PIP - Productivity Improvement Programmes Program ... - MPC
PIP - Productivity Improvement Programmes Program ... - MPC
PIP - Productivity Improvement Programmes Program ... - MPC
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32<br />
PRODUCTIVITY & INNOVATION ENHANCEMENT PROGRAMMES 2012<br />
<strong>PIP</strong> 112:<br />
INNOVATION TOOLS FOR<br />
SERVICE SECTOR<br />
RATIONALE<br />
Understanding service innovation tools and techniques are vital<br />
to develop effective innovation activities. This will help to solve<br />
the problems and improve the systems to achieve organisation’s<br />
objectives. This course will point out the methods and tools that can<br />
be used to identify and solve problems and eventually to move ahead<br />
with innovation activities for the organisation.<br />
OBJECTIVES<br />
At the end of the programme, the participants should be able to:<br />
• Understand the service innovation tools<br />
• Understand the PDCA concept and applying it to various innovation<br />
techniques<br />
• Gain the expertise in applying service innovation tools in developing<br />
solutions and innovations
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