2007-2008 - Cgglobal.com
2007-2008 - Cgglobal.com
2007-2008 - Cgglobal.com
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The Company has a well-defined disaster<br />
recovery plan for accessing critical<br />
application from its secondary site at<br />
Chennai. On trials, the system can ‘go<br />
live’ in less than two hours from a system<br />
breakdown situation<br />
Information Technology<br />
INFRASTRUCTURE AND DISASTER<br />
RECOVERY<br />
Crompton Greaves has a robust IT infrastructure<br />
and network across all its manufacturing and<br />
marketing locations. The SAP platform is ably<br />
supported by hardware using the latest Multi-<br />
Protocol Label Switch, enabling the IT networks<br />
to deliver a wide variety of advanced, valueadded<br />
services over a single infrastructure with<br />
efficient connectivity and ease of maintenance<br />
and diagnosis.<br />
The Company’s principal data centre houses<br />
all the servers that run critical applications, such<br />
as SAP, Business Warehouse, Dealer Portal, After-<br />
Sales Service Portal, CGHR4U and Six Sigma. The<br />
Company has a well-defined disaster recovery<br />
plan for accessing critical application from its<br />
secondary site at Chennai. On trials, data has<br />
been re-accessed in less than 30 minutes, and<br />
the system can ‘go live’ in less than two hours<br />
from a system breakdown situation.<br />
BUSINESS INTELLIGENCE WAREHOUSE<br />
Implemented last year, the Company’s Business<br />
Intelligence Warehouse (BIW) has been<br />
working smoothly. Using COGNOS and the<br />
SAP data warehouse, it makes effective analysis<br />
of sales trends, debtors’ management, dealer<br />
performance and inventory patterns. The<br />
reports are auto-distributed to business heads<br />
and regional heads at regular intervals, which, in<br />
turn, enable them to make informed decisions<br />
and mid-course corrections, wherever needed.<br />
ONLINE ORDERING PORTAL FOR<br />
TRADED PRODUCTS<br />
The Company’s SAP based online ordering and<br />
integrated dealer portal, allows dealers and<br />
customers to place orders online and then track<br />
them right up to delivery. It has been enhanced<br />
with the introduction of an integrated online<br />
sales support request processing system.<br />
This allows price authorisations to be made<br />
directly at the customer end for most standard<br />
products, extends the concept of ‘self service’<br />
and ensures faster response to dealers and<br />
customers.<br />
HR PORTAL<br />
This initiative has been discussed in the Human<br />
Resources section earlier in the chapter.<br />
E-PAYMENTS<br />
Crompton Greaves has implemented an<br />
electronic payment processing system across<br />
the Company, which ties up with a banking<br />
partner. It allows the Company to manage<br />
working capital funds more efficiently,<br />
since only the required amount of funds are<br />
transferred to the bank for effecting payment.<br />
There are also administrative benefits in this<br />
exercise, since the cheques are printed and<br />
issued by the bank. Vendor satisfaction is also<br />
an important out<strong>com</strong>e of this exercise, since<br />
the vendor gets confirmation immediately after<br />
transfer of funds through the online payment<br />
advice sent to his email address.<br />
PT INC. PLANT, USA SPECIALIZED IN MANUFACTURE OF SMALL POWER TRANSFORMERS IS AMIDST AN<br />
EXPANSION PROGRAMME FOR ENHANCEMENT OF THE RANGE UPTO 60 MVA<br />
24 ANNUAL REPORT <strong>2007</strong>–<strong>2008</strong> CROMPTON GREAVES LIMITED