PIP - Productivity Improvement Programmes Program ... - MPC

Program Peningkatan Produktiviti & Inovasi 

transformation ∙ innovation ∙ partnership 

PIP - 

Productivity Improvement 

Programmes

8 

PRODUCTIVITY & INNOVATION ENHANCEMENT PROGRAMMES 2012 

PIP List of Programmes Page 

101 7 New QC Tools for Quality Practitioners 10 

102 Audit Dalaman Amalan Persekitaran Berkualiti 12 

103 

Balanced Scorecard-A Linkage to Business 

Performance 

14 

104 Best Practices in Customer Relationship Management 16 

105 Creating Value Through Productivity Measurement 18 

106 Enhancing Enterprise Capability Through e-Biz 20 

107 Failure Mode And Effect Analysis (FMEA) 22 

108 Gemba Best Practices For Operational Excellence 24 

109 ICC For Facilitators 26 

110 ICC Untuk Ahli Kumpulan 28 

111 ICC Untuk Ketua Kumpulan 30 

112 Innovation Tools for Service Sector 32 

113 

Interactive Productivity-Linked Waged System 

(I - PLWS) 

34 

114 Judging ICC Presentation Effectively 36 

115 Lean Production System : The Toyota Way 38 

116 

Lean Supply Chain Management For Managers 

(Lean SCM) 

40

PROGRAM PENINGKATAN PRODUKTIVITI & INOVASI 2012 9 

PIP List of Programmes Page 

117 

Managing for Result: Using KPI to Achieve 

Breakthrough Performance 

42 

118 Pengukuran Produktiviti Syarikat dengan COMPASS 44 

119 

Peningkatan Daya Saing Melalui Pembangunan 

Laman Web 

46 

120 Practical Lean Management 48 

121 Project Management 50 

122 

Quality Environment Management System - 

5S Practices 

52 

123 Quality Environment Internal Audit 54 

124 Risk Management 56 

125 Sistem Pengurusan Persekitaran Berkualiti - Amalan 5S 58 

126 Six Sigma Improvement Methodology and Tools 60 

127 Statistical Process Control 62 

128 Strategi Pemasaran 64 

129 

Strengthening Lean Manufacturing Through Kaizen 

Practices 

66 

130 TQM for Organisational Excellence 68 

131 Visual Control Management 70

10 


PIP 101: 

7 NEW QC TOOLS FOR QUALITY 

PRACTITIONERS 

RATIONALE 

The traditional 7 QC tools are used in ICC activities to uncover the 

problem, arrange the data, analyse the causes, undertake counter 

measures for improvement, and to ensure continuous improvement. 

Most of them will involve numerical data in their applications. The 7 

new QC tools are techniques for managers and their staff to use at the 

planning stage to set out the important direction towards organisation’s 

improvement. 

OBJECTIVES 

At the end of the programme, participants should be able to: 

• Understand the 7 new QC tools 

• Apply the new QC tools


CONTENTS 

DAY 1 

• Introduction to quality and quality 

improvement 

• Problem solving methodology 

• Recapitulation of the 7 QC tools 

• Introduction to 7 new QC tools 

- Affinity Diagram 

- Relationship Diagram 

DAY 2 

• Continue 

- Tree Diagram 

- Prioritisation Matrix 

- Matrix Diagram 

- Process Decision Programme 

Chart (PDPC) 

- Arrow Diagram 

• Implementation of the 7 New QC 

Tools 

METHODOLOGY 

DURATION 

2 days 

• Lecture 

• Group Work 

• Exercise 

WHO SHOULD 

ATTEND 

• Top management 

• Executive 

• Supervisor

12 



AUDIT DALAMAN AMALAN PERSEKITARAN 

BERKUALITI 

RASIONAL 

Aktiviti Amalan Persekitaran Berkualiti memerlukan beberapa langkah 

praktikal untuk memastikan amalannya menjadi budaya kerja. Di 

samping aktiviti promosi dan latihan aktiviti audit dalaman adalah 

penting untuk mengukur tahap pencapaian amalan ini sepanjang masa. 

Tindakan pembetulan atau penambahbaikan boleh diambil selepas 

audit dalaman ini dijalankan. Kaedah ini merupakan satu proses agar 

sistem ini menjadi amalan berterusan di kalangan pekerja-pekerja 

sesebuah syarikat. 

OBJEKTIF 

Di akhir program ini, peserta akan dapat: 

• Memahami kepentingan audit dalaman Sistem Amalan Persekitaran 

Berkualiti 

• Memperolehi pendedahan yang tepat tentang kaedah menjalankan 

aktiviti audit dalaman 

• Mengetahui aspek audit seperti dokumentasi dan praktikal Amalan 

Persekitaran Berkualiti 

• Mempunyai keyakinan menjadi juruaudit dalaman


KANDUNGAN 

HARI 1 

• Asas audit Amalan Persekitaran 

Berkualiti 

• Kriteria untuk pemarkahan audit 

• Aspek penilaian, kriteria penilaian 

• Pengukuran KPI dalam Amalan 


• Pelan aktiviti audit Amalan 

Persekitaran Berkualiti dan kaedah 

penilaian 

• Latihan audit dalaman 

(perkongsian pengalaman dengan 

organisasi contoh) 

HARI 2 

• Pembentangan kumpulan dan mengurus keputusan audit 

• Skim insentif, merekod aktiviti penambahbaikan 

METODOLOGI 

JANGKAMASA 

2 hari 

• Syarahan 

• Kerja berkumpulan 

• Latihan 

SIAPA YANG 

PATUT HADIR 

• Pengurusan atasan 

• Pengurus / Eksekutif 

• Penyelia

14 



BALANCED SCORECARD-A LINKAGE TO 

BUSINESS PERFORMANCE 

RATIONALE 

Global competition is forcing companies worldwide to review ways 

of becoming more effective, efficient and productive. Balanced 

Scorecard (BSC) provides managers with the instrument to navigate 

future competitive success. It enables management to translate 

an organisation’s mission and strategy into a comprehensive set of 

performance measures that provide the framework for a strategic 

measurement and management system. 

