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Qlikview @ Pharma Business Intelligence for Sales and ... - fme US

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In the pharmaceutical market<br />

that is changing at an ever increasing<br />

rate, st<strong>and</strong>ard reports<br />

are becoming less important,<br />

<strong>and</strong> preference is being given<br />

to ad-hoc analyses. Real-time<br />

response is the new catchword.<br />

Market launch of drugs<br />

QlikView @ <strong>Pharma</strong><br />

<strong>Business</strong> <strong>Intelligence</strong> <strong>for</strong> <strong>Sales</strong> <strong>and</strong><br />

Marketing Ad-Hoc Analyses<br />

The pharmaceutical industry is changing. Profi table blockbusters are becoming an exception. The future belongs<br />

to increasingly specialized approaches to diagnosis <strong>and</strong> treatment <strong>and</strong> so-called ‘niche busters.’ Marketing is<br />

more <strong>and</strong> more being aimed at small target groups <strong>and</strong> special populations <strong>and</strong> thus needs to rely on a new <strong>and</strong><br />

more fl exible data pool. Traditional business intelligence tools (BI) are not ideally equipped to deal with this<br />

situation, so <strong>fme</strong> is offering a new approach to identifying optimization potential using a BI solution based on<br />

QlikView in-memory technology tailor-made especially <strong>for</strong> the pharmaceutical industry.<br />

In most companies the entire data architecture has<br />

grown historically, <strong>and</strong> the OLAP data cubes (multi-dimensional<br />

matrices) have been optimized <strong>for</strong> the rather<br />

static requirements in the blockbuster market. Many<br />

analysts use in-house, regularly optimized solutions <strong>and</strong>/<br />

or home-grown Access <strong>and</strong> Excel evaluations <strong>for</strong> st<strong>and</strong>ard<br />

reports. This means that most of the time is spent on<br />

data extraction <strong>and</strong> validation instead of on the key<br />

task of analysis. Today’s market, however, requires more<br />

differentiated <strong>and</strong> faster evaluations in the <strong>for</strong>m of<br />

ad-hoc analyses. The BI Survey, a study carried out by<br />

the independent <strong>Business</strong> Application Research Center<br />

(BARC), shows that per<strong>for</strong>mance is considered a particularly<br />

critical factor in terms of business intelligence<br />

success. Dem<strong>and</strong>s on business intelligence <strong>and</strong> data<br />

warehouse systems are constantly growing. The volume<br />

of data is rising exponentially, an increasing number of<br />

users have more extensive in<strong>for</strong>mation needs, <strong>and</strong> at the<br />

same time tolerance with regard to data query response<br />

times is diminishing rapidly.<br />

MARKETING AND SALES UNDERGOING CHANGE<br />

<strong>Sales</strong> <strong>and</strong> marketing in the pharmaceutical industry have<br />

changed fundamentally with the departure of blockbusters.<br />

Radical cuts have been made to budgets <strong>for</strong><br />

advertising, conventions or <strong>for</strong> sales <strong>for</strong>ce capacities <strong>for</strong><br />

presenting products to doctors. The sales <strong>for</strong>ce <strong>and</strong> all<br />

other sales channels are focusing increasingly on smaller<br />

target groups, localized regions <strong>and</strong> treatment approaches.<br />

These sales strategies also need to be reviewed at<br />

short intervals <strong>for</strong> the purpose of fi ne-tuning.<br />

Real-time<br />

analyses with QlikView<br />

Ad-hoc evaluations<br />

<strong>for</strong> business analysts<br />

QlikView is the ideal analysis <strong>and</strong> reporting<br />

tool <strong>for</strong> ad-hoc analyses. Manufacturer<br />

QlikTech <strong>and</strong> technology partner <strong>fme</strong> AG<br />

have developed the ‘Seeing is Believing’<br />

workshop to demonstrate the solution. This<br />

is an on-site workshop where individual<br />

customer data is used to present the options<br />

offered by the tool without the need<br />

to purchase licenses. It’s not a PowerPoint<br />

presentation, but rather about developing<br />

a real solution on the basis of real activity<br />

or sales data <strong>and</strong> individual customer issues.<br />

Partner<br />

SOLUTION<br />

PROVIDER<br />

MOVING AWAY FROM REPORTING TOWARD FUTURE-<br />

ORIENTED ANALYSIS<br />

In order to respond more quickly <strong>and</strong> more fl exibly to the<br />

new market requirements, companies in the pharmaceutical<br />

industry need an intuitive <strong>and</strong> user-managed data<br />

analysis tool. The QlikView analysis <strong>and</strong> reporting tool<br />

meets these requirements. With QlikView, the requisite<br />

aggregation of data sets in the <strong>for</strong>m of OLAP cubes no<br />

longer applies. The creation of such data cubes as part<br />

of a data warehouse often leads to unnecessary project<br />

delays <strong>and</strong> draws on critical IT personnel resources. Qlik-<br />

