PIP - Productivity Improvement Programmes Program ... - MPC
PIP - Productivity Improvement Programmes Program ... - MPC
PIP - Productivity Improvement Programmes Program ... - MPC
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68<br />
PRODUCTIVITY & INNOVATION ENHANCEMENT PROGRAMMES 2012<br />
<strong>PIP</strong> 130:<br />
TQM FOR ORGANISATIONAL EXCELLENCE<br />
RATIONALE<br />
Total Quality Management (TQM) is fundamental to ensure continuous<br />
and sustainable success of any organisation. It is a proven systematic<br />
approach to the planning and management of improvement activities.<br />
TQM is aimed at ensuring that contribution from each activity is geared<br />
toward achieving the organisational objectives.<br />
The course will be focusing on the principles, implementation and<br />
critical success factors in deploying TQM. The techniques and tools on<br />
managerial and practical perspectives will also be discussed.<br />
OBJECTIVES<br />
At the end of the programme, participants should be able to:<br />
• Appreciate the concept and aware of the philosophy, objectives and<br />
benefits of Total Quality Management<br />
• Understand the roles of various tools and techniques available in<br />
pursuing TQM journey<br />
• Understand the requirements and foundation needed before<br />
drawing-up action plan for TQM
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