CLV UK Operational Brochure - How We Do It - Campus Living ...

usiness
Campus Living Villages is
in the business of student
accommodation. It’s what we
know; it’s what we do. We call
it a business because it is, but
a business with a heart. At
the heart of our business are
our customers: our residents
and university partners and
we design around them. With
35,000 customers worldwide
our people, their skills and the
service that they provide are
important to us.
We have global experience
partnering with universities in
Australia, New Zealand, United
States and the United Kingdom.
We have been operating since
2003 (1996 in the United
States) and we own and manage
student communities, not
just rooms and buildings. We
create student villages where
our residents can live, learn
and grow. Alongside each
university, we tailor-make
our offering for studentcentred
accommodation, for
a residential life programme
and a plan to provide the most
memorable student experience.
We develop long-term,
commercial partnerships with
universities to help them to
attract and retain students,
to enhance their experience
and to provide parents with
peace of mind. We believe in
inclusive, not intrusive: our
definition of ‘commercial’ is
‘smart, efficient and innovative’
and not ‘quick-fix or aggressive’.
Strong operating models and
business systems ensure open
and honest communication
and regular reviews with our
stakeholders allow us to do
our business and to do it well.
Our plan for controlled growth
continues to take shape.