PIP - Productivity Improvement Programmes Program ... - MPC
PIP - Productivity Improvement Programmes Program ... - MPC
PIP - Productivity Improvement Programmes Program ... - MPC
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PROGRAM PENINGKATAN PRODUKTIVITI & INOVASI 2012 69<br />
CONTENTS<br />
DAY 1<br />
• Introduction to TQM and its<br />
benefits<br />
- The emergence of business<br />
threats<br />
- The acceptance of TQM<br />
Concept<br />
• Introduction to quality theory<br />
• Evolution of quality management<br />
and awards<br />
• TQM guru’s and their approaches<br />
• TQM underlying concept:<br />
- Customer focus<br />
- Continuous improvement<br />
- Employee involvement<br />
DAY 2<br />
• Top Management leadership:<br />
- Discussion and exercises<br />
• Management by Fact<br />
• Supplier partnership<br />
• Business results<br />
• Managing change towards<br />
excellence<br />
METHODOLOGY<br />
DURATION<br />
2 days<br />
• Lecture<br />
• Group Work<br />
• Exercise<br />
WHO SHOULD<br />
ATTEND<br />
• Top management<br />
• Executive<br />
• Supervisor
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