishing new and sustainable businesses.<br />

Beer South Africa’s formal commercial equity<br />

programmes place an ever-increasing proportion of<br />

company business with organisations of all sizes, owned<br />

• SUPPLIES AND SERVICES ▪ SAB ALWAYS ENDEAVOURS TO<br />

MEET ITS LEGAL AND CONTRACTUAL OBLIGATIONS TO SUPPLIERS<br />

INCLUDING THE TIMEOUS SETTLEMENT OF ACCOUNTS. WE SEEK<br />

TO WORK TOGETHER TO ACHIEVE THE HIGHEST STANDARDS IN<br />

MATERIALS AND SERVICES SUPPLIED.<br />

OUTSOURCING<br />

TO CONTRACT<br />

WORKERS<br />

SUSTAINS<br />

EMPLOYMENT<br />

RANGING FROM<br />

OWNER-DRIVERS<br />

TO SEASONAL<br />

FRUIT<br />

PICKERS.<br />

and controlled by people from historically disadvantaged<br />

backgrounds. The Group’s policy is generating real empowerment through wealth creation.<br />

SAB is committed to fair terms of trade with all suppliers, including adhering strictly to contracted payment<br />

terms and always considering <strong>the</strong> well-being of our smaller suppliers. At 31 March <strong>1999</strong>, <strong>the</strong> amount owed to trade<br />

creditors was equivalent to 57 days of purchases from suppliers.<br />

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Building <strong>the</strong> Bonds<br />

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COMMERCIAL EQUITY<br />

Beer South Africa now has over 2,200 active commercial equity suppliers, worth over US$55 million (R323 million).<br />

Commercial equity suppliers account for 13 per cent of <strong>the</strong> total number, providing 10 per cent of total supplier costs.<br />

Beer South Africa’s tender for its travel business – which<br />

stipulated that <strong>the</strong> company be at least 50 per cent black<br />

• DIVERSITY ▪ SAB ENCOURAGES DIVERSITY WITHIN ALL<br />

THE GROUP’S COMMERCIAL ASSOCIATIONS, PARTICULARLY THE<br />

managed and owned – was won by Seekers-Lesedi Travel.<br />

INVOLVEMENT OF THOSE PREVIOUSLY DISADVANTAGED,<br />

Managing director, David Malakalaka, has a solid background<br />

MINORITIES AND LOCAL BUSINESSES AROUND THE WORLD.<br />

in travel and his partnership with one of <strong>the</strong> leading South<br />

African travel agencies is off to a good start. Seekers-Lesedi operates in-house from Beer South Africa’s head office,<br />

and employs seven consultants.<br />

Thuthuka Packaging is an example of <strong>the</strong> benefits of combining skills and making commercial equity a lucrative<br />

reality. With active support from Beer South Africa, this packaging company has successfully tendered for <strong>the</strong> contract<br />

to print some one billion labels for <strong>the</strong> company during <strong>the</strong> current year, meeting <strong>the</strong> high-quality workmanship<br />

demanded by <strong>the</strong> division. This initial success has led to contracts from o<strong>the</strong>r SAB African operations, including those<br />

in Tanzania, Mozambique and Zambia.<br />

Beer South Africa has conducted extensive trials in <strong>the</strong> Caledon region to increase <strong>the</strong> variety of barley crops<br />

and supply base, and reduce dependence on imports. Initial trial farming has led to established commercial farming<br />

activities for tribal farmers in <strong>the</strong> region, generating much-needed cash flow and, more importantly, jobs in a poor<br />

area. The value of farm produce from <strong>the</strong>se lands exceeded US$370,000 (R2.2 million) in <strong>the</strong> review period.<br />

The farmers receive ongoing technical and training support from extension officers<br />

to ensure <strong>the</strong> sustainability of <strong>the</strong> project.<br />

SEEKERS-LESEDI TRAVEL WON THE<br />

COMMERCIAL EQUITY BARLEY FARMING.<br />

TENDER FOR BEER SOUTH AFRICA’S<br />

TRAVEL BUSINESS.<br />

In Poland, annual supplier agreements contribute to keeping quality standards in place and controlling costs.<br />

Local sources are given preference, providing <strong>the</strong>y meet quality levels. The breweries have an active policy of adding<br />

value to supplier relationships by transferring skills and knowledge, and involving suppliers in new product design.<br />

The yeast beneficiation project in South Africa is based on recovering excess yeast formed during <strong>the</strong> brew<br />

fermentation process, drying it and exporting <strong>the</strong> powder extract to <strong>the</strong> international market. Previously, excess yeast<br />

PAGE TWENTY-SIX


was dumped as waste or inefficiently dried and sold. After Beer South Africa conducted feasibility tests, <strong>the</strong> process<br />

was outsourced. Joint ventures were established with <strong>the</strong> necessary contacts and expertise for exporting end products,<br />

generating valuable foreign exchange for South Africa. Similar joint ventures were established in <strong>the</strong> spent grains<br />

beneficiation project, and results to date are most encouraging.<br />

ABI now has over 100 commercial equity suppliers, managing contracts worth over US$500,000 (R3 million)<br />

per annum. Appletiser’s two major commercial equity suppliers provide company transport for employees and<br />

courier services relating to stores and purchasing, at a total cost of US$200,000 (R1.2 million) each year.<br />

OUTSOURCING<br />

Beer South Africa has a strategic policy of outsourcing services such as distribution. Its pioneering owner-driver<br />

programme increased to 215 vehicles or 58 per cent of beer delivered during <strong>the</strong> year. Outsourcing to former<br />

employees is a key component of sustainable wealth creation, given its important multiplier effect.<br />

