Trouble Administration Guide - Frontier Communications

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Frontier Trouble Administration Policies and Procedures Guide 15. Click Refresh/Reload to receive a Response ID. The Response ID will be a hyperlink to view the response. Click the Response ID to view the Create Trouble Report Response Detail. 10 Create Trouble Ticket Report | Frontier Communications
Frontier Trouble Administration Policies and Procedures Guide SAMPLE: VENDOR MEET REQUEST Vendor Meets can be requested on Design Circuit tickets during the Verify Repair Completion process, when the state is “Cleared” and the status is “Cleared Awaiting Customer Verification.” However, for Non-Design Circuits, Frontier will close the ticket when the issue is resolved and a new ticket will need to be open to request a vendor meeting. The steps below are an example of the process followed to request a vendor meet on closed tickets. 1. Create a trouble ticket by hovering the Ticket Tab and selecting Create Trouble Report. NOTE: You can also use the Create As function to copy the closed ticket’s information. However, remember to change the Trouble Type and description. Or 2. Populate the fields to start a Trouble Report. a. TRFD – Drop Down Menu – Select whether the circuit has an end user address TRFD=1, or if it is a Carrier Interoffice Facility TRFD=2. b. Account Name – Drop down menu - Select your company CCNA. c. Network ID – FRLC (routes the ticket to the proper back end system for POTS troubles). d. Service ID – Enter the 10 digit telephone number that is being reported. NOTE: The example provided is for illustrative purposes only. Create Trouble Ticket Report | Frontier Communications 11
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