OBJECTIVES 


• Understand the fundamentals of the BSC 

• Enhance their knowledge in developing a BSC as strategic business 

tool 

• Gain hands-on experience and initiate their own BSC


CONTENTS 

DAY 1 

• Introduction to BSC 

- Concept and philosophy 

• BSC framework 

• BSC perspectives: 

- Financial perspective 

- Customers perspective 

- Learning and growth 

perspective 

- Internal business process 

perspective 

• Linking BSC to Integrated 

Strategic Objectives 

DAY 2 

• Developing Key Performance 

Indicators (KPIs) 

• Steps in building BSC 

• Measuring BSC Performance 

• Utilising and maintaining BSC for 

company’s advantage 

METHODOLOGY 

DURATION 

2 days 

• Lecture 


• Exercise 

WHO SHOULD 

ATTEND 


• Executive 

• Supervisor

16 



BEST PRACTICES IN CUSTOMER 

RELATIONSHIP MANAGEMENT 

RATIONALE 

The success of a business depends in its customers. Fulfilling customer 

needs and delighting customers are essential ingredients for acquiring 

and maintaining customers’ loyalty to a business. In today’s environment, 

companies not only need to acquire new customers but they also need 

to retain and create customer following and customer loyalty in the 

market place. Every company or organisation will always be involved 

in Customer Relationship Management (CRM) even if only in an ad hoc 

manner. CEOs, Top Management and Managers of companies should 

be familiar with the techniques and technologies of CRM at his or her 

disposal. This course provides participants with exposures to those 

best practices techniques and technologies of CRM, specifically the 

essential elements of CRM best practices that have proven to work and 

those practices that are not working to ease participants to understand 

the actual CRM best practices base on actual case experiences. The 

course will guide you to achieve greater CRM effectiveness by helping 

you to learn, appreciate, internalise and recognise what constitute a 

superior CRM formula. 

OBJECTIVES 

At the end of the programme, the participants should be able to: 

• Understand the role of CRM as a tool towards being customer driven 

organisation 

• Understand the significance of CRM on the company’s bottom line 

• Acquire CRM best practices techniques and methodologies as a 

guide for implementation 

• Examine organisations readiness and capability to implement CRM 

• Identify relevant CRM technology that suits organisational 

requirements 

• Evaluate a successful CRM efforts


CONTENTS 

DAY 1 

• Introduction to CRM 

• Why is CRM important to 

organisations 

• Customer Driven Enterprise and 

barriers to being customer driven 

DAY 2 

• Enabling CRM 

• Evaluating CRM Solutions 

• Economies and strategies of CRM 

• Application of CRM: Case 

Experience 

METHODOLOGY 

DURATION 

2 days 

• Lecture 


WHO SHOULD 

ATTEND 

• Manager 

• Executive 

• Quality Practitioner 

• Supervisor

18 



CREATING VALUE THROUGH 

PRODUCTIVITY MEASUREMENT 

RATIONALE 

“What gets measured, gets managed”. This quote relates to the 

importance of productivity measurement in the business scenario. 

“In view of global challenges and financial crisis, Malaysian industries 

should measure productivity and implement productivity initiatives in 

order to improve their performance and competitiveness. It is essential 

for companies to measure productivity and implement productivity 

improvement programmes to increase their performance and enhance 

competitiveness. Inappropriate measurements may lead to poor 

interpretation of the company’s performance and affect its planning. 

OBJECTIVES 

At the end of this course, participants should be able to: 

• Understand the value creation concept and productivity analysis 

• Analyse and interpret productivity through company financial 

statement


CONTENTS 

DAY 1 

• Introduction to productivity 

• Productivity concept 

• Productivity measurement through 

added value 

• Understanding AV, BIMS, NOE, 

NOI 

• Productivity analysis 

- Productivity ratio 

- Productivity relationship 

DAY 2 

• Productivity measurement using COMPASS software 

• Case study analysis 

• Demonstration of COMPASS software 

METHODOLOGY 

DURATION 

2 days 

• Lecture 


• Exercise 

WHO SHOULD 

ATTEND 

• Top Management 

• Executive 

• Supervisor

20 



ENHANCING ENTERPRISE CAPABILITY 

THROUGH E-BIZ 

RATIONALE 

E-Business refers to more strategic focus with an emphasis on the 

functions that occur using electronic capabilities, e-Commerce is a 

subset of an overall e-Business strategy involving the application of 

knowledge management systems. E-Commerce seeks to add revenue 

streams using the Internet to build and enhance relationships with 

clients and partners and to improve efficiency using the Empty Vessel 

strategy. 

E-Business involves electronic purchasing and supply chain 

management, processing orders electronically, handling customer 

service, and cooperating with business partners. Special technical 

standards for e-Business facilitate the exchange of data between 

companies. E-Business software solutions allow the integration of 

intra and inter firm business processes using the Web, the Internet, 

intranets, extranets, or some combination of these. 

OBJECTIVES 

Upon completion, participants will: 

• Have an appreciation on the impact of e-Commerce in their day-today 

business activities 

• Have an understanding on the building blocks of e-Commerce - 

product catalogue, payment gateway, merchant account, order 

fulfillment and security 

• Have project specifications and an e-Commerce implementation 

timeline


CONTENTS 

Part 1 

• Introduction to e-Commerce 

• Introduction to How e-Commerce 

Works 

• The e-Commerce Phenomenon 

• Commerce 

• The Elements of Commerce 

• Why the Hype? 

• E-Commerce Website Models 

DAY 1 

DAY 2 

• The Lure of e-Commerce 

• Easy and Hard Aspects of 

e-Commerce 

Part 2 

• Discovering Your Purpose 

• Finding your Niche 

• Targeting your Customers 

• Your Website’s Blue Print 

Part 3 

• Domain Name 

• E-mail Account Creation & 

management 

• Web Store Preparation :- 

- Catalog Online 

- Shopping Cart 

- Receive Payment 

• Creating & Launching Your Website 

For Your Customers To Access Your 

Products & Services 24/7 

- Website 

- Web Blog 

• Creating & Launching Your Web 

Store For Your Customers To Access 

Your Products & Services 24/7 

- StoreFront 

- eBay 

- iBeli 

Part 4 

• Marketing Plan 

• Search Engine Optimization 

• Internet Marketing 

• On-site Marketing Techniques 

• Online Advertising 

• Affiliate Programs 

METHODOLOGY 

• Hands-On Practical 

Workshop 

WHO SHOULD 

ATTEND 

• Entrepreneur 

• Manager of Multimedia & IT 

• Webmaster 

• Business Executive 

DURATION 

2 days

22 



FAILURE MODE AND EFFECT ANALYSIS 

(FMEA) 

RATIONALE 

Globalisation, intense competition and rapid technology advancement 

contribute to the increased in customer demand to produce better 

quality products and services. Therefore, Failure Mode and Effect 

Analysis (FMEA) is developed to help organisation to analyse potential 

reliability problem, identify and counter weak points in the early 

conception phase of product and process design. 

FMEA is a systematic approach that identifies potential failure modes in 

a system, product or manufacturing/assembly operation caused either 

by design failure or manufacturing /assembly process deficiencies. 