Sou<strong>the</strong>rn Sun has 235 outsourcing projects, as well as 29 insourced private companies. Sou<strong>the</strong>rn Sun is<br />

actively involved in building capacity with its suppliers, raising standards to <strong>the</strong> required level and sharing<br />

technical training on specific issues, such as Year 2000 compliance. It also uses organisations for <strong>the</strong> disabled as<br />

suppliers where possible, as reflected by awarding <strong>the</strong> contract for certain guest amenities to a paraplegic<br />

community in Soweto. In recent years, a number of successful joint ventures were formed with suppliers, in some<br />

cases leading to <strong>the</strong> establishment of a permanent new company. At 31 December 1998, Sou<strong>the</strong>rn Sun had<br />

outsourced over 2,500 jobs.<br />

In Kenya, <strong>the</strong> core workforce numbers around 200, as many activities are outsourced. These range from<br />

cleaning and catering to distribution, and provide approximately 500 additional permanent jobs. Castle Brewing<br />

OUTSOURCING<br />

IN OUR<br />

BROADER<br />

AFRICAN<br />

OPERATIONS<br />

INCLUDES<br />

PRODUCT<br />

DISTRIBUTION<br />

AND CATERING.<br />

Kenya sources locally wherever possible, including labels, crowns and o<strong>the</strong>r raw materials. In many instances,<br />

this requires working closely with suppliers to achieve required specifications and quality.<br />

Nile Breweries, Uganda, outsources distribution, using its distributors as sales people in a market where<br />

informal outlets account for 85 per cent of <strong>the</strong> market. Nile assists its distributors in upgrading fleet operations,<br />

increasing storage capacity and certain business functions.<br />

PAGE TWENTY-SEVEN<br />

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Building<br />

<strong>the</strong> Bridges...<br />

• C OMMUNITIES<br />

• E NVIRONMENT:<br />

PRESENT AND FUTURE GENERATIONS<br />

Communities<br />

The broader community affords SAB its licence to trade. Through relationships based on trust and mutual<br />

advantage, <strong>the</strong> Group conducts a range of active social investment partnerships, which include non-governmental<br />

organisations, state departments and community groups capable of<br />

sustainable development. Through individual project evaluations,<br />

far greater emphasis is now being placed on <strong>the</strong> impact of our<br />

social investment programmes, which amounted to US$13 million<br />

(R77 million) during <strong>the</strong> review period. The effectiveness of<br />

• CONTRIBUTIONS ▪ SAB SEEKS TO BE ACTIVELY<br />

INVOLVED IN PARTNERSHIPS, WHICH BRING<br />

MEASURABLE BENEFITS TO PEOPLE IN COMMUNITIES<br />

WHERE WE OPERATE, WHILE ALSO HELPING US<br />

TO ACHIEVE OUR LONG-TERM BUSINESS GOALS.<br />

IN PARTICULAR, SAB COMPANIES WILL SUPPORT<br />

THE DEVELOPMENT AND PROTECTION OF CIVIL<br />

SOCIETIES AND ORGANISATIONS, WHICH PROMOTE<br />

ENVIRONMENTAL AWARENESS AND PROTECTION.<br />

SAB’s social investment spend in South Africa is regularly confirmed by its<br />

ranking among <strong>the</strong> top three caring companies as monitored by independent market surveys.<br />

As a major role player in its communities, <strong>the</strong> Company supports a broad range of development activities in <strong>the</strong><br />

fields of education, health, welfare, arts and culture and environmental conservation. In addition, SAB is closely involved<br />

in creating jobs through its support for <strong>the</strong> establishment and maintenance of small, medium and micro enterprises.<br />

PAGE TWENTY-EIGHT


KICK START<br />

The Kick Start programme, which encourages <strong>the</strong> spirit of entrepreneurship among hundreds of youths from<br />

disadvantaged communities, has spent US$1.7 million (R10 million) since its inception in 1996 in providing capital for<br />

young black South Africans to start <strong>the</strong>ir own businesses. Kick Start has also established strategic alliances with local<br />

universities, technical colleges, schools and o<strong>the</strong>r institutions to enhance <strong>the</strong> educational and developmental value of<br />

<strong>the</strong> initiative.<br />

TOWNSHIP AIDS PROJECT (TAP)<br />

For <strong>the</strong> past two years, SAB has supported TAP’S HIV/AIDS awareness and education programmes that target schools<br />

in and around Soweto. TAP also provides counselling for diagnosed people and <strong>the</strong>ir families. In <strong>1999</strong>, <strong>the</strong> project will<br />

introduce a schools competition to increase awareness of <strong>the</strong> disease among primary and secondary learners, and to<br />

generate income for its self-sustenance programme.<br />

ALEXANDRA COMMUNITY POLICING FORUM<br />

SAB’s commitment to eradicating crime in South Africa was reflected during <strong>the</strong> year when <strong>the</strong> Group donated a fifth<br />

vehicle to <strong>the</strong> Alexandra Crime Prevention Unit. SAB will also modify and upgrade <strong>the</strong> police station’s switchboard and<br />

send 20 South African<br />

Police Services (SAPS)<br />

personnel for<br />

advanced driver<br />

training.<br />

SAB’S SOCIAL INVESTMENT<br />

PROGRAMMES PROVIDE RESOURCES<br />

TO SUPPORT VARIOUS COMMUNITY<br />

PROJECTS RANGING FROM CRIME<br />

PREVENTION TO HEALTH<br />

EDUCATION AND ENTREPRENEURIAL<br />

TRAINING.<br />

WOMEN IN RURAL AREAS (WIRA)<br />

Women in rural areas are a severely disenfranchised group in South Africa. The WIRA programme, launched in 1996,<br />

has contributed significantly to turning impoverished villages into developing socio-economic entities. Working with<br />

provincial gender commissions, and <strong>the</strong> Centre for Cognitive Development at Vista University, Beer South Africa has<br />

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Building <strong>the</strong> Bridges<br />

