PIP - Productivity Improvement Programmes Program ... - MPC
PIP - Productivity Improvement Programmes Program ... - MPC
PIP - Productivity Improvement Programmes Program ... - MPC
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PROGRAM PENINGKATAN PRODUKTIVITI & INOVASI 2012 33<br />
CONTENTS<br />
DAY 1<br />
• Concept and definition of service<br />
Innovation<br />
• Approaches to Business<br />
Enhancement<br />
• PDCA cycle, Six Sigma, Innovation<br />
flowcharts<br />
• Introduction to Inno-Tools<br />
• Affinity diagram<br />
• Tree diagram<br />
DAY 2<br />
• The Interrelationship Diagram<br />
• Matrix Diagram<br />
• Activity Network Diagram<br />
• Process Decision <strong>Program</strong> Chart<br />
• Quality Function Deployment<br />
• Failure Mode and Effect Analysis<br />
• Case Study: The Application of<br />
Service Innovation<br />
METHODOLOGY<br />
DURATION<br />
2 days<br />
• Lecture<br />
• Group Work<br />
• Exercise<br />
WHO SHOULD<br />
ATTEND<br />
• Top management<br />
• Executive<br />
• Supervisor
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