Standard Operating Procedures for Container Terminals ... - Transnet

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10. DOWNTIME OF COMMUNICATIONS
10.1. Unplanned downtime
As soon as a Party becomes aware of any circumstances resulting in, or which may result in,
failure, delay or error in performing its obligations, such Party must immediately inform the other
Party thereof and use its best endeavours to communicate by alternative means acceptable to
the other Party.
10.2. Planned downtime
Any planned non-availability of either Party's interchange facility must be reported to the other
Party at least forty-eight (48) hours before such planned unavailability takes effect.
11. LOGGING, RECORDING AND STORAGE OF EDI MESSAGES
11.1. Responsibilities
Each Party will keep a data log, to store all EDI messages. These must be stored by the sender
in the transmitted format and by the receiver in the format in which they are received.
11.2. Period for storage
The data log must be maintained unaltered and securely by the Parties for the period stipulated
in the Technical Annex for that specific EDI message.
11.3. Accessibility
In addition to compliance with any relevant legislation/statutory or regulatory requirements, when
the data log is maintained in the form of electronic or computer records, the Parties must ensure
that the recorded EDI messages are readily accessible and that they can be reproduced in a
readable form and, if required, can be printed.
12. INTERMEDIARIES
Intermediaries refer to any agents, contractors or other third parties (including the Customer’s
depots, packers and truckers) acting by or under the instructions of the Customer whether by
way of any outright instruction or implied conduct. All actions of the intermediary under such
circumstances are deemed to be those of the Customer itself.
12.1. Liabilities of intermediaries
If a Customer uses the services of an intermediary in order to transmit, log or process EDI
messages, that Customer is responsible to the Terminal Operator for any acts, failures or
omissions of the intermediary and will be liable to the Terminal Operator under this EDI
Agreement as if they were the Customer’s own acts, failures or omissions.
SOPCT 01/04/2013 – 31/03/2014
TRANSNET PORT TERMINALS, A DIVISION OF TRANSNET SOC Ltd Page 48 of 54