(CONTINUED)<br />

helped over 1,200 women to complete programmes involving personal empowerment and <strong>the</strong> skills needed to develop<br />

income-generating projects. As many of <strong>the</strong>se women are breadwinners, WIRA has improved <strong>the</strong> quality of life of<br />

some 4,500 people.<br />

WIRA projects include businesses such as bakeries, poultry farming, brickmaking and <strong>the</strong> manufacture of<br />

embroidered linen and mohair jerseys.<br />

• CONSULTATION ▪ SAB SEEKS TO ENHANCE ITS REPUTATION BY<br />

CLEAN AND GREEN<br />

This successful partnership between Beer South Africa and <strong>the</strong><br />

Department of Public Works is inculcating an environmental<br />

ethic in communities and assisting local authorities to<br />

BEING A GOOD NEIGHBOUR IN LOCAL COMMUNITIES. WE WILL<br />

REGULARLY CONSULT PEOPLE AFFECTED BY OUR OPERATIONS, BOTH<br />

FORMALLY AND INFORMALLY, ESPECIALLY ON SOCIAL ISSUES AND<br />

ENVIRONMENTAL IMPACTS, AND GIVE WEIGHT TO THEIR VIEWS.<br />

implement and improve waste management systems. To date, Clean and Green has created over 600 jobs.<br />

Over 140,000 households in 50 communities, including formal townships, informal settlements and rural areas<br />

have benefited from a cleaner, healthier environment.<br />

OTHER COMPANY INITIATIVES<br />

ABI commits 1.5 per cent of after-tax profits to community support,<br />

an amount of over US$340,000 (R2 million) was invested in 1998.<br />

Focal areas include youth, rural development, arts and culture, health<br />

and welfare and environment. The company’s founding sponsorship<br />

of <strong>the</strong> United Schools Basketball League has encouraged much<br />

greater support for this fledgling sport in South Africa, enabling<br />

<strong>the</strong> construction of large basketball centres in predominantly<br />

APPLETISER’S DAY CARE CENTRE FOR CHILDREN.<br />

disadvantaged areas. Starting with just one school and one centre in 1995, <strong>the</strong> programme has grown significantly to over<br />

190 schools and 40 centres. ABI also supports national projects such as AIDS awareness and Business Against Crime.<br />

During <strong>the</strong> year, ABI and <strong>the</strong> Coca-Cola Company donated US$172,000 (R1 million) to <strong>the</strong> National Zoological<br />

Gardens to upgrade Pretoria Zoo’s recreational facilities in its centenary year. The zoo is an educational and leisure<br />

destination, helping children and <strong>the</strong> broader public to discover <strong>the</strong> rewards of interacting with wild animals.<br />

PAGE THIRTY


Appletiser has run <strong>the</strong> Sunnyside Dagsorg (day care) centre at its fruit farms in Grabouw, Western Cape since<br />

1983. The centre enables families to earn dual incomes while knowing <strong>the</strong>ir children receive care. The curriculum is<br />

geared for school readiness, from numeracy to gross and fine motor development, language development and many<br />

o<strong>the</strong>r life skills. The centre also offers after-care facilities for school-going children. Since inception, some 640 children<br />

have benefited from <strong>the</strong> Sunnyside centre. The company also sponsors three local schools, supporting <strong>the</strong> growth of<br />

education in <strong>the</strong> region.<br />

Sou<strong>the</strong>rn Sun’s social focus includes <strong>the</strong> development of its own people, housing for staff, sports development,<br />

support for <strong>the</strong> country’s hotel schools and <strong>the</strong> Reach for a Dream child welfare project.<br />

An important criterion in <strong>the</strong> award of South African casino licences was community development. Tsogo Sun’s<br />

commitment in this respect underpinned its success in winning three licences in two provinces to date. Penryn<br />

School, a rural school in Mpumalanga that fills an extraordinary need in <strong>the</strong> region, will receive US$172,000<br />

(R1 million) from <strong>the</strong> company for development.<br />

In Kenya, <strong>the</strong> construction of <strong>the</strong> greenfield brewery at Thika was designed to maximise <strong>the</strong> benefit to<br />

<strong>the</strong> local community, including underground telephone ducting, an access road, an effluent pipeline and <strong>the</strong><br />

rehabilitation of existing effluent treatment works. Total capital expenditure on <strong>the</strong>se services was US$1,9 million<br />

(R11 million).<br />

Dreher Breweries supports <strong>the</strong> Junior Chamber Hungary’s “Outstanding Young Person” award in <strong>the</strong><br />

environmental category. The programme honours 10 young individuals between <strong>the</strong> ages of 18 to 40 who managed,<br />

created or generated an outstanding achievement in <strong>the</strong> field of environment protection. This programme is playing<br />

a vital role in increasing public awareness for environmental values.<br />

NILE BREWERY HAS SUPPORTED<br />

THE JINJA COMMUNITY SPORTS CENTRE.<br />

As part of its corporate social investment<br />

programme, Nile Breweries has spent<br />

US$50,000 (R300,000) on refurbishing <strong>the</strong> Jinja community sports centre, which had become dilapidated<br />

after years of neglect. The centre now also boasts a public library, and is run by Nile staff for <strong>the</strong> benefit<br />

of <strong>the</strong> community.<br />

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Building <strong>the</strong> Bridges<br />

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CAUSE-RELATED MARKETING<br />

In Uganda, Nile Breweries continued to sponsor soccer development as part of its five-year commitment worth<br />

