ANNUAL REPORT 2010 / 2011 - MINDS

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MILESTONES AND ACHIEVEMENTS Talent Management The following MINDS’ Talent Management Framework and Manual was developed and implemented: i. Recruitment and Selection The policies were updated to ensure: 1. Candidates with the passion to work in a social service sector are identified 2. Continuity of services through various strategies of recruitment 3. Corporate governance guidelines and internal controls are in place and proper accountability for manpower budgets ii. Orientation Two orientation sessions were organised instead of one. The orientation programme encompasses: 1. Formal Orientation - MINDS’ Strategic directions, challenges, the differences between working in the Social Service Sector vs the Commercial Sector, HR policies and processes are communicated. 2. Centre based orientation where Job Scopes, specific school/ centre standard operating procedures and career development opportunities are explained. 3. Informal on-boarding programmes such as buddy or mentoring scheme, clinical or structured supervision are provided. iii. Learning & Development for Career Progression As a ‘world-class’ service provider, having a professionally competent and qualified workforce is essential to support the standard of service delivery. The Learning & Development strategy aligns with MINDS’ future needs and plans and promotes retention and talent management. A Comprehensive Learning & Development Strategic Framework, Training roadmap and revision of MINDS Scholarship Scheme were implemented. iv. Performance Management The Performance Management procedures were updated to simplify the administrative processes for ranking. The e-appraisal system was also customised to link training needs to annual targets set by the operating units. v. Recognition & Retention The Bi-Annual Outstanding Teacher/Training Officer/Care Staff Awards scheme was revamped and expanded to identify passionate and creative staff who had significantly contributed to the development of the clients and the organisation. In line with NCSS’ recommendations, Social Workers’ salaries were revised to enhance retention. Speech Therapists’ salaries were also revised which enhanced the attractiveness of MINDS. New positions of Operations Assistants and Project Officers were created to cater to the Social Enterprises operations and needs, thus freeing Training Officers to focus on clients’ training, behaviour management and interventions. vi. Succession Planning The systematic and intentional annual exercise of identifying potential successors for the next level of job responsibility had been implemented. Two teaching staff were seconded to the adult sector, one as a supervisor for CTDC, and the other as a senior Training Officer for WEDC. HR Department Manual The HR Department Manual was revamped and completed covering: • Payroll • Compensation & Benefits • Talent Management • End of Service • Management of Discipline, Termination, Dismissal, Inquiry Procedures and Grievances Enhancing Staff Long-Term Healthcare With the change of Hospitalization and Surgical Insurer, eligible staff were encouraged to enhance their Medishield plan for life-time coverage. The co-payment for hospitalization was also removed. FY2011/12 WORKPLAN 1. Review Manpower Norms, Costs and Wage Structure 2. Review and update HODs JDs – to more accurately reflect their role enlargement over the years – and hence the need for greater empowerment. 3. Review and update JDs for all other positions together with respective HODs – again to reflect more accurately if there had been job enlargements that are not reflected in the current JDs. 4. Review and update appraisal forms to align expectations with job requirements. 5. Succession Planning – to implement the next phase of competency development and grooming. 6. Review and update Staff Manual 32 MINDS ANNUAL REPORT 2010 / 2011
IT COMMITTEE Seated from left to right: Ms Tan Soo Fang, Ms Chia Siew Tong Standing from left to right: Mr Keh Eng Song, Mr Manikandan Palanivel, Mr Chua Koon Teck, Mr David Tio, Mr Henry Asikin Cheung, Mr Ong Wee Gee, Mr Ng Boon Hong, Mr Gerard Teotonio Lima Vaz Not in picture: Mr Tan Yuh Woei, Mr Wilson Tan Chairman Mr Ong Wee Gee IT Engineer Mr Ng Boon Hong Members Chief Executive Officer IT Administrator Mr David Tio Mr Chua Koon Teck Mr Tan Yuh Woei Mr Wilson Tan Mr Henry Asikin Cheung Mr Keh Eng Song Ms Chia Siew Tong Senior Teacher - FGS Acting Head - Occupational Therapist Curriculum Developer Senior Training Officer Mr Gerard Teotonio Lima Vaz Mr Manikandan Palanivel Ms Tan Soo Fang Mr Hsu Hsia Yang MILESTONES AND ACHIEVEMENTS MINDS Website MINDS website went through a revamp and was re-launched in January 2011. eClient Database System The eClient Database system was enhanced to improve efficiency of the system and to integrate the Schools and Homes to this common platform so that clients’ information can be shared and utilized amongst all the programmes within MINDS. New modules like Fees & Subsidy, Case Management and CDU Assessment will also be added. Volunteer Management System The volunteer management system is in the User Acceptance Testing phase. The system will be used to record volunteers’ information including their years of service and contribution to MINDS. IT Curriculum The IT Curriculum was rolled out to all the schools to: • Introduce the various ICT tools and equipments, and different types of computers and peripherals in everyday life • Help pupils acquire basic skills in using the computer, peripheral and multi-media • Provide hands-on experience to pupils in simple documentation, simple desktop publishing, basic digital audio and image processing, and internet surfing • Teach pupils the proper, safe, responsible and ethical use of ICT tools Assistive Technology Singapore Polytechnic completed and handed over the Speech-to- Text project to MINDS. FY 2011/12 WORKPLAN • Complete eClient Database System enhancements and additional modules • Roll out Volunteer Management System • Roll out IT curriculum in adult services • Enhance IT infrastructure to improve system performance MINDS ANNUAL REPORT 2010 / 2011 33
Page 1 and 2: ANNUAL REPORT 2010 / 2011
Page 3 and 4: CONTENTS 02 Principal Officials ...
Page 5 and 6: Patron Vice-Patron Dr Cheong Choong
Page 7 and 8: Standing from left to right: Ms Pre
Page 9 and 10: PRESIDENT’S REVIEW In recognition
Page 11 and 12: GOVERNANCE EVALUATION CHECKLIST FOR
Page 13 and 14: S/N Description Code ID Response Re
Page 15 and 16: The Schools had a vibrant year, hig
Page 17 and 18: The transition programme for gradua
Page 19 and 20: SOCIAL ENTERPRISE & EMPLOYMENT DEVE
Page 21 and 22: The Woodlands Employment Developmen
Page 23 and 24: RESIDENTIAL, TRAINING & DEVELOPMENT
Page 25 and 26: Community Group Home 3 male and 2 f
Page 27 and 28: ehaviour at home. Support was given
Page 29 and 30: planning or representing clients’
Page 31 and 32: Capital Management FIC oversaw the
Page 33: HUMAN RESOURCE COMMITTEE Standing f
Page 37 and 38: Saradha Anantharaman Ms Saradha Ana
Page 39 and 40: Hong Kong & Shanghai Banking Corpor
Page 41 and 42: BUILDING & FACILITIES COMMITTEE Sta
Page 43 and 44: MINDS eNews MINDS’ electronic sta
Page 45 and 46: all the stretching and exercises, t
Page 47 and 48: NUS. The project groups banded toge
Page 49 and 50: MOVEMENT FOR THE INTELLECTUALLY DIS

ANNUAL REPORT 2010 / 2011 - MINDS

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