Trouble Administration Guide - Frontier Communications

Frontier Trouble Administration Policies and Procedures Guide
Doctors on call
Death in the family
Handicapped individuals (where the phone is the only link to the outside)
In addition to the above emergency situations, Carriers may wish to escalate a trouble report for a
Major Account customer.
SAMPLE: ESCALATE A TROUBLE TICKET REPORT
1. Click the radio button next to the ticket to escalate.
2. Hover over the Ticket tab and select Escalate.
3. Request State: Select Requested from the drop down list.
4. Org Level: Select First-Level from the drop down list.
5. Request Person Name: Enter the request person name.
6. Request Person Phone: Enter the request person telephone number.
36 Escalate Trouble Ticket | Frontier Communications