Track Record - Public Transport Victoria

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2 Track Record Quarterly services bulletin Contents Introduction 3 Punctuality and reliability 4 Punctuality 4 Reliability 5 Customer compensation 6 Payments 6 Customer satisfaction 9 Metropolitan modes 9 Metropolitan trains 11 Metropolitan trams 11 Metropolitan buses 12 V/Line modes 12 Patronage 14 Metropolitan trains, trams and buses 14 Regional train, coach and bus 16 Ticketing equipment 18
Track Record Quarterly services bulletin 3 Introduction Track Record Quarterly provides a regular update on the performance of Victoria’s public transport network. Public Transport Victoria (PTV) administers Victoria’s train, tram and bus services. It provides a single contact point for customers wanting information on public transport timetables, services, tickets and improvement projects. PTV was established in April 2012 to improve public transport in Victoria. Some of the basics are already being addressed. Improved maintenance and renewal of the network, better management of rolling stock, simplified timetables and better coordination between modes are all providing better outcomes for customers. During the quarter, the network reported a range of improvements in some areas. Metropolitan train on-time performance was better than ever with more than 90 per cent of trains running consistently on-time each month since April. Quarterly on-time performance also improved for all other modes, although slightly down on the same quarter last year. Service delivery remained steady across the network. Overall performance of Metro Trains and Yarra Trams improved with both operators receiving an incentive payment ($3,244,000 and $224,000 respectively). V/Line paid a penalty of $1,323,000 for under-performance. Customer satisfaction with the metropolitan public transport network was significantly higher than both last quarter and the same time last year. The most notable improvement in customer satisfaction was related to train and the ‘running of services’ and ‘personal security’. PTV’s patronage surveys show that more people than ever are using public transport. Patronage increased by 3.4 per cent during 2011 – 2012 with an extra 19 million trips made by passengers.
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Track Record - Public Transport Victoria

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