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eBook - Silverpop

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yours. If your brand’s trustworthiness is questionable<br />

or in decline, sharing your email is likely<br />

to be the last thing on a subscriber’s mind.<br />

Tribal interests<br />

Tap into the tribes within your subscriber base.<br />

Learn about the wide variety of interests,<br />

experiences, wants and needs that your<br />

customers bring to the table. Shareworthiness<br />

requires you to know what tribes comprise your<br />

list and what motivates them.<br />

Simple and obvious<br />

If something is complicated or requires an<br />

explanation, the recipient will realize that it will<br />

fall on deaf ears and will have little motivation<br />

to share. One exception: People who want you<br />

to think they are brilliant will be excited to show<br />

you just how smart they are.<br />

Ease of sharing<br />

If the recipient has to spend too much energy to<br />

share the content, few will bother.<br />

near 100 percent to very low. Also, someone with a<br />

Facebook account might not know how to share.<br />

Creates value<br />

Your email must provide value to your recipients<br />

before they will share with their networks. One<br />

exception: when people know that a particular<br />

topic or offer is extremely relevant to friends, even<br />

though they don’t benefit personally.<br />

Reward/Incentives<br />

Incentives or rewards can increase your forward<br />

or share rates, but they come at a cost. “Rewards”<br />

that tap into the reasons why people share, as<br />

outlined above, deliver a better ROI than a chance<br />

to win a free iPod.<br />

Content<br />

More than ever before, content is king, especially<br />

well-written, timely and relevant news articles or<br />

offers. Your copy must snap, crackle and pop off<br />

the screen (without reading like spam or late-night<br />

TV infomercials).<br />

Social acumen and adoption of<br />

subscribers<br />

While social networks have gone mainstream,<br />

your subscribers’ use might vary widely, from<br />

SILVERPOP.COM | PAGE 94

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