Annual Report 2007-08 - Plumbing Industry Commission

2007–08 actual Achieved 2008–09 target
93% reader satisfaction with technical information in InPipe
magazine
Yes
95% continued satisfaction levels
75% satisfaction with publications and website No New suite of publications produced
Worked with Department of Planning and Community
Development (DPCD) to review Plumbing Regulations 1998
and Building (Amendment)Bill 2008
Yes
Implement Plumbing Regulations 2008 through training and
communication
21,378 practitioners holding plumbing licence and/or
registration
Yes
21,500 practitioners holding plumbing licence and/or
registration
340,293 Yes 341,067
17,095 holding registration in at least one class Yes 17,200 holding registration in at least one class
10,866 Yes 11,100
Drafted CPD strategy Yes Implement CPD strategy
47,000 new buildings estimated to meet minimum energy
and water efficiency standards
Jointly launched Make Your Home Green online portal,
receiving 28,850 distinct visits: May–June 08
Yes
Yes
Collaborate with Government to further develop
5 Star standard
173,000 distinct visits per year
Completed The path to a greener plumbing industry report Yes Initiate 8 projects
Performed 1,312 recycled water audits Yes Perform 1,350 recycled water audits
71% of complaints resolved within 60 days or less Yes 70% of complaints resolved within 60 days or less
Performed 17,441 audits (5.1%) Yes 5% of Compliance Certificates lodged audited
1% Yes 1%
184,195 visits to Commission website Yes 190,000 visits to Commission website
90% of complaints acknowledged within 5 days of receipt
of the complaint
Yes
90% of complaints acknowledged within 5 days of receipt
of the complaint
Delivered 1 December 2007 with 80% of employees
viewing daily
Yes
Implement Howzat for an idea! program
PLUMBING INDUSTRY COMMISSION 2007–08 ANNUAL REPORT 05