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2007-2008 - Cgglobal.com

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The Company has a well-defined disaster<br />

recovery plan for accessing critical<br />

application from its secondary site at<br />

Chennai. On trials, the system can ‘go<br />

live’ in less than two hours from a system<br />

breakdown situation<br />

Information Technology<br />

INFRASTRUCTURE AND DISASTER<br />

RECOVERY<br />

Crompton Greaves has a robust IT infrastructure<br />

and network across all its manufacturing and<br />

marketing locations. The SAP platform is ably<br />

supported by hardware using the latest Multi-<br />

Protocol Label Switch, enabling the IT networks<br />

to deliver a wide variety of advanced, valueadded<br />

services over a single infrastructure with<br />

efficient connectivity and ease of maintenance<br />

and diagnosis.<br />

The Company’s principal data centre houses<br />

all the servers that run critical applications, such<br />

as SAP, Business Warehouse, Dealer Portal, After-<br />

Sales Service Portal, CGHR4U and Six Sigma. The<br />

Company has a well-defined disaster recovery<br />

plan for accessing critical application from its<br />

secondary site at Chennai. On trials, data has<br />

been re-accessed in less than 30 minutes, and<br />

the system can ‘go live’ in less than two hours<br />

from a system breakdown situation.<br />

BUSINESS INTELLIGENCE WAREHOUSE<br />

Implemented last year, the Company’s Business<br />

Intelligence Warehouse (BIW) has been<br />

working smoothly. Using COGNOS and the<br />

SAP data warehouse, it makes effective analysis<br />

of sales trends, debtors’ management, dealer<br />

performance and inventory patterns. The<br />

reports are auto-distributed to business heads<br />

and regional heads at regular intervals, which, in<br />

turn, enable them to make informed decisions<br />

and mid-course corrections, wherever needed.<br />

ONLINE ORDERING PORTAL FOR<br />

TRADED PRODUCTS<br />

The Company’s SAP based online ordering and<br />

integrated dealer portal, allows dealers and<br />

customers to place orders online and then track<br />

them right up to delivery. It has been enhanced<br />

with the introduction of an integrated online<br />

sales support request processing system.<br />

This allows price authorisations to be made<br />

directly at the customer end for most standard<br />

products, extends the concept of ‘self service’<br />

and ensures faster response to dealers and<br />

customers.<br />

HR PORTAL<br />

This initiative has been discussed in the Human<br />

Resources section earlier in the chapter.<br />

E-PAYMENTS<br />

Crompton Greaves has implemented an<br />

electronic payment processing system across<br />

the Company, which ties up with a banking<br />

partner. It allows the Company to manage<br />

working capital funds more efficiently,<br />

since only the required amount of funds are<br />

transferred to the bank for effecting payment.<br />

There are also administrative benefits in this<br />

exercise, since the cheques are printed and<br />

issued by the bank. Vendor satisfaction is also<br />

an important out<strong>com</strong>e of this exercise, since<br />

the vendor gets confirmation immediately after<br />

transfer of funds through the online payment<br />

advice sent to his email address.<br />

PT INC. PLANT, USA SPECIALIZED IN MANUFACTURE OF SMALL POWER TRANSFORMERS IS AMIDST AN<br />

EXPANSION PROGRAMME FOR ENHANCEMENT OF THE RANGE UPTO 60 MVA<br />

24 ANNUAL REPORT <strong>2007</strong>–<strong>2008</strong> CROMPTON GREAVES LIMITED

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