FMEA helps to identify critical or significant design or process 

characteristics that require special controls to prevent or detect failure 

modes. Since reliability, consistency and predictability play a major 

role in the world of quality, eliminating failure modes will ensure and 

improve the reliability of the products. 

OBJECTIVES 


• Understand the concept, philosophy, objectives and benefits of 

using FMEA 

• Understand the methodology to develop, design and prepare 

FMEA 

• Identify the steps taken in developing and implementing FMEA


CONTENTS 

DAY 1 

• Introduction and foundation of 

FMEA 

• Reliability and failure mode 

analysis 

• FMEA mapping methodology 

DAY 2 

• FMEA application program 

- Design FMEA 

- Process FMEA 

• FMEA risk assessment 

methodology 

• FMEA control plan development 

METHODOLOGY 

DURATION 

2 days 

• Lecture 


• Exercise 

WHO SHOULD 

ATTEND 


• Executive 

• Supervisor

24 



GEMBA BEST PRACTICES FOR 

OPERATIONAL EXCELLENCE 

RATIONALE 

In business, Gemba refers to the place where value is created and 

the general notion is that the best creative improvement ideas will 

come simply from going to the Gemba. The ‘Gemba Kaizen’ is an 

activity that takes management to the front lines to look for waste and 

opportunities to practice which is similar to the “western” concept 

of MBWA (Management by Walking Around) The result: greater 

productivity, quality, and profits achieved with minimal cost, time, and 

effort invested. These indicators represent the transformation towards 

sustaining Operational Excellence for market competitiveness. Masaaki 

Imai in his famous book “Gemba Kaizen” defines “ Gemba means “the 

actual place” and Kaizen means “Continuous improvement activities” 

and to remain competitive, organisations have to continuously improve 

their Operational Excellence. 

OBJECTIVES 

At the end of the program, participants should able to: 

• Contextualise the Gemba Kaizen concepts of quality, process and 

quality improvement strategies, methodologies and basic tools 

• Understand Gemba Kaizen quality improvement process to reduce 

cost, time and improve product quality, service and delivery 

• Develop action plan for continuous performance improvement in 

organisations


CONTENTS 

DAY 1 

• The Necessity and Importance of 

Gemba Kaizen Activities 

• Basic Approaches to Gemba 

Kaizen Activities 

• Case Study of Gemba Kaizen 

Activities 

• Gemba Kaizen Benchmarked 

practice 

• Individual and Group oriented 

Gemba Kaizen 

DAY 2 

• Process of Gemba Kaizen 

• Gemba Kaizen tools (Checklist, 

Standard Operating Procedure, 

ICC/QC Story, Kanban) 

• CASE STUDY: Quality 

improvement strategies and 

methodologies to improve 

business performance - reducing 

cost, cycle time, errors and 

improving internal and external 

customer satisfaction 

• Establishing Gemba Kaizen critical 

measures of process efficiency 

and effectiveness 

• Key challenges and lessons learnt 

in successfully implementing 

Gemba Kaizen quality 

improvement programme. 

• Action planning for continuous 

improvement 

METHODOLOGY 

DURATION 

2 days 

• Lecture 


• Exercise 

WHO SHOULD 

ATTEND 

• Human Resource Personnel 

• Executive 

• Supervisor

26 



ICC FOR FACILITATORS 

RATIONALE 

The roles of ICC facilitator is to facilitate, motivate and provide group 

members with the concepts and implementation of ICC project. The 

facilitator also act as a mediator between management and the group 

to solve any problems pertaining to ICC. This programme highlights 

the importance of roles, knowledge and exposure that a facilitator 

should acquire to execute the activities. 

OBJECTIVES 


• Understand the basic concept, operation and philosophy of ICC 

• Train, facilitate and guide ICC members in carrying out their projects 

• Determine the feasibility of ICC activities in their own organisation


CONTENTS 

DAY 1 

• ICC: Concept and philosophy 

- Structure and operation of 

ICC 

- Facilitators : Roles and 

responsibilities 

- Group Leader : Roles and 


- Circle Member : Roles and 


• Concept of problem solving 

- PDCA Cycle 

DAY 2 

• Introduction to 7 QC tools: 

- Check Sheet 

- Cause and Effect Diagram 

- Pareto Diagram 

- Graphs and Charts 

- Scatter Diagram 

- Histogram 

- Control Chart 

• ICC Project : Format and 

Guidelines 

• ICC Project : Preparation 

• Presentation of ICC Project 

METHODOLOGY 

DURATION 

2 days 

• Lecture 


• Exercise 

WHO SHOULD 

ATTEND 


• Executive 

• Supervisor

28 



ICC UNTUK AHLI KUMPULAN 

RASIONAL 

Dalam pasaran yang kompetitif masa kini, setiap pekerja perlu 

menghasilkan barangan dan perkhidmatan dengan lebih berkualiti. 

Salah satu kaedah yang efektif adalah melalui penglibatan di dalam 

aktiviti kumpulan ‘Innovative and Creative Circle’ (ICC). Aktiviti ini 

menyumbang ke arah usaha penambahbaikan berterusan. 

OBJEKTIF 

Di akhir program ini, para peserta akan dapat: 

• Memahami konsep dan falsafah ICC 

• Memahami teknik penyelesaian masalah 

• Mengaplikasikan teknik dan alat-alat ICC


KANDUNGAN 

HARI 1 

• Pengenalan konsep dan falsafah 

ICC 

• Struktur organisasi ICC 

- Peranan dan tanggungjawab 

ahli kumpulan 

• Proses Penyelesaian Masalah 

- Kitaran PDCA 

• Pengenalan Alat-Alat ICC 

- Senarai Semak 

- Gambarajah Sebab dan 

Akibat 

HARI 2 

• Sambungan alat-alat ICC 

- Gambarajah Pareto 

- Carta 

• Perbincangan kumpulan dan 

latihan 

• Persembahan kumpulan 

METODOLOGI 

JANGKAMASA 

2 hari 

• Syarahan 


• Latihan 

SIAPA YANG 

PATUT HADIR 


• Penyelia 

• Operator

30 



ICC UNTUK KETUA KUMPULAN 

RASIONAL 

Memahami konsep, teknik-teknik penyelesaian masalah dan kemahiran 

membuat persembahan adalah penting bagi setiap kumpulan dalam 

melaksanakan projek ICC. Pengetahuan ini harus dimiliki oleh setiap 

Ketua Kumpulan untuk memimpin kumpulannya dan memberi tunjuk 

ajar serta nasihat kepada ahli-ahlinya. 