NUsh100 million (US$72,000), initiated in 1997 as <strong>the</strong> country’s first soccer sponsorship. Since <strong>the</strong>n, o<strong>the</strong>r major<br />

sponsors have joined in, doubling <strong>the</strong> commitment.<br />

The SAB Centenary Centre in South Africa – an unusual and informative venue for various stakeholder<br />

functions and a showcase for beer and SAB – attracted 22,400 visitors during <strong>the</strong> year. These were down from <strong>the</strong><br />

previous year’s figures and <strong>the</strong> Centre is now being extensively re-marketed, and is starting to be used as a <strong>the</strong>med<br />

convention centre.<br />

Stakeholder entertainment in <strong>the</strong> Western Cape is enhanced annually by Appletiser’s continued support<br />

for <strong>the</strong> Kirstenbosch Summer Sunset Concerts, a relaxing outdoor affair where members of <strong>the</strong> public come<br />

and enjoy a rich variety of music, including<br />

performances by <strong>the</strong> Cape Town Philharmonic<br />

Orchestra. Due to <strong>the</strong> substantial publicity, which<br />

Kirstenbosch Botanical Gardens and <strong>the</strong> concerts<br />

have received, Appletiser has renewed <strong>the</strong>ir<br />

sponsorship commitment for a fur<strong>the</strong>r three years.<br />

• SOCIAL ASPECTS OF PRODUCTS AND SERVICES ▪ SAB<br />

ACKNOWLEDGES THAT ALCOHOL PRODUCTS AND GAMING SERVICES<br />

CAN BE ISSUES OF CONCERN FOR SOME PEOPLE IN COMMUNITIES<br />

AROUND THE WORLD. WE ENGAGE THESE CONCERNS BY EDUCATING<br />

CONSUMERS AND OTHERWISE SEEKING TO AVOID THE MISUSE OF<br />

OUR PRODUCTS AND SERVICES.<br />

NILE BREWERY<br />

CONTINUES TO<br />

SPONSOR SOCCER<br />

DEVELOPMENT<br />

IN UGANDA.<br />

KIRSTENBOSCH<br />

SUMMER SUNSET<br />

CONCERTS<br />

SUPPORTED BY<br />

APPLETISER.<br />

RESPONSIBLE GAMING<br />

Tsogo Sun has implemented stringent controls to ensure that casino facilities are not abused by under-age participants<br />

or those few patrons who have an excessive propensity to gamble. These include strict regulation of access to underage<br />

people, imposing a casino entry charge, strict credit control procedures, training casino staff to identify and assist<br />

PAGE THIRTY-TWO


patrons with problem-gambling tendencies, appropriate signage, professional assistance and co-operation with industry<br />

and regulatory bodies dealing with <strong>the</strong> phenomenon. Tsogo Sun also supports research and care programmes<br />

conducted by <strong>the</strong> National Gambling Board.<br />

RESPONSIBLE USE OF ALCOHOL<br />

As a socially-responsible corporate citizen, SAB places heavy emphasis on <strong>the</strong> sensible use of alcohol beverages<br />

by consumers. It is a goal supported by responsible advertising, marketing and promotion, close co-operation with <strong>the</strong><br />

public health community, ongoing educational<br />

campaigns and research, and <strong>the</strong> promotion of a sound<br />

alcohol policy for SAB employees. Beer South Africa is a<br />

founder member and major sponsor of <strong>the</strong> Industry<br />

• ADVERTISING AND PROMOTIONS ▪ SAB ADVERTISES AND<br />

PROMOTES ITS PRODUCTS IN AN HONEST AND ETHICAL MANNER,<br />

WHICH RESPECTS THE VALUES OF OUR CONSUMERS’ SOCIETIES.<br />

Association for Responsible Alcohol Use (ARA).<br />

During 1998, Beer South Africa conducted an extensive drink/drive campaign, representing an investment of<br />

US$700,000 (R4.2 million), which included repeated use of <strong>the</strong> government’s Arrive Alive campaign logo. The division<br />

also donated over US$172,000 (R1 million) to<br />

<strong>the</strong> campaign to fund <strong>the</strong> cost of<br />

communicating <strong>the</strong> issue in all nine provinces<br />

in South Africa. Statistics for <strong>the</strong> 1998 holiday<br />

season (December) show that <strong>the</strong> number of<br />

road deaths declined by 10.9 per cent.<br />

In Poland, Kompania Piwowarska and Heineken have joined forces<br />

to promote a lobby group for responsible use of alcohol. They have drawn<br />

up a voluntary code of conduct for marketing beer, and each partner has<br />

contributed US$500,000 (R2.9 million) to <strong>the</strong> programme.<br />

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Building <strong>the</strong> Bridges<br />

(CONTINUED)<br />

Present and Future Society –<br />

Health, Safety and Environment<br />

Beer South Africa is integrating an ISO 14001 environmental management system into its operations. An environmental<br />

policy has been approved, and ISO 14001 certification at all breweries is targeted for mid 2000.<br />

Water management is a key area within Sou<strong>the</strong>rn Africa.<br />

Current use is among <strong>the</strong> lowest in <strong>the</strong> brewing industry<br />

