Track Record - Public Transport Victoria
Track Record - Public Transport Victoria
Track Record - Public Transport Victoria
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<strong>Track</strong> <strong>Record</strong> Quarterly services bulletin 11<br />
Metropolitan trains<br />
Figure 5 Satisfaction with key service aspects for metropolitan trains, September quarter 2012<br />
SERVICE ASPECTS ARE<br />
RANKED HIGHEST TO LOWEST<br />
BY SATISFACTION INDEX<br />
SIGNIFICANT<br />
CHANGE FROM<br />
PREVIOUS<br />
QUARTER<br />
Overall satisfaction<br />
68.0<br />
Metcard ticketing<br />
Train staff<br />
80.1<br />
79.2<br />
Information<br />
Running of services<br />
Personal security<br />
Passenger travel experience<br />
Train stations<br />
myki ticketing<br />
Price<br />
69.8<br />
69.0<br />
67.2<br />
66.8<br />
66.6<br />
63.2<br />
63.2<br />
0<br />
10 20 30 40 50 60 70 80 90 100<br />
Metropolitan trams<br />
Figure 6 Satisfaction with key service aspects for metropolitan trams, September quarter 2012<br />
SERVICE ASPECTS ARE<br />
RANKED HIGHEST TO LOWEST<br />
BY SATISFACTION INDEX<br />
SIGNIFICANT<br />
CHANGE FROM<br />
PREVIOUS<br />
QUARTER<br />
Overall satisfaction<br />
Tram staff<br />
Metcard ticketing<br />
Personal security<br />
Tram stops<br />
Running of services<br />
Information<br />
Passenger travel experience<br />
Price<br />
myki ticketing<br />
73.1<br />
74.7<br />
74.0<br />
73.4<br />
72.6<br />
72.5<br />
70.0<br />
68.6<br />
63.0<br />
61.3<br />
0<br />
10 20 30 40 50 60 70 80 90 100
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