OBJEKTIF 

Di akhir kursus, para peserta akan dapat: 

• Memperolehi kemahiran untuk mengetuai kumpulan-kumpulan 

dalam menjalankan aktiviti ICC 

• Pendedahan mengenai teknik dan alat-alat ICC untuk penyelesaian 

masalah


KANDUNGAN 

HARI 1 

• Pengenalan konsep dan falsafah 

ICC 

• Struktur organisasi ICC 

- Peranan dan tanggungjawab 

ketua kumpulan 

• Proses Penyelesaian Masalah 

- Kitaran PDCA 

• Pengenalan alat-alat ICC 

- Senarai Semak 

- Gambarajah Sebab dan 

Akibat 

HARI 2 

• Sambungan alat-alat ICC 

- Gambarajah Pareto 

- Carta 

• Perbincangan kumpulan dan 

latihan 

• Persembahan kumpulan 

METODOLOGI 

JANGKAMASA 

2 hari 

• Syarahan 


• Latihan 

SIAPA YANG 

PATUT HADIR 


• Penyelia

32 



INNOVATION TOOLS FOR 

SERVICE SECTOR 

RATIONALE 

Understanding service innovation tools and techniques are vital 

to develop effective innovation activities. This will help to solve 

the problems and improve the systems to achieve organisation’s 

objectives. This course will point out the methods and tools that can 

be used to identify and solve problems and eventually to move ahead 

with innovation activities for the organisation. 

OBJECTIVES 


• Understand the service innovation tools 

• Understand the PDCA concept and applying it to various innovation 

techniques 

• Gain the expertise in applying service innovation tools in developing 

solutions and innovations


CONTENTS 

DAY 1 

• Concept and definition of service 

Innovation 

• Approaches to Business 

Enhancement 

• PDCA cycle, Six Sigma, Innovation 

flowcharts 

• Introduction to Inno-Tools 

• Affinity diagram 

• Tree diagram 

DAY 2 

• The Interrelationship Diagram 

• Matrix Diagram 

• Activity Network Diagram 

• Process Decision Program Chart 

• Quality Function Deployment 

• Failure Mode and Effect Analysis 

• Case Study: The Application of 

Service Innovation 

METHODOLOGY 

DURATION 

2 days 

• Lecture 


• Exercise 

WHO SHOULD 

ATTEND 


• Executive 

• Supervisor

34 



INTERACTIVE PRODUCTIVITY-LINKED 

WAGED SYSTEM (I - PLWS) 

RATIONALE 

Firms need to ensure that they continuously improve productivity to 

enhance their competitive edge. The gains from higher productivity will 

enable firms to rationalise cost and sustain labour cost competitiveness 

which is crucial in an ever changing economic environment. To ensure 

that firms remain cost competitive, the issue of linking wages to 

productivity should be given emphasis. Any increase in wages should 

be supported by growth in productivity to avoid high cost of production 

or service provided. MPC has developed an interactive approach 

to PLWS through the i-PLWS programme. This hands-on system will 

enable firms to simulate their own PLWS Models for implementation at 

all levels of the firm. 

OBJECTIVES 


• Assist firms in the implementation process of PLWS 

• Analyse case examples which can be adapted and adopted at the 

firm level 

• Enable companies simulate their own PLWS models through the 

i-PLWS programme


CONTENTS 

DAY 1 

• Enhancing productivity and 

competitiveness of the firm level 

• Policy issues relating to PLWS 

• Development of PLWS models 

• Case examples and experiences 

• S.M.A.R.T principle 

• Implementation process 

• Benefits of PLWS 

• Discussion session 

DAY 2 

• Overview of the i-PLWS process 

• The interactive steps of PLWS 

• Simulation of the models and examples 

• Practical exercise on the i-PLWS 

• Discussion session 

METHODOLOGY 

DURATION 

2 days 

• Lecture 


• Exercise 

WHO SHOULD 

ATTEND 


• Executive 

• Supervisor

36 



JUDGING ICC PRESENTATION 

EFFECTIVELY 

RATIONALE 

Innovative and Creative Circle (ICC) activities apply various models and 

methodologies. Thus, many approaches were used during the circles’ 

presentation. To assess the presentation effectively and objectively, the 

assessor is required to possess the skills to evaluate the presentation. 

OBJECTIVES 


• Understand the presentation flow 

• Familiarise with the ICC document 

• Differentiate the relationship between the activities and the 

weighted judging criteria 

• Evaluate the presentation effectively and objectively


CONTENTS 

DAY 1 

• Types of ICC presentation 

• The problem solving process 

DAY 2 

• Understanding the judging criteria • Judging ICC presentation - 

exercise 

METHODOLOGY 

DURATION 

2 days 

• Lecture 


• Exercise 

WHO SHOULD 

ATTEND 


• Executive 

• Supervisor 

• Operator

38 


PIP 115: LEAN PRODUCTION SYSTEM : 

THE TOYOTA WAY 

RATIONALE 

Lean principles build the foundation of production systems. Therefore, 

companies that want to successfully increase their competitiveness 

rely on them. The consistent customer-orientation and focus along the 

whole value stream is the basis for all analyses, methods and tools that 

are adopted in Lean Production. 

OBJECTIVES 

The main objectives of the Toyota Production Systems (TPS) are to 

design out overburden (muri) and inconsistency (mura), and to eliminate 

waste (muda). The most significant effects on process value delivery 

are achieved by designing a process capable of delivering the required 

results smoothly; by designing out “mura” (inconsistency). It is also 

crucial to ensure that the process is as flexible as necessary without 

stress or “muri” (overburden) since this generates “muda” (waste). 

Finally the tactical improvements of waste reduction or the elimination 

of “muda” are very valuable.


CONTENTS 

DAY 1 

• What is Lean? 

• Continuous Flow & Cells 

• Pull Systems 

• Levelling Production Schedules 

(Heijunka) 

• How do we get started on Flow? 

DAY 2 

• Built in Quality (Jidoka) 

• Stable and Standardized process 

• Visual Management (Meiruka) & 

Problem Solving 

• Seven (7) Waste (Muda) 

• Implementing TPS 

METHODOLOGY 

DURATION 

2 days 

• Lecture 


• Exercise 

WHO SHOULD 

ATTEND 


• Executive 

• Supervisor

40 



LEAN SUPPLY CHAIN MANAGEMENT FOR 

MANAGERS (LEAN SCM) 

RATIONALE 

In an organisation, Supply Chain encompass all aspects of the systems 

such as Initiation, Go To Market, Initiation and Delivery. Traditionally 

companies only see SCM in view of the Delivery portion aspect. As a 

matter of fact SCM encompass a total integration of all four components 

of the system. Integration of a seamless full working systems is 

undoubtedly expensive but many companies have implemented lean 

SCM and enjoyed advantages in terms of capability to become a 

market leader. 

