Annual Report - paperJam

The Retail Banking Group (RBG), which brings
together the ABBL member banks active in retail
banking, followed closely the various initiatives
taken by the European Commission (EC) to create
a single market for retail financial services guaranteeing
competitiveness and consumer protection.
The RBG participated in the consultations of the
EC on responsible lending and borrowing and
basic bank accounts.
At national level, the RBG focused its work on
the collection of data. The RBG thus launched
a database containing key data on the national
retail market.
This data is collected in order to obtain reliable
statistics on the economic weight of the retail
banking sector and to determine the individual
market shares of the different actors. It will be a
useful tool to strengthen promotion and lobbying
efforts.
Training
One of the objectives of the RBG is the promotion
of training programmes adapted to the retail
banking sector.
In September 2010, IFBL - The Institute launched
a certified training programme for the retail banking
profession, in collaboration with the RBG.
The new IFBL certification provides a coherent
and unified training framework in retail banking for
the Luxembourg financial centre. Participants are
familiarised with professional obligations as well
as the legal, fiscal and economic environment and
learn to manage and meet the needs of clients.
Currently, the training programme is divided into
two branches: Retail Client Adviser and SME
Adviser. Participants that have completed the two
branches, as well as a module on the tax environment
of neighbouring countries, will be entitled
to “Senior Retail Banker”, a new quality label for
banking in the Luxembourg financial centre.
29 September 2010
After the failed tripartite, the government
and the trade unions (OGBL, LCGB and
CGFP) come to a bipartite agreement.
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