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Annual Report 2004 - HL Display

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ments. These customers have now instead increased their investments.<br />

It is crucially important that we strengthen our relations<br />

with key customers so that they become repeat buyers who work<br />

together with us to develop new solutions tailor-made to meet their<br />

own requirements. <strong>HL</strong> <strong>Display</strong> is therefore working globally with<br />

Key Account Management and making plans for collaboration with<br />

every key customer. This means, for example, that we can allocate<br />

resources at group level when required and provide active support<br />

to work with customers.<br />

Developments in the sales companies in Asia continued to be<br />

positive during the year, with an increase in sales of 61 per cent.<br />

During the year two new sales companies were set up in the Asian<br />

market, one in South Korea and one in Indonesia. Activities in the<br />

Chinese sales company that was created in 2003 started up during<br />

the year. The Chinese market continues to be extremely attractive,<br />

bearing in mind the high rate of expansion that many of our<br />

customers are experiencing there. We are also investigating the<br />

possibilities of locating production for the Asian market in China,<br />

thus reducing delivery times and freight costs in Asia.<br />

Increased sales to the non-food sector<br />

During the year there was increased interest in category solutions<br />

from our non-food retail customers, and we have increased our<br />

expertise and our range of products and services in this area. On<br />

the basis of our long experience of merchandising and in-store<br />

communication, we are developing solutions for entire product cat-<br />

3<br />

VD HAR ORDET<br />

egories to create clear value for customers in the form of increased<br />

sales and reduced costs. Our attempts to target the non-food retail<br />

sector, for example sports outlets and DIY stores, have produced<br />

good results, with a sales increase of 26 per cent. Here we can<br />

benefit from our experiences from the food retail sector and translate<br />

these for the needs that exist in the non-food sector. While we<br />

invest in category solutions, it is still important to take care of product<br />

sales, and during the year we launched a number of innovative<br />

new products, including SkyLine for signage in ceilings.<br />

Growth combined with profitability<br />

The measures we initiated in 2003 and continued to work with in<br />

<strong>2004</strong> lay the foundation for a better level of profitability in the long<br />

term. <strong>HL</strong> <strong>Display</strong> will continue in the future to be a company that<br />

combines growth with good profitability. Ever since Harry Lundvall<br />

sold his first product stand in 1954 we have developed rapidly,<br />

and we are now a leading supplier to the global retail industry. It<br />

is important that we, while keeping costs under control, keep up<br />

the tempo in our sales and product development work. With these<br />

three basic elements we create the conditions for retaining the<br />

leading position that we have built up over a period of 50 years.<br />

Stockholm, January 2005<br />

Anders Remius, Managing Director<br />

<strong>HL</strong> DISPLAY ANNUAL REPORT <strong>2004</strong>

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