Young v. Saanich Police Department, 2003 BCSC 926 (CanLII).

Young v. Saanich Police Department, et al Page 84
not served as required, the arbitrator must apply
Rule 11.5.
...
4.1 Service of the respondent’s documents
If the respondent wishes to dispute the application,
the respondent should file copies of all documents,
intended to be used to defend the respondent’s
position, with the Residential Tenancy Office and
serve the applicant with the documents as soon as
possible, and at least two (2) days before the
hearing. If the documents are not served as
required, the arbitrator must apply Rule 11.5.
2003 BCSC 926 (CanLII)
...
6.5 Criteria for granting adjournment
Without restricting the authority of the arbitrator
to consider other factors, the arbitrator must apply
the following criteria when considering a party’s
request for adjournment at the time of the hearing:
(a) the views of the parties;
(b) whether the purpose for which the
adjournment is sought will contribute to
the resolution of the matter in accordance
with the objectives set out in Rule 1;
(c) whether the adjournment is required to
provide a fair opportunity to be heard,
including whether a party has sufficient
notice of the hearing;
(d) the degree in which the need for the
adjournment arises out of the intentional
actions or the neglect of a party seeking
the adjournment;
(e) the possible prejudice to each party.
...