REQUEST FOR PROPOSAL (RFP) - UNDP

H. Payment Schedule
While LTA will serve as legal umbrella for the contractual relationship, every order for a
particular event will be placed through a Purchase Order with the following tentative
payment mode:
First Payment: 20% of Purchase Order amount or USD 30,000, whichever is less - payment
upon Purchase Order issuance
Second Payment: 30% payment upon satisfactory arrangement of the event
Third Payment: 50% payment upon relevant UN Agencies approval and acceptance of
complete report of the event
K. Performance Standards and Service Level Guarantees
The Contractor(s) shall perform its services and deliver its products in accordance with the
herein prescribed minimum performance standards set by the UN Agencies:
PRODUCT/
SERVICE
1. Conferences and
Meetings including
catering
2. Provide additional
support services such
as interpreters, audio
visual equipment,
workshop materials
and others as required
3. Exhibition
Management
4. Administrative and
Secretarial Services
5. Photo and
Audio/Video
documentation
PERFORMANCE
ATTRIBUTE
Accuracy
Timelines of
Delivery
Timeliness of
Delivery
Quality
Accuracy
Timelines of
Delivery
Quality
Speed and
Efficiency
Accuracy
Quality
Timeliness of
Delivery
Quality
6. Press Conference Speed and
Efficiency
DEFINITION
Ability to perform task completely
and without error.
Ability to deliver product or service
on or before promised date.
Ability to deliver service promptly.
Ability to deliver excellent product
or service.
Ability to perform task completely
and without error.
Ability to deliver product or service
on or before promised date.
Ability to deliver excellent product
or service.
Ability to deliver product or service
promptly and with the minimum use
of resources.
Ability to perform task completely
and without error.
Ability to deliver excellent product
or service.
Ability to deliver service promptly.
Ability to deliver excellent product
or service.
Ability to deliver product or service
promptly and with the minimum use
STANDARD/ SERVICE
LEVEL
Zero-Error conferences
arrangements
Meeting hall and catering
confirmation is made at the
latest one (1) week before the
event takes place
Confirmation on the delivery of
the service on the date of the
event is received at the latest
one (1) week before the event
Product or service is delivered
with minimum 95% of the
required quality
Zero-Error exhibition
management
Exhibition is organized at the
latest one (1) week before the
event take place
Product or service is delivered
with minimum 95% of the
required quality
Required services are delivered
within the deadline
Zero-Error on administrative
and secretarial services
Product or service is delivered
with minimum 95% of the
required quality
Confirmation on the delivery of
the service on the date of the
event is received at the latest
one (1) week before the event
Services are delivered with
minimum 95% of required
quality
Press Conference is arranged at
the latest one (1) week before
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