Cover 1 - Apollo Hospitals Dhaka

Directors’ Report
In addition, the Company has established a risk
management policy and assigned the management to
continually monitor for incidents which could increase the
risk factors. It has also defined the Hospital Risk
Management Process and the Safety and Environment
Risk Assessment as part of the Hospital Administrative
Policy (HAP). Consequently, we believe that the Company
has an effective management process that can mitigate
risks to an acceptable level.
Information and
Communication
The company ensures the effective flow of information on
internal activities and external factors across the
management levels. All individuals receive a clear message
from senior management that control responsibilities must
be taken seriously.
Corporate Social
Responsibility
Healthcare delivery organizations are now regarded as
“Corporate Citizens” and as a result, they are striving to
fulfill their responsibility in this regard. STS Holdings
Limited emphasizes that social, ethical and environmental
responsibility must be taken seriously.
At Apollo Hospitals Dhaka, we believe that our ability to
make a difference extends beyond our hospital walls. Both
as an organization and as individuals, we’re dedicated to
playing as active role in providing services with support,
outreach programs and special services to improve quality
of life factors. This sense of responsibility to the
community is a core element of our professional culture,
and our nurses and allied health clinicians go to
tremendous lengths to adopt mission as their own.
Each day, we are discovering new ways to make a positive
impact in the lives of people both within and beyond the
hospital, and just how rewarding it can be in our own lives.
Our continued growth, both in terms of size and stature,
has been paralleled by the expansion of our commitment to
serving poor and disadvantaged patient. We take great
pride in offering free or reduced rate hospital care to
qualifying patients, as well as funding from Foundation
Fund, which is one of the most generous financial
assistance policies in the area. We also sponsor and
participate is a wide range of physician training and
development programs and activities that ultimately
benefit the general population.
Control Environment
Control activities are the policies and procedures which
help ensure that management directives are carried out,
and the necessary actions are taken to minimize the risks of
failure to meet stated objectives. Policies and procedures