worldwide. Continual improvement towards more effective<br />

management will be achieved through implementing<br />

recommendations from performance and benchmarking<br />

studies. Targets for water use in Beer South Africa by FY2000<br />

are between 4.2 and 4.9 hectolitres per hectolitre of packaged<br />

beer (currently between 4.6hl and 5.7hl per hectolitre of<br />

• SUSTAINABLE DEVELOPMENT ▪ SAB SUPPORTS THE GOAL<br />

OF SUSTAINABLE DEVELOPMENT – TO ENSURE OUR ACTIONS MEET<br />

THE NEEDS OF THE PRESENT, WHILE MINIMISING THE COST TO<br />

FUTURE GENERATIONS. SAB COMPANIES WILL SEEK TO CONDUCT<br />

THEIR ACTIVITIES WITH COMPLETE COMMITMENT TO<br />

INTERNATIONAL BEST ENVIRONMENTAL PRACTICE, ALWAYS<br />

CONFORMING TO APPLICABLE JURISDICTIONAL REGULATION AND<br />

SETTING TARGETS FOR IMPROVEMENTS.<br />

packaged beer).<br />

Electricity optimisation projects are run at most SAB<br />

breweries, with some<br />

achieving consumption<br />

performance of 9.6 kWh/hl,<br />

which is nearing <strong>the</strong><br />

international best practice<br />

• MATERIAL AND ENERGY USE ▪ SAB COMPANIES WILL<br />

CONTINUOUSLY MONITOR AND SEEK TO MINIMISE THE<br />

ENVIRONMENTAL IMPACT OF THE MOVEMENT AND USE OF<br />

MATERIALS, ENERGY, FACILITIES AND OTHER RESOURCES IN THEIR<br />

OPERATIONS. THEY WILL IMPLEMENT NATURAL RESOURCE<br />

CONSERVATION PROGRAMMES, PARTICULARLY WATER USAGE IN<br />

BEVERAGE OPERATIONS.<br />

THE SAFETY<br />

EQUIPMENT ROOM AT<br />

LECH BREWERY.<br />

NILE BREWERY IN<br />

UGANDA IS SITUATED<br />

AT THE SOURCE OF<br />

THE NILE.<br />

target of 8.7 kWh/hl. Beer South Africa is also investigating alternative energy sources to reduce emissions to <strong>the</strong><br />

environment, such as replacing traditional coal-fired boilers with electrode induction boilers.<br />

An effluent treatment plant is currently operating at Beer South Africa’s Prospecton plant, which has reduced <strong>the</strong><br />

organic load in discharged water significantly. The Newlands plant installed a biological filter at <strong>the</strong> effluent handling<br />

facility to reduce considerably odour emissions in <strong>the</strong> nearby residential area.<br />

PAGE THIRTY-FOUR


All breweries have programmes to minimise waste by ensuring recycling of plastics, cardboard, cans, scrap,<br />

paper, scrap metal and glass. Newlands brewery has taken this fur<strong>the</strong>r by establishing an empowerment company<br />

to manage and optimise waste recycling. This operation<br />

generates revenue of around US$8,000 (R45,000) per month.<br />

Kompania Piwowarska has introduced specific<br />

procedures for excessive noise, sewage pollution and waste.<br />

• RE-USE AND RECYCLING ▪ SAB COMPANIES WILL PROMOTE<br />

RE-USE AND RECYCLING INITIATIVES BOTH IN BUSINESS<br />

OPERATIONS AND IN COMMUNITIES, PARTICULARLY OF USED<br />

PACKAGING MATERIALS.<br />

These have substantially restricted or eliminated adverse<br />

influences on <strong>the</strong> environment. As a result, <strong>the</strong> company was <strong>the</strong> first Polish brewer to be granted a certificate of<br />

Cleaner Production in 1997. The company has instituted procedures for ISO 14000 compliance, and is aiming to<br />

achieve this by 2002. In addition to normal health and safety procedures, <strong>the</strong> company fully supports <strong>the</strong> national<br />

safety standard, Koniczyna, and has implemented <strong>the</strong> necessary processes to achieve five-leaf ratings. To comply with<br />

environmental legislation, both Lech and Tyskie breweries will convert <strong>the</strong>ir coal-based steam boilers to gas by June<br />

2002. This will save over 55,000 tons of coal per annum. Water usage by <strong>the</strong> breweries, at 6.9 hectolitres per hectolitre<br />

of beer, compares favourably with o<strong>the</strong>r European brewers. An anaerobic waste water treatment facility is planned at a<br />

cost of some US$4 million (R23 million), with completion scheduled for end 2001.<br />

In Uganda, Nile Breweries is literally metres away from <strong>the</strong> source of <strong>the</strong> Nile River. Its fine waters have been<br />

a direct contributor to Nile brands becoming market leaders. Accordingly, staff at <strong>the</strong> brewery are guided by a powerful<br />

moral and business imperative to conserve <strong>the</strong> environment by implementing cleaner manufacturing techniques.<br />

An environmental impact assessment has confirmed that <strong>the</strong> impact of Nile Breweries’ effluent is negligible.<br />

VARIOUS ENVIRONMENTAL<br />

PROGRAMMES HAVE BEEN<br />

LAUNCHED BY THE GROUP<br />

AND WILL BE USED TO<br />

MONITOR PRESENT AND FUTURE IMPACTS.<br />

South Africa now has <strong>the</strong> third highest beverage can recovery in <strong>the</strong> world, recovering<br />

over 1,8 billion cans in <strong>the</strong> past year. Collect-A-Can, which receives strong support from<br />

Beer South Africa, recovers 62 per cent of all beverage cans in South Africa, a rate<br />

considerably higher than that of o<strong>the</strong>r packaging material (paper 38 per cent, glass 23 per cent). Since its formation in<br />

1993, <strong>the</strong> company has created 20,000 jobs around <strong>the</strong> country and paid out more than US$8.8 million (R52 million) to<br />

PAGE THIRTY-FIVE<br />

CORPORATE CITIZENSHIP REVIEW


Building <strong>the</strong> Bridges<br />

(CONTINUED)<br />

can collectors. Its success in South Africa has led, among o<strong>the</strong>rs, to recycling projects in Lesotho, Namibia, Swaziland,<br />

Botswana, Zimbabwe and Angola.<br />

Waste management and <strong>the</strong> reduction of environmental impacts remain an important issue for Appletiser.<br />

All rejected non-conformance production or production losses and wastage are recycled: cans are pressed and baled<br />

and sold as waste metal; bottles are crushed and returned to <strong>the</strong> supplier; and plastic and board are baled and sold to<br />

<strong>the</strong> suppliers.<br />

Sou<strong>the</strong>rn Sun will shortly introduce a formal environmental management programme, which will include<br />

environmental performance evaluations, life-cycle assessments and full compliance with <strong>the</strong> SAB code of practice.<br />

Meanwhile, Sou<strong>the</strong>rn Sun conforms to <strong>the</strong> international environmental standards of its franchise partners,<br />

