Track Record - Public Transport Victoria
Track Record - Public Transport Victoria
Track Record - Public Transport Victoria
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<strong>Track</strong> <strong>Record</strong> Quarterly services bulletin 3<br />
Introduction<br />
<strong>Track</strong> <strong>Record</strong> Quarterly provides a regular update on the performance of <strong>Victoria</strong>’s public transport<br />
network.<br />
<strong>Public</strong> <strong>Transport</strong> <strong>Victoria</strong> (PTV) administers <strong>Victoria</strong>’s train, tram and bus services. It provides a single<br />
contact point for customers wanting information on public transport timetables, services, tickets and<br />
improvement projects.<br />
PTV was established in April 2012 to improve public transport in <strong>Victoria</strong>.<br />
Some of the basics are already being addressed. Improved maintenance and renewal of the network,<br />
better management of rolling stock, simplified timetables and better coordination between modes are<br />
all providing better outcomes for customers.<br />
During the quarter, the network reported a range of improvements in some areas.<br />
Metropolitan train on-time performance was better than ever with more than 90 per cent of trains<br />
running consistently on-time each month since April.<br />
Quarterly on-time performance also improved for all other modes, although slightly down on the same<br />
quarter last year. Service delivery remained steady across the network.<br />
Overall performance of Metro Trains and Yarra Trams improved with both operators receiving an<br />
incentive payment ($3,244,000 and $224,000 respectively). V/Line paid a penalty of $1,323,000<br />
for under-performance.<br />
Customer satisfaction with the metropolitan public transport network was significantly higher than both<br />
last quarter and the same time last year. The most notable improvement in customer satisfaction was<br />
related to train and the ‘running of services’ and ‘personal security’.<br />
PTV’s patronage surveys show that more people than ever are using public transport. Patronage<br />
increased by 3.4 per cent during 2011 – 2012 with an extra 19 million trips made by passengers.