BCA Training Manual - 2009 - Bureau of Contract Administration

Page 44 of 63 12/24/2008
Diversity In The Workplace: Diversity in the Workplace is designed to ask participants to consider the efforts made by the City
to promote, embrace, and value differences to ensure Mutual Respect in the workplace. Topics will include a definition for
diversity in the workplace; participants will discuss the relationship between EEO/AA and Diversity; explore and recognize
personal biases and stereotypes; and create a personal action plan to embrace workforce diversity and practice culture
sensitivity. Course Sessions: 1; Hours: 8:00 a.m. – 12:00 noon.
Equal Employment Opportunities for Supervisors: This course addresses the supervisor’s equal employment opportunity
responsibilities, including the City’s non-discrimination policies. Participants learn how to identify and eliminate discrimination,
how to investigate employee complaints, how to prevent retaliation against those employees, and when and how to accommodate
a disabled employee under State and Federal Disability laws. Target Group: All supervisory personnel; Course Sessions: 2;
Hours: 8:00 a.m. – 12:00 noon.
First Aid/CPR: This course provides instruction on administering first aid and the proper use of Cardiopulmonary Resuscitation
(CPR) on individuals, ages 8 and older. Skills acquired in the class include treating injuries, recognizing the symptoms of heart
attacks and strokes, performing rescue breathing, responding to a poisoning emergency, caring for fractures and sprains, treating
the ill effects of heat and cold, and providing CPR. Target Group: Employees in all classifications. Priority is given to floor
wardens and employees responsible for providing First Aid to co-workers; Course Sessions: 1; Hours: 8:30 a.m. - 3:30 p.m.
Frontline Supervision Training: Program content includes basic supervisory responsibilities, principles, and practices that
promote efficiency and results-oriented job performance. After completing this program, participants should demonstrate
increased knowledge of supervisory responsibilities, work delegation, and performance appraisals. They will also learn
techniques for providing subordinates with constructive feedback, coaching, and counseling. Target Group: New and potential
supervisors; Course Sessions: 2; Hours: 8:30 a.m. – 3:30 p.m.
General Orientation: The program format consists of various presentations on the organization of City government, medical and
dental benefits, deferred compensation information, credit union services, information about the City’s Employee Assistance
Program (EAP), Commuter Services program, and career development opportunities for City employees. Target Group: New
hires to the City including those who have previously worked for the Department of Water and Power; Course Sessions: 1; Hours:
8:30 a.m. – 3:30 p.m.
Office Administration Skills: Office Administration Skills is conducted in two, six-hour sessions. This course is designed for
all clerical support job classifications and covers successful skills and knowledge needed in the workplace to enhance
participants’ work performance. The training topics include office organization; strategies for effective multitasking; effective
customer service including how to deal with difficult people; strategies for stress management; grammar and English usage; and
how to develop a personal action plan for improving skills and knowledge base. Course Sessions: 2, Hours: 8:30 a.m. – 3:30 p.m.
Questions regarding the above programs should be directed to the Personnel Department, Employee Development Section,
Room 380, 700 E. Temple Street, (213) 473-9100. To enroll in any of these programs, please contact your Department Training
Coordinator. To learn who your Department Training Coordinator is, visit us online at the web address listed below, scroll down
the Employee Development Drop Down Box, then click on Training Coordinators.
(Rev. 06/24/08)
Visit us online at: www.lacity.org/PER