Inter-Continental and Holiday Inn, and subscribes to <strong>the</strong> charter of <strong>the</strong> International Hotels Environment Initiative.<br />

Casino projects are being designed in compliance<br />

with good practice – environmentally-protective<br />

stormwater systems, with full water attenuation on<br />

site, including pollution and silt traps. At all construction<br />

sites, environmental management plans are in place<br />

• EFFLUENTS AND EMISSIONS ▪ SAB COMPANIES WILL<br />

ADAPT AND IMPLEMENT TECHNOLOGIES TO LIMIT AND/OR<br />

REPROCESS EFFLUENTS, EMISSIONS AND WASTES, INCLUDING<br />

REFRIGERANTS, AND TO REHABILITATE RESOURCES<br />

WHERE PRACTICAL.<br />

that govern all areas of <strong>the</strong> construction process.<br />

Over US$142,000 (R840,000) was spent during <strong>the</strong> year on environmental impact studies related to casino applications.<br />

Capital amounts specifically related to environmental<br />

design are budgeted at US$1.8 million (R11 million).<br />

COLLECT-A-CAN RECEIVES SUPPORT<br />

FROM BEER SOUTH AFRICA.<br />

Sou<strong>the</strong>rn Sun adopts a recycling process as far as possible in managing waste from <strong>the</strong> hotels. Water and<br />

energy conservation practices are in place throughout <strong>the</strong> chain, and leading technologies are being specified<br />

for all new developments to improve <strong>the</strong> use of water and energy. In <strong>the</strong> Seychelles, where no appropriate<br />

environmental legislation exists, Sou<strong>the</strong>rn Sun pioneered a sewerage treatment process in 1994. In this process,<br />

PAGE THIRTY-SIX


<strong>the</strong> highest South African standards were adopted and have proved successful, resulting in o<strong>the</strong>r developers using<br />

similar plants and systems, where previously effluent was simply allowed to flow out to sea.<br />

ABI is developing an environmental policy that conforms to ISO 14000 standards, although <strong>the</strong> company’s major<br />

activities do not pose a significant threat to <strong>the</strong> environment. Risk management and loss control activities already<br />

comply with key features of existing environmental, health and safety legislation and international standards.<br />

Performance is regularly reviewed against targets within ABI’s conservation initiatives.<br />

In Hungary, SAB has invested heavily to modernise <strong>the</strong> Budapest brewery. The plant which has been operating<br />

since 1854 on its original site, has been completely updated and many of <strong>the</strong> buildings restored to be able to produce<br />

efficiently while retaining <strong>the</strong>ir architectural<br />

splendour. Dreher’s Budapest brewery operates a<br />

certified ISO 14001 environmental management<br />

system (EMS) – a first in <strong>the</strong> food and brewing<br />

industries in that country.<br />

Training involves a wide range of staff, who<br />

attend courses aimed at conveying <strong>the</strong> benefits of<br />

<strong>the</strong> ISO 14001 standard, and explain staff<br />

responsibilities in implementing an<br />

environmental policy. Training is focused on<br />

DREHER BREWERIES IN HUNGARY.<br />

promoting understanding of ecological<br />

relationships, reinforcing identification with<br />

nature and explaining <strong>the</strong> long-term sustainable<br />

benefits to <strong>the</strong> company.<br />

PAGE THIRTY-SEVEN<br />

CORPORATE CITIZENSHIP REVIEW


Building <strong>the</strong> Bridges<br />

(CONTINUED)<br />

Dreher aims to use less environmentally harmful materials for washing and disinfecting equipment and<br />

packaging containers. In 1998, it introduced a washing agent preparation, which changed <strong>the</strong> proportions of <strong>the</strong><br />

components for washing bottles, reducing <strong>the</strong> quantity of chemicals used and improving <strong>the</strong> quality of bottling<br />

plant effluent.<br />

Chemical use in <strong>the</strong> boiler house has decreased considerably since <strong>the</strong> commissioning of a reverse-osmosis<br />

water-softener.<br />

The renovated steam pipe system has reduced specific gas consumption and environmental stress. Although <strong>the</strong><br />

value of specific gas consumption is excellent, even by international standards, Dreher aims to reduce this fur<strong>the</strong>r with<br />

technical developments, included in short-term plans.<br />

The water from <strong>the</strong> deep wells of <strong>the</strong> Forrásmajor water-extraction site (some 80 per cent of total water use) is<br />

used primarily for brewing, and <strong>the</strong> water purchased from <strong>the</strong> municipal system is used in <strong>the</strong> energy-recovery plant.<br />

Use Units 1996 1997 1998<br />

New water m 3 1,695,855 1,505,000 1,286,682<br />

Specific water use m 3 /m 3 7.55 7.06 6.40<br />

The main efforts to economise water use have been rationalisation of <strong>the</strong> water supply system to reduce losses,<br />

eliminating or cutting off unused pipe<br />

sections, monthly evaluation and<br />

analysis of water consumption figures,<br />

and effecting corrective measures or<br />

repairs to increase <strong>the</strong> recycling of water.<br />

DREHER’S SPECIFIC<br />

ENERGY CONSUMPTION<br />

PROJECTED ON BEER OUTPUT<br />

WATER<br />

(m 3 /m 3 )<br />

GAS<br />

(m 3 /hl)<br />

ELECTRICITY<br />

(kWh/hl)<br />

14<br />

12<br />

10<br />

8<br />

THE WATER<br />

TESTING PLANT<br />

AT DREHER<br />

BREWERIES.<br />

6<br />

4<br />

2<br />

0<br />

1996<br />

1997<br />

1998<br />

PAGE THIRTY-EIGHT


Dreher has prioritised <strong>the</strong> establishment of proper and efficient waste management. The foremost elements are<br />

