CLV UK Operational Brochure - How We Do It - Campus Living ...
CLV UK Operational Brochure - How We Do It - Campus Living ...
CLV UK Operational Brochure - How We Do It - Campus Living ...
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“Only through investment in the<br />
development of our people will<br />
we be able to fully capture the<br />
opportunities available to us to be<br />
the leading practitioner in the sector<br />
and to build a sustainable business”.<br />
Rick Browning, Global Director, Human Resources, <strong>Campus</strong> <strong>Living</strong> Villages<br />
<br />
Teamwork is key. To achieve<br />
and maintain our current<br />
level of customer service<br />
across our student villages,<br />
we understand that our staff<br />
should feel valued and be<br />
recognised for the work that<br />
they do and for the potential<br />
that they have.<br />
In a recent resident survey at<br />
University of Salford Student<br />
Village, customer service was<br />
ranked as one of <strong>CLV</strong> <strong>UK</strong>’s<br />
top strengths with 86% of<br />
respondents rating Village staff<br />
as approachable and good at<br />
keeping them well informed<br />
about all activities going on.<br />
<strong>We</strong> place huge importance on<br />
our staff and their development.<br />
A recent employee survey<br />
showed that 91.38% of staff<br />
knew how much their work<br />
directly contributed to the<br />
overall success of their team<br />
and <strong>CLV</strong>. <strong>We</strong> must be doing<br />
something right.
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