Taking the capabilities of smaller and medium size companies, 

the basic initiative that they should embark on is the seamless and 

efficient process of the delivery component consisting of Production, 

Purchasing, Logistics, Expediting and Warehousing. To accomplish this 

companies must cut all the “Fat” and waste from the delivery system 

to ensure seamless and effective operation. 

Companies adopt various degrees of lean from as simple as the 

QE concept of the full suite of Lean encompassing the Pull Systems 

“Kanban”. The challenge for organisation is to first understand the 

concepts and workings of LEAN operation. Upon the understanding 

organisation need to articulate the strategy to implement the a LEAN 

organisation. Change Management is also critical in the sense that the 

organisation must also be able to encourage the resources to embrace 

LEAN. Changes in cultural and performance management will also be 

part of the experience of the new organisation 

OBJECTIVES 


• Understand LEAN tools 

• Start to adopt the LEAN tools 

• Apply the LEAN tools into their organisation


CONTENTS 

DAY 1 

• Theory of LEAN, Implementation of LEAN, LEAN Organisation and 

Companies, Best Practices of LEAN, Challenges in Implementing LEAN, 

Malaysia Companies application of LEAN, LEAN Application in various 

Industries 

• LEAN Application Tools 

DAY 2 

• LEAN Application Tools 

• Assignments, LEAN Game, Discussion Workshop, Video Presentation, 

Relationships with Basic Kaizen Tools & 7 QC Tools, Quality Framework, 

Assignment Presentation 

METHODOLOGY 

DURATION 

2 days 

• Lecture 

• Presentation 

• Exercise 

WHO SHOULD 

ATTEND 


• Manager 


• Senior Manager 

• Executive 

• Administrator

42 



MANAGING FOR RESULT: USING KPI TO 

ACHIEVE BREAKTHROUGH PERFORMANCE 

RATIONALE 

Key Performance Indicators (KPIs) provide managers with the 

instrumentation to navigate future success. Organisations need 

a comprehensive set of performance measures that provides the 

framework for a strategic measurement and management system. This 

programme focuses on how a profound new management philosophy 

can have a powerful impact in future performance of the public and 

private organisations. 

OBJECTIVES 


• Develop critical KPIs to evaluate business objectives, strategy and 

performance for short and long term 

• Help companies to enhance competitive advantage, growth and 

profitability by blending financial and non-financial measurement 

• Provides management with the visibility to achieve strategic 

management system


CONTENTS 

DAY 1 

• Balanced Scorecard concept 

• Process preparation and Strategy mapping 

• Strategy Mapping exercise 

DAY 2 

• Identify measures 

• Identify targets and Initiatives 

• Hands on exercise on developing 

strategic measures. 

• Becoming a strategy focused 

organisation 

• “What to do when I return to the 

office?” 

METHODOLOGY 

DURATION 

2 days 

• Lecture 


• Exercise 

WHO SHOULD 

ATTEND 


• Executive 

• Supervisor

44 



PENGUKURAN PRODUKTIVITI SYARIKAT 

DENGAN COMPASS 

RASIONAL 

Apa yang boleh diukur, maka ia boleh dikendalikan dan diuruskan. 

Ungkapan ini berkaitan dengan kepentingan pengukuran produktiviti 

dalam senario perniagaan kini. Disebabkan cabaran global dan 

krisis kewangan, industri Malaysia perlu mengukur produktiviti dan 

mengimplementasikan inisiatif produktiviti untuk meningkatkan prestasi 

dan daya saing syarikat dan organisasi masing-masing. Pengukuran 

yang salah atau tidak tepat serta sistem pengukuran yang tidak betul 

dapat menghasilkan kesan yang negatif terhadap kecekapan syarikat, 

keberkesanan dan prestasi jangka panjang syarikat dan seterusnya 

mempengaruhi perancangan syarikat. 

OBJEKTIF 

Pada akhir program, peserta harus dapat: 

• Mempelajari konsep penciptaan nilai (value-creation) dan 

menganalisis produktiviti 

• Menganalisis & menafsirkan produktiviti melalui laporan kewangan 

syarikat


KANDUNGAN 

HARI 1 

• Pengenalan kepada Produktiviti 

• Konsep Produktiviti 

• Mengukur Produktiviti melalui 

Nilai Tambah (Added Value) 

• Memahami Maksud Added Value 

(AV), Bought in Material and 

Services (BIMS), Non Operating 

Expenses (NOE) and Non 

Operating Income (NOI) – Latihan 

• Analisis Produktiviti 

Nisbah Produktiviti 

Analisis Hubungkait Produktiviti 

(productivity linkages analysis) 

HARI 2 

• Mengukur Produktiviti menggunakan Perisian Company Manual for 

Productivity Assessment (COMPASS) 

• Analisis Kajian Kes 

• Latihan Amali menggunakan Perisian COMPASS 

METODOLOGI 

JANGKAMASA 

2 hari 

• Syarahan 


• Latihan 

SIAPA YANG 

PATUT HADIR 

• Pengurusan Atasan 

• Eksekutif 

• Penyelia

46 



PENINGKATAN DAYA SAING MELALUI 

PEMBANGUNAN LAMAN WEB 

RASIONAL 

Laman web sangat penting pada masa kini terutama kepada sektor 

perniagaan. Ia dapat memperkenalkan syarikat dan berfungsi sebagai 

suatu bentuk pengiklanan secara global. Laman web bukan sahaja untuk 

tujuan perniagaan, tetapi ia juga dapat memperkenalkan sesebuah 

syarikat, pertubuhan, kelab, organisasi, sekolah dan sebagainya. 

OBJEKTIF 


• Mengetahui kepentingan Laman Web 

• Membina laman web sendiri 

• Meletakkan laman web anda sendiri di Internet 

• Merekabentuk program pemasaran SMS sendiri 

• Menguruskan sendiri pemasaran secara global di portal 

perniagaan (iBeli.com)


KANDUNGAN 

HARI 1 

• Pengenalan kepada laman Web 

• Pemilihan dan pengurusan produk 

• Pengenalan kepada ‘Domain & 

Hosting’ 

• Pemilihan dan pendaftaran nama 

domain 

• Pemahaman konsep ‘Search 

Engine Optimization 

• Bagaimana menggunakan 

‘Keyword Research?’ 