identifying more types of waste that can be selectively collected and sold, and continually reducing <strong>the</strong> quantities of<br />

domestic and dangerous wastes.<br />

In 1998, a three-year waste management plan was<br />

introduced and selective waste collection was started in <strong>the</strong><br />

brewery. Central waste collection yards were set up where<br />

containers for separate collection of paper, cardboard, plastic<br />

sheeting, broken glass and metal have been placed.<br />

In <strong>the</strong> last three years, concentration of production has<br />

reduced <strong>the</strong> number of air pollution point sources. Dreher now<br />

has only one emission point. No limits have been exceeded and<br />

emission values are below those permitted for <strong>the</strong> site.<br />

The Budapest brewery set up an effluent pre-treatment<br />

plant in 1997. It removes solid waste and neutralises sewage to<br />

within limit values. In <strong>the</strong> effluent neutralisation plant, <strong>the</strong><br />

sewage pH has been optimised and unpleasant odours eliminated<br />

by rationalising <strong>the</strong> process and installing chemical feed<br />

equipment.<br />

During <strong>the</strong> latter part of this year, Dreher aims to reduce<br />

noise levels emanating from deliveries and brewing house activities.<br />

DREHER’S EFFLUENT PLANT.<br />

REGULAR WATER TESTING AT DREHER BREWERIES FORMS<br />

PART OF ITS ENVIRONMENTAL MANAGEMENT.<br />

PAGE THIRTY-NINE<br />

CORPORATE CITIZENSHIP REVIEW


Linking<br />

<strong>the</strong> Profits...<br />

• S HAREHOLDERS<br />

• PARTNERS<br />

• O THER PROVIDERS OF CAPITAL<br />

Distribution of Cash Value Added<br />

Historically <strong>the</strong> Cash Value Added statement was conceived and developed by SAB to provide more transparent<br />

disclosure for stakeholders. However, we also believe that <strong>the</strong> adoption of this value added approach highlights <strong>the</strong><br />

sharing of wealth from a stakeholder perspective. This statement illustrates <strong>the</strong> activities of SAB in such a manner as to<br />

show clearly <strong>the</strong> cash value<br />

generated and <strong>the</strong> distribution<br />

of <strong>the</strong>se funds.<br />

• FRANCHISORS AND PARTNERS ▪ SAB WILL ONLY DO BUSINESS WITH THOSE PARTNERS<br />

AND FRANCHISORS THAT SUBSCRIBE TO OUR COMPANY VALUES, BUT WILL RESPECT THE VALUES<br />

AND CULTURES OF THE COUNTRIES IN WHICH WE OPERATE.<br />

The cash value added (wealth created) by <strong>the</strong> Group amounted to<br />

US$2,5 billion (R15 billion) after paying US$2,3 billion (R13.5 billion)<br />

VARIOUS PRODUCTS AND SERVICES ARE ENJOYED BY<br />

OUR CUSTOMERS AROUND THE WORLD.<br />

to suppliers of goods and services during <strong>the</strong> past year. We transformed <strong>the</strong>se goods and services, by utilising our<br />

human and technological skills, into our own unique products. Our products and services were sold to our customers<br />

and consumers for US$4,8 billion (R28 billion).<br />

This wealth was distributed among our stakeholders. The 49,000 employees of <strong>the</strong> Group received<br />

US$820 million (R4.8 billion), or 33 per cent of <strong>the</strong> total wealth created, in return for <strong>the</strong>ir skills and effort.<br />

PAGE FORTY


The cash value added per employee amounted to US$51,000 (R300,000) and <strong>the</strong> cash value added per US$100 of<br />

employee remuneration amounted to US$306.<br />

SAB paid US$941 million (R5.5 billion), or 37 per cent of total wealth created, in direct and excise taxes to state<br />

treasuries. Lenders and shareholders received US$78 million (R462 million) and US$230 million (R1.4 billion) in cash<br />

respectively or in total 12 per cent of <strong>the</strong> wealth created, as remuneration for capital provided. The shareholders’<br />

compound annual rate of return – <strong>the</strong> increase in <strong>the</strong> share price and dividends paid to shareholders – as measured on<br />

<strong>the</strong> Johannesburg Stock Exchange (in rand) over <strong>the</strong> past seven years amounted to 15.1 per cent. This compares with<br />

<strong>the</strong> 7.8 per cent achieved by <strong>the</strong> ten largest comparable industrials on <strong>the</strong> JSE over <strong>the</strong> same period.<br />

After providing more than 2 per cent of pre-tax profit on corporate social investment, <strong>the</strong> Group retained<br />

US$431 million (R2.5 billion) in <strong>the</strong> business to fund <strong>the</strong> replacement of assets and facilitate future growth.<br />

