Skills Proficiency awards in Basic Fabrication ... - City & Guilds
Skills Proficiency awards in Basic Fabrication ... - City & Guilds
Skills Proficiency awards in Basic Fabrication ... - City & Guilds
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Customer relations skills<br />
14 Demonstrate positive customer relations skills.<br />
Customer relations skills: self-control, appropriate responses to<br />
criticism, courtesy<br />
15 Demonstrate appropriate responses to criticism.<br />
16 Respond to customer compla<strong>in</strong>ts <strong>in</strong> a positive, professional manner.<br />
17 Demonstrate respect for people and property.<br />
Problem-solv<strong>in</strong>g skills<br />
18 Practice organis<strong>in</strong>g and plann<strong>in</strong>g multiple tasks, us<strong>in</strong>g various resources such<br />
as time, personnel and materials.<br />
19 Analyse problems, identify the causes and devise plans of action.<br />
20 Identify obstacles and choose the best alternatives.<br />
21 Create new and better ways to perform tasks.<br />
<strong>Skills</strong> <strong>Proficiency</strong> <strong>awards</strong> <strong>in</strong> <strong>Basic</strong> <strong>Fabrication</strong>, Weld<strong>in</strong>g and Pipework<br />
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