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While getting the resources for automated<br />

programs can be a key challenge in itself, start<br />

small and build these programs gradually, generating<br />

your success and proof metrics along<br />

the way.<br />

6. Provide external benchmarks to show<br />

where the company is leaving money on<br />

the table or overlooking<br />

other improvements.<br />

These industry benchmarks can help you prove<br />

why you need the resources to turn that confirmation<br />

email into a welcome series, or launch<br />

a cart-abandonment program or post-purchase<br />

lifecycle series.<br />

7. Educate management on<br />

what’s possible.<br />

Case studies, research and white papers can<br />

show those above you how other companies<br />

were able to deploy specific email programs<br />

that produce killer results. Be choosy in what<br />

you select, and highlight the key points to conserve<br />

your boss’s time and attention.<br />

Material is everywhere around you; you just need<br />

to find it and cull it into a small but powerful information<br />

set.<br />

8. Use external resources to get<br />

the job done.<br />

Beg, borrow or steal budget and resources. If you<br />

don’t have the bandwidth to work on a specific<br />

goal or project, see if you can outsource it to a<br />

consultant with a track record on your issue or to<br />

your ESP or other third-party vendor that could<br />

help you get the project completed.<br />

9. Carve out a specific time to focus<br />

on improvements.<br />

This last item is also the hardest for marketers<br />

who get pulled in many directions. However, your<br />

journey to a more successful email program starts<br />

with this single step.<br />

Block out a few hours each week – go on, lock it<br />

into your calendar – and use it to brainstorm, develop<br />

your case or work on that onboarding email<br />

series you’ve wanted to do for years.<br />

SILVERPOP.COM | PAGE 101

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