View meets complex requirements, such as the merging<br />

of various data sources into one application, thus returning<br />

results in seconds using in-memory technology.<br />

This enables pharmaceutical companies to analyze which<br />

activities lead to which sales results must faster <strong>and</strong><br />

more fl exibly. <strong>Sales</strong> <strong>and</strong> marketing departments are able<br />

to manage their activities in a more targeted manner<br />

based on sales potential <strong>and</strong> market segments. Analysts<br />

using QlikView confi rm that rapid response times can be<br />

achieved with this tool, even when working with data<br />

volumes in the terabyte range. A large data pool of<br />

socio-demographic data, geo-in<strong>for</strong>mation <strong>and</strong> medical<br />

data can be ‘overlaid’ <strong>and</strong> viewed from the most varied<br />

perspectives. This makes it possible to identify the


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Specialist departments<br />

develop more fl exible <strong>and</strong><br />

more independent reporting<br />

solutions using QlikView.<br />

#217355<br />

potential of commercial exploitation better <strong>and</strong> faster.<br />

Detailed evaluations can be made thanks to the excellent<br />

drill-down functionality.<br />

Time<br />

Analyses from different perspectives<br />

Institutions<br />

<strong>and</strong> people<br />

<strong>Sales</strong> <strong>for</strong>ce<br />

representatives<br />

Product …<br />

St<strong>and</strong>ard Reports Adhoc Reports Dashboards<br />

Analyses<br />

Links to the most important<br />

data sources are st<strong>and</strong>ardized<br />

in QlikView; <strong>for</strong> example, the<br />

SAP certifi ed QlikView Connector<br />

functions as a read-only<br />

ODBC driver <strong>for</strong> SAP systems.<br />

Central Data Store<br />

Insight<br />

SAP IMS CRM<br />

Health<br />

GFD<br />

Extern<br />

Suppliers<br />

Region<br />

FME & QLIKTECH – A STRATEGIC PARTNERSHIP<br />

<strong>fme</strong> has been cooperating with QlikTech as a strategic<br />

BI partner since 2009. <strong>fme</strong> provides advice particularly<br />

on industry-specifi c use <strong>and</strong> optimum integration into<br />

existing processes. Part of the consultation service involves<br />

the integration of existing data sources, analyses<br />

of requirements <strong>and</strong> needs, the production of individual<br />

reports <strong>and</strong> analyses, as well as employee training to<br />

enable optimum use within your company.<br />

In-memory technology (background)<br />

There are primarily three factors accounting <strong>for</strong> the progress<br />

of BI technology: By changing from 32-bit to 64-bit operating<br />

systems, more than four gigabytes of working memory can<br />

be addressed directly in servers. Current devices already have<br />

512 gigabytes of RAM <strong>and</strong> can keep data available directly in<br />

the working memory instead of on the hard disk (in-memory<br />

technology). Secondly, the prevalence of multi-core CPUs<br />

allows parallel evaluations, thus leading to a considerable<br />

increase in processor per<strong>for</strong>mance. Thirdly, there are now<br />

IT applications that can make full use of this more powerful<br />

infrastructure. QlikTech has made a name <strong>for</strong> itself in the<br />

area of BI solutions. Data storage in QlikView is based on a<br />

multi-dimensional database which is executed entirely in the<br />

working memory.<br />

BENEFITS<br />

• Reduced costs due to more effi cient <strong>and</strong> more<br />

effective sales <strong>for</strong>ce supervision<br />

• Identify connections by comparing activities <strong>and</strong><br />

national <strong>and</strong> regional sales fi gures<br />

• Rapidly identify poorly per<strong>for</strong>ming regions <strong>and</strong> areas<br />

using more powerful dashboards<br />

• Integrate various data sources, such as CRM, IMS<br />

Health, GFD, Excel <strong>and</strong> others<br />

• Save time <strong>and</strong> personnel resources in IT since the<br />

specialist departments can evaluate <strong>and</strong> present<br />

analyses on their own<br />

• Simple <strong>and</strong> rapid data model expansion or adjustment<br />

• Increasing user acceptance thanks to intuitive user<br />

interface <strong>and</strong> operation<br />

CONCL<strong>US</strong>ION<br />

QlikView allows pharmaceutical companies to analyze<br />

which activities lead to which sales results much faster<br />

<strong>and</strong> more fl exibly. <strong>Sales</strong> <strong>and</strong> marketing departments<br />

are able to manage their activities in a more targeted<br />

manner based on sales potential <strong>and</strong> market segments.<br />

Would you like to learn more or participate in a<br />

»Seeing is Believing« workshop? Talk to us – we look<br />

<strong>for</strong>ward to accepting your challenge!<br />

<strong>fme</strong> group<br />

Braunschweig | Cologne | Düsseldorf | Frankfurt | Munich (DE)<br />

Cluj-Napoca (ROM) | Danbury, CT (<strong>US</strong>A)<br />

Phone +49 531 238540 | info@<strong>fme</strong>.de<br />

Phone +1 203 6174250 | info@<strong>fme</strong>-us.com

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