This represents 17 per cent of <strong>the</strong> cash value generated,<br />

which is being reinvested in <strong>the</strong> Company to ensure future<br />

wealth creation. These funds were spent on maintaining<br />

and expanding <strong>the</strong> Group’s current infrastructure<br />

(US$545 million) and on <strong>the</strong> acquisition of new businesses<br />

• RETURN ON INVESTMENT ▪ SAB SEEKS TO MAXIMISE TOTAL<br />

SHAREHOLDER RETURN (“TSR”), ACHIEVING A COMPOUND<br />

GROWTH RATE IN DIVIDENDS AND SHARE PRICE WHICH, OVER<br />

TIME, AIMS TO BETTER THAT ACHIEVED ON COMPARABLE<br />

INVESTMENTS.<br />

(US$273 million) – <strong>the</strong> balance being funded by<br />

new capital and loans raised.<br />

• LOCAL ECONOMIC IMPACT ▪ SAB COMPANIES<br />

SEEK TO HAVE A POSITIVE IMPACT ON LOCAL ECONOMIES,<br />

THROUGH PROFITABLE AND SUSTAINABLE COMMERCE.<br />

EXPANSION OF THE GROUP’S CURRENT INFRASTRUCTURE ENSURES FUTURE WEALTH CREATION.<br />

• COMMUNICATION WITH INVESTORS, LENDERS AND ANALYSTS ▪<br />

SAB VALUES THE SUPPORT OF ALL OUR PROVIDERS OF CAPITAL, LARGE AND<br />

SMALL, AND SEEKS TO COMMUNICATE WITH THEM REGULARLY AND OPENLY,<br />

PROVIDING RELIABLE AND TIMELY FINANCIAL AND OTHER INFORMATION.<br />

PAGE FORTY-ONE<br />

CORPORATE CITIZENSHIP REVIEW


Group Cash Value Added<br />

FOR THE YEAR ENDED • 31 MARCH <strong>1999</strong><br />

<strong>1999</strong> <strong>1999</strong><br />

US$m Rm<br />

Cash generated<br />

Customers and consumers<br />

Cash received by SAB for <strong>the</strong> supply of its products and services 4,803 28,243<br />

Suppliers<br />

Cash payments outside <strong>the</strong> Group for materials, facilities<br />

and services purchased (2,290) (13,466)<br />

Group cash value added 2,513 14,777<br />

Distribution of cash value added<br />

Remunerate employees for <strong>the</strong>ir services 820 4,824<br />

Pay direct and excise taxes to state treasuries 941 5,531<br />

Provide lenders with a return on borrowings 78 462<br />

Provide shareholders with cash dividends 230 1,352<br />

<strong>Corporate</strong> social investment (2.2% of pre-tax profit) 13 77<br />

Cash retained in <strong>the</strong> business to fund future growth 431 2,531<br />

2,513 14,777<br />

SAB MAINTAINS AN EQUITABLE AND BALANCED<br />

DISTRIBUTION OF VALUE ADDED AMONG ALL THE<br />

STAKEHOLDERS IN THE BUSINESS<br />

17%<br />

EMPLOYEES<br />

1%<br />

33%<br />

STATE TREASURIES<br />

9%<br />

LENDERS<br />

3%<br />

SHAREHOLDERS*<br />

CORPORATE SOCIAL INVESTMENT<br />

37%<br />

RETENTION FOR FUTURE GROWTH<br />

*This includes in excess of US$170m (R1bn) of dividends paid by SAB Limited to shareholders<br />

before <strong>the</strong> transformation to SAB plc and <strong>the</strong> London listing<br />

PAGE FORTY-TWO


SOUTH AFRICAN BREWERIES plc<br />

C ORPORATE<br />

C ITIZENSHIP<br />

Readers’ Comments<br />

Which stakeholder group is applicable to you/your organisation?<br />

Employees □ Shareowner □<br />

Consumers □ The Environment □<br />

corporate citizenship review<br />

31 march 1998<br />

Suppliers □ Communities □<br />

Customers □ Government □<br />

Lenders of capital □ O<strong>the</strong>r (Please state):<br />

R EVIEW<br />

<strong>1999</strong><br />

Each of <strong>the</strong> sections in <strong>the</strong> <strong>Review</strong> refers to one or more of <strong>the</strong> stakeholder groups.<br />

Please rate this information concerning stakeholders in terms of:<br />

Poor Average Good Excellent No opinion<br />

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Which sections were most interesting to you?<br />

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Comments/Suggestions:<br />

Having read this <strong>Review</strong>, has your overall perception of SAB plc changed?<br />

Improved □ Worsened □ Remained <strong>the</strong> same □<br />

CORPORATE CITIZENSHIP REVIEW


Your comments on this <strong>Review</strong> should be faxed or mailed to:<br />

Group <strong>Corporate</strong> Accountability Manager<br />

Alison Ramsden<br />

South African Breweries plc<br />

BUSINESS ADDRESS AND REGISTERED OFFICE<br />

2 Jan Smuts Avenue<br />

Braamfontein<br />

South Africa<br />

2017<br />

POSTAL ADDRESS<br />

PO Box 1099<br />

Johannesburg<br />

South Africa<br />

2000<br />

Telephone +27 11 407 1700<br />

Telefax +27 11 339 2389<br />

E-mail aramsden@sab.co.za.<br />

This <strong>Corporate</strong> <strong>Citizenship</strong> <strong>Review</strong> is available on <strong>the</strong> Internet at http://www.sabplc.com


South African Breweries plc<br />

REGISTRATION NUMBER • 3528416<br />

EXECUTIVE DIRECTORS<br />

E A G Mackay (Group Chief Executive)†<br />

N J Adami (Managing Director: Beer South Africa)<br />

N G Cox (Group Financial Director)<br />

G H L Goedhals (Group Managing Director: SABI)<br />

R L Lloyd (Managing Director: SABI Europe)<br />

M H Simms (Chairman: O<strong>the</strong>r Beverage Interests)<br />

R J Stringfellow (Chairman: Hotels and Gaming)<br />

M I Wyman (Group <strong>Corporate</strong> Finance and<br />

Development Director)<br />

*Audit Committee<br />

†Nomination Committee<br />

‡Remuneration Committee<br />

NON-EXECUTIVE DIRECTORS<br />

J M Kahn (Group Chairman)†‡<br />

H R Collum*†‡<br />

The Lord Fellowes<br />

M J Levett*<br />

M Q Morland*†‡<br />

M C Ramaphosa<br />

Lord Renwick of Clifton*†‡<br />

H R Slack*<br />

Dr C B Strauss<br />

COMPANY SECRETARY<br />

A O C Tonkinson<br />

REGISTERED AND HEAD OFFICE<br />

25 Grosvenor Street, London,WIX 9FE<br />

Telephone +44 207 6590100<br />

Telefax +44 207 6590111<br />

BASTION GRAPHICS<br />

CORPORATE CITIZENSHIP REVIEW

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