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CLV UK Operational Brochure - How We Do It - Campus Living ...

CLV UK Operational Brochure - How We Do It - Campus Living ...

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usiness<br />

<strong>Campus</strong> <strong>Living</strong> Villages is<br />

in the business of student<br />

accommodation. <strong>It</strong>’s what we<br />

know; it’s what we do. <strong>We</strong> call<br />

it a business because it is, but<br />

a business with a heart. At<br />

the heart of our business are<br />

our customers: our residents<br />

and university partners and<br />

we design around them. With<br />

35,000 customers worldwide<br />

our people, their skills and the<br />

service that they provide are<br />

important to us.<br />

<strong>We</strong> have global experience<br />

partnering with universities in<br />

Australia, New Zealand, United<br />

States and the United Kingdom.<br />

<strong>We</strong> have been operating since<br />

2003 (1996 in the United<br />

States) and we own and manage<br />

student communities, not<br />

just rooms and buildings. <strong>We</strong><br />

create student villages where<br />

our residents can live, learn<br />

and grow. Alongside each<br />

university, we tailor-make<br />

our offering for studentcentred<br />

accommodation, for<br />

a residential life programme<br />

and a plan to provide the most<br />

memorable student experience.<br />

<strong>We</strong> develop long-term,<br />

commercial partnerships with<br />

universities to help them to<br />

attract and retain students,<br />

to enhance their experience<br />

and to provide parents with<br />

peace of mind. <strong>We</strong> believe in<br />

inclusive, not intrusive: our<br />

definition of ‘commercial’ is<br />

‘smart, efficient and innovative’<br />

and not ‘quick-fix or aggressive’.<br />

Strong operating models and<br />

business systems ensure open<br />

and honest communication<br />

and regular reviews with our<br />

stakeholders allow us to do<br />

our business and to do it well.<br />

Our plan for controlled growth<br />

continues to take shape.

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