• Kenali pesaing anda 

• Penyusunan struktur laman Web 

• Penyediaan Informasi produk 

HARI 2 

• Pengenalan kepada pakej web 

• Pengenalan kepada laman web 

DIY 

• Pembentukan laman web 

• Pengenalan kepada ‘Store Online’ 

• Pembukaan kedai Internet 

• Pembinaan T&C kedai 

• Teknik pemasaran & promosi 

melalui Internet 

METODOLOGI 

JANGKAMASA 

2 hari 

• Syarahan 


• Latihan 

SIAPA YANG 

PATUT HADIR 

• Pengurusan Atasan 

• Eksekutif 

• Penyelia

48 



PRACTICAL LEAN MANAGEMENT 

RATIONALE 

A lean transformation can enable operations to drive the overall 

business strategy, through the creation of many tangible business 

benefits. Quality may increase through improved process yields and 

reduce scrap and rectification costs. Cost improves through reduced 

conversion costs, improved cash flow, and higher return on assets. 

Delivery can improve through shortened production lead times which 

more flexible operations that can respond quickly to changes in 

customer demand. 

OBJECTIVES 


• gain practical knowledge and hands-on experience in waste 

elimination and process streamlining for business benefits 

• engage with others in value stream mapping and plan kaizen using 

the Lean thinking, tools and cencepts at their work places.


CONTENTS 

DAY 1 

• Lean Overview 

• Lean Methodology 

• Lean Metrics 

• Lean Tool and Concepts 

DAY 2 

• Comparison with Related Methodologies 

• Enterprises View 

METHODOLOGY 

DURATION 

2 days 

• Lecture 


WHO SHOULD 

ATTEND 

• Manager

50 



PROJECT MANAGEMENT 

RATIONALE 

This course is designed for executives in technical and non technical 

work areas, who need to acquire working knowledge and skill planning, 

monitoring tracking, measuring the implementation of projects. Their 

participation through an action learning methodology will facilitate 

and expedite the transfer of such competency to workplace. 

OBJECTIVES 


• Have comprehensive understanding of the various processes of 

project management 

• Have working set of project management tools and techniques for 

monitoring project progress – appreciate the use of MS Project 

planning, scheduling and tracking project progress


CONTENTS 

DAY 1 

• Project in Contemporary Organisation 

• Project Selection 

• Project Organisation 

DAY 2 

• The Project Manager 

• Professional Responsibilities 

METHODOLOGY 

DURATION 

2 days 

• Lecture 


WHO SHOULD 

ATTEND 

• Manager 

• Project Leader 

• Team Leader

52 



QUALITY ENVIRONMENT MANAGEMENT 

SYSTEM - 5S PRACTICES 

RATIONALE 

Quality Environment (QE) practice is a concept which can be applied 

in the workplace by workers. It creates a more conducive, clean and 

tidy workplace. If all workers treat Quality Environment (QE) practice 

as a daily activity, work definitely become faster and easier. A major 

attraction of 5S is that it does not require capital investment. The 

heart of the concept is the belief that positive change occurs through 

investing in people “with every pair of hands comes a free brain”. 

Therefore, implementation, though not cost-free, can be a minimal 

cost investment. This makes Quality Environment (QE) practice 

accessible and achievable for all types of organisations. Through 

the implementation and practices of Quality Environment (QE) 

practice everyone is able to contribute towards increasing company’s 

productivity and quality. A successful Quality Environment (QE) 

practice, programme will contribute to a change in culture, processes 

and work practice. 

OBJECTIVES 


• Understand the importance of Quality Environment (QE) practice 

concept 

• Develop teamwork spirit among workers in order to achieve 

company’s goals 

• Understand the ideas to implement Quality Environment (QE) 

practice at workplace


CONTENTS 

DAY 1 

• The importance of productivity 

and quality 

• Understanding the Concept of 

Quality Environment (QE) practice 

• Benefits of Quality Environment 

(QE) practice 

• Quality Environment (QE)practice 

Excellence Location (Slides) 

• Key to Quality Environment 

(QE) practice for successful 

improvement 

DAY 2 

• Step by Step Implementation of 

Quality Environment (QE) Practice 

Programme 

- Step 1 and 2 : Preparation 

and Official Announcement 

- Step 3 and 4 : Big Cleaning 

and Initial Seiri 

- Step 5 : Daily Seiri, Seiton 

and Seiso 

- Step 6 : Periodic Quality 

Environment (QE) practice 

Audit 

• Recognition and Appreciation 

• Maintaining/Sustaining Quality 

Environment (QE) practice 

METHODOLOGY 

• Lecture 


• Exercise 

WHO SHOULD 

ATTEND 


• Executive 


DURATION 

2 days

54 



QUALITY ENVIRONMENT INTERNAL AUDIT 

RATIONALE 

In sustaining Quality Environment Practice as work culture, organisation 

requires practical initiation to move its employees. In addition to 

promotion and training, audit activity is vital in measuring Quality 

Environment Practice progress at all times. Correction and improvement 

can be done after internal audit has been completed. This method will 

assist Quality Environment Practice to be implemented at all times. 

OBJECTIVES 


• Understand the importance of Quality Environment internal audit 

• Be exposed to the method of conducting internal audit 

• Gain knowledge on important aspects of Quality Environment 

documentation and practices 

• Instil confidence as an auditor


CONTENTS 

DAY 1 

• Quality Environment Practice 

basic audit 


auditing criteria 

• Evaluation aspects 


audit activity plan 

• Evaluation method 

• Management of audit result 

• Recognition/encouragement 

scheme 


improvement records 

• Quality Environment improvement 

impact indicators 

• Kaizen suggestions 

• Quality Environment excellent 

group 

DAY 2 

• Workplace practical audit 

• Quality Environment Practice and 

audit documentation 

METHODOLOGY 

DURATION 

2 days 

• Lecture 


WHO SHOULD 

ATTEND 

• Manager 

• Project Leader 

• Team Leader

56 



RISK MANAGEMENT 

RATIONALE 

Risk Management is the process of figuring out the risks in a certain 

situation, and hence reducing the possibility of its occurrence. In some 

cases, the amount of risk that is acceptable is nil, whereas sometimes 

it can be higher. These risks could be due to natural causes such as 

accident or even deliberate attacks. In the corporate worlds, risk 

management is an organized activity that reduces uncertainty in the 

business. However, there are procedures that must be followed by 

people who are responsible for this risk management task in order to 

reduce the risk as much as possible. 

When managing risks, the most common process is to first take care 

of the risks with the greatest loss and the greatest probability of 

happening. After this, the risks with lower probability and lower loss 

are handled. However, it can be difficult to determine these costs and 

probability, so the chances of mismanagement in this fields usually 

remain high. It is also very difficult to figure out how much resources 

must be allocated into risk management. On one side, this has the 

potential to save money and/ or lives should the risk become a reality, 

but on the other hand it seems that the money spent on this can 

be spent activities that can help in earning money for the company 

or government. Therefore, there is an opportunity cost to risk 

management, and it is important to figure out how much expenses it 

requires. 

OBJECTIVES 

At the end of this programme, participants should be able to: 

• Identify and manage (take preventive action) the uncertainties 

• Integrate concerns for risk into an organisation’s daily decision 

making and implementation process 

• Recognise resource allocation implications 

• Understand the opportunity cost or trade-offs with any decision


CONTENTS 

DAY 1 

• Introduction to Risk Management 

• Business Management 

• Relationship between Programme and Project Risk 

DAY 2 

• Key Risk Management Learning 

• Group Activities / Presentation 

METHODOLOGY 

DURATION 

2 days 

• Lecture 

• Presentation 

• Exercise 

WHO SHOULD 

ATTEND 


• Executive 

• Supervisor

58 



SISTEM PENGURUSAN PERSEKITARAN 

BERKUALITI - AMALAN 5S 

RASIONAL 

Amalan Persekitaran Berkualiti adalah satu konsep untuk mewujudkan 

persekitaran berkualiti secara sistematik dan praktikal. Melalui amalan 

ini tempat kerja menjadi lebih teratur dan selesa sepanjang masa. Oleh 

itu, kerja akan menjadi lebih produktif, cekap serta menjimatkan kos. 

Amalan Persekitaran Berkualiti Yang Efektif dapat melatih pekerja agar 

lebih bertanggungjawab dan berbudaya kualiti bagi menghasilkan 

tahap kecekapan proses yang tinggi ke arah meningkatkan produktiviti 

dan kualiti organisasi. Amalan Persekitaran Berkualiti dapat menjadikan 

tempat kerja lebih efisien dan produktif ke arah kecemerlangan 

organisasi. 

OBJEKTIF 


• Memahami kepentingan dan konsep Amalan Persekitaran Berkualiti 

Yang Efektif 

• Mengetahui faedah Amalan Persekitaran Berkualiti ke arah 

peningkatan produktiviti dan kualiti 

• Memahami kaedah melaksanakan Amalan Persekitaran Berkualiti 

secara berkesan dan hubungkait dengan Petunjuk Prestasi Utama 

(KPI) 

• Memahami tentang persediaan untuk persijilan Amalan Persekitaran 

Berkualiti


KANDUNGAN 

HARI 1 

• Amalan Persekitaran Berkualiti 

Yang Efektif 

• Aktiviti Amalan Persekitaran 

Berkualiti meningkatkan 

produktiviti dan kualiti 

• Kaizen dan inovasi dalam Amalan 


• Memahami falsafah dan kekuatan 

Amalan Persekitaran Berkualiti 

Yang Efektif 

• Lokasi Amalan Persekitaran 

Berkualiti 

- Contoh terbaik 

• Perkongsian pengalaman dengan 

Organisasi 

HARI 2 

• Langkah-Langkah Pelaksanaan 

Amalan Persekitaran Berkualiti 

secara sistematik 

• Pengukuran KPI dalam Amalan 


• Strategi pengekalan Amalan 


• Persiapan untuk Persijilan 

METODOLOGI 

JANGKAMASA 

2 hari 

• Syarahan 


• Latihan 

SIAPA YANG 

PATUT HADIR 

• Pengurusan atasan 


• Penyelia

60 



SIX SIGMA IMPROVEMENT 

METHODOLOGY AND TOOLS 

RATIONALE 

Six Sigma has become a popular quality performance tool in many 

organisations to drive out variability, reduce waste and rework. It is used 

to improve business profitability, eliminate cost of poor quality and 

improve organisations effectiveness and efficiency to exceed customer’s 

expectations. This business improvement strategy is applicable to any 

process in any business towards increasing productivity, efficiency and 

profitability. 

OBJECTIVES 


• Understand the fundamentals and concept of Six Sigma 

• Enhance knowledge and understanding on the importance of Six 

Sigma in reducing cost of quality, improving productivity, efficiency 

and quality of products and services 

• Apply the basic diagnostic tools in Six Sigma projects


CONTENTS 

DAY 1 

• Introduction to Six Sigma 

• Understanding process and 

variations 

• The structure of Six Sigma: 

- Champion 

- Master Black Belt 

- Black Belt 

• Six Sigma framework 

• Six Sigma Methodology 

• Define 

- Identifying business 

opportunity 

- Understanding VOC, VOB, 

CTP and CPQ 

- Team charter 

- SIPOC Diagram 

DAY 2 

• Measure 

- Measure Current 

Performance 

- Determine What to Measure 

- Data Collection Plan 

• Analyse 

- Data analysis 

- Sources of variations 

- Identifying roof causes 

- Introduction to MINITAB 

Application 

- Using MINITAB to analyse 

- Process Performance 

- Quality Function Deployment 

- Design of Experiment 

METHODOLOGY 

DURATION 

2 days 

• Lecture 


• Exercise 

WHO SHOULD 

ATTEND 


• Executive 

• Supervisor

62 



STATISTICAL PROCESS CONTROL 

RATIONALE 

The Statistical Process Control (SPC) is a methodology for monitoring 

quality of conformance and eliminating assignable causes of variation 

in a process. The use of SPC will determine process control to maintain 

adequate level of productivity and quality desired. SPC provides the 

maintenance and enhancement of quality of products and services. 

An effective quality control programme will provide effective quality 

strategy to enhance organisation’s profitability. This will ensure 

customers received the best products and services. 

OBJECTIVES 


• Understand the importance of SPC in their processes 

• Apply the techniques and methodology to improve operation and 

production


CONTENTS 

DAY 1 

• Introduction to quality 

• Process control 

• Basic understanding of statistics : 

- Process centering 

- Process distribution 

- Frequency distribution 

DAY 2 

• Statistical Tools for Quality 

Improvement 

• Control Charts: 

- Control chart for Variable 

- Control Chart for Distribution 

• Process Capability 

• Capability Indices 

METHODOLOGY 

DURATION 

2 days 

• Lecture 


• Exercise 

WHO SHOULD 

ATTEND 


• Executive 

• Supervisor

64 



STRATEGI PEMASARAN 

RASIONAL 

Jualan merupakan faktor penentu keupayaan sesebuah organisasi 

untuk bertahan dalam perniagaan. Prestasi Jualan sepatutnya sentiasa 

meningkat dari semasa ke semasa. Sekiranya ini tidak berlaku, 

sesebuah perniagaan itu dianggap sudah tidak mempunyai daya saing 

untuk terus kekal dalam dunia perniagaan. Kursus ini akan menekankan 

kepada kaedah atau cara-cara bagaimana sesebuah perniagaan itu 

boleh meningkatkan prestasi jualan mereka. Kursus ini juga menyentuh 

tentang bagaimana ICT boleh dieksplotasikan sebagai satu media 

utama untuk menjalankan aktiviti perniagaan dan jualan terutama dari 

segi mencapai maklumat dan menghubungkan perniagaan dengan 

pelanggan. 

OBJEKTIF 


• Memahami kepentingan peningkatan jumlah pelanggan bagi 

menentukan prestasi perniagaan 

• Mengetahui strategi yang perlu dilakukan bagi meningkatkan 

bilangan pelanggan 

• Memahami kaedah-kaedah jualan yang berkesan untuk 

meningkatkan prestasi jualan 

• Mengetahui kepentingan perkhidmatan selepas jualan bagi 

meningkatkan prestasi jualan


KANDUNGAN 

HARI 1 

• Mengenali pelanggan dan 

keperluannya 

• Aktiviti jualan dan kaitan dengan 

pelanggan baru 

• Strategi meningkatkan bilangan 

pelanggan baru 

• Kos kehilangan pelanggan 

HARI 2 

• Kaedah meningkatkan prestasi 

jualan 

• Mengukur prestasi jualan 

• Mengukur produktiviti pekerja 

jualan 

• Perkhidmatan selepas jualan 

METODOLOGI 

JANGKAMASA 

2 hari 

• Syarahan 


• Latihan 

SIAPA YANG 

PATUT HADIR 

• Pengusaha 

• Eksekutif Pemasaran, 

• Eksekutif Jualan 

• Mereka yang terlibat secara langsung dan tidak langsung dengan 

pelanggan dalam tugas harian masing-masing

66 



STRENGTHENING LEAN MANUFACTURING 

THROUGH KAIZEN PRACTICES 

RATIONALE 

The emerging globalisation of the world economy has forced enterprise 

to tone up to the dynamic strategy to enhance their competitiveness. 

Therefore, one of the strategies which has become important is Lean 

Manufacturing. It is a management philosophy focusing on reduction 

of the 7 wastes (Over-Production, Waiting Time, Transportation, Over- 

Processing, Inventory, Motion and Scrap) in manufactured products. By 

eliminating waste, quality is improved, production time and cost is 

reduced. The lean production was inspired by the Kaizen-the Japanese 

strategy of continuous improvement. 

The programme will serve as a good introduction to the underlying 

principles of lean manufacturing and various practices associated with 

it. 

OBJECTIVES 


• Upgrade knowledge and in still the values required to adopt Lean 

Manufacturing through Gemba Kaizen 

• Understand systematic techniques and approaches to implement 

and sustain Lean Manufacturing work culture through Kaizen 

activities 

• Experience sharing on Lean Manufacturing activities in other 

companies 

• Develop Lean Manufacturing action plan


CONTENTS 

DAY 1 

• Introduction of concepts, 

principles and philosophy 

• Lean game and exercise 

• Learning from the game, 

and tools needed for lean 

implementation 

• 7 waste reduction 

DAY 2 

• Value Stream Mapping (VSM) 

• Strengthening process flow, layout 

and Kanban System 

• Single Minute Exchange of Die 

(SMED) 

• Lean implementation 

• Preparing lean manufacturing 

action plan 

• Focus improvement - Kobetsu 

Kaizen (KK) 

- KK concept and application 

- KK action plan 

METHODOLOGY 

DURATION 

2 days 

• Lecture 


• Exercise 

WHO SHOULD 

ATTEND 


• Executive 

• Supervisor

68 



TQM FOR ORGANISATIONAL EXCELLENCE 

RATIONALE 

Total Quality Management (TQM) is fundamental to ensure continuous 

and sustainable success of any organisation. It is a proven systematic 

approach to the planning and management of improvement activities. 

TQM is aimed at ensuring that contribution from each activity is geared 

toward achieving the organisational objectives. 

The course will be focusing on the principles, implementation and 

critical success factors in deploying TQM. The techniques and tools on 

managerial and practical perspectives will also be discussed. 

OBJECTIVES 


• Appreciate the concept and aware of the philosophy, objectives and 

benefits of Total Quality Management 

• Understand the roles of various tools and techniques available in 

pursuing TQM journey 

• Understand the requirements and foundation needed before 

drawing-up action plan for TQM


CONTENTS 

DAY 1 

• Introduction to TQM and its 

benefits 

- The emergence of business 

threats 

- The acceptance of TQM 

Concept 

• Introduction to quality theory 

• Evolution of quality management 

and awards 

• TQM guru’s and their approaches 

• TQM underlying concept: 

- Customer focus 

- Continuous improvement 

- Employee involvement 

DAY 2 

• Top Management leadership: 

- Discussion and exercises 

• Management by Fact 

• Supplier partnership 

• Business results 

• Managing change towards 

excellence 

METHODOLOGY 

DURATION 

2 days 

• Lecture 


• Exercise 

WHO SHOULD 

ATTEND 


• Executive 

• Supervisor

70 



VISUAL CONTROL MANAGEMENT 

RATIONALE 

Visual Control are means, devices, or mechanisms that are designed 

to manage or control the operations (processes) so as to meet the 

following purposes: 

• Make the problems, abnormalities, or deviation from standards 

visible to everyone and thus corrective action can be taken 

immediately, 

• Display the operating or progress status in an easy to see format 

• Provide instruction 

• Convey information 

• Provide immediate feedback to people 

Therefore it is the principle of increasing efficiency and effectiveness 

simply by deliberately making things visible. When things are visible, 

they are kept in conscious mind. It also serves to ensure that everyone 

has a common viewpoint of what is being displayed. Visual Control (VC) 

is known in several other terms, visibility management, management 

by visibility, and management by sight. 

OBJECTIVES 


• Increase the efficiency and effectiveness of a process by making the 

steps in that process more visible. 

• Understand that the theory behind visual control is that if something 

is clearly visible or in plain sight, it is easy to remember and keep at 

the forefront of the mind .


CONTENTS 

DAY 1 

• Visual Control - Introduction 

• Common Visual Control 

Applications 

• Importance and types of Visual 

Control 

• Benefits of Visual Control 

Applications 

DAY 2 

• Visual Control Implementation 

• Group Discussion and Exercise 

METHODOLOGY 

DURATION 

2 days 

• Lecture 

• Assignment 

WHO SHOULD 

ATTEND 


• Executive 

• Supervisor

PIP - Productivity Improvement Programmes Program ... - MPC

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