Trouble Administration Guide - Frontier Communications

Frontier Trouble Administration Policies and Procedures Guide
TAB
Field Name
Resale POTS,
Wholesale
Advantage &
UNE Platform
Nondesigned
Circuits
(UNE Loops)
Designed
Circuits
Frontier Specific Business Process
Email FP FP C
Required when requesting a test on
Special Access Request with
Trouble Type “Request for
Routine.”
Optional, when the Service ID field
is populated with a circuit ID
number and the Network ID is
FRAC. Otherwise, prohibited.
Civic Address FP FP FP Not supported by Frontier. If
populated, data will be ignored in
City FP FP FP the back end systems
State FP FP FP
Zip FP FP FP
Alternate Manager Contact Person:
Name FP FP FP Not supported by Frontier. If
populated, data will be ignored in
Number FP FP FP the back end systems
Phone FP FP FP
Fax FP FP FP
Pager FP FP FP
Respon FP FP FP
Email FP FP FP
Civic Address FP FP FP
City FP FP FP
State FP FP FP
Zip FP FP FP
Customer Information:
16 Create Trouble Ticket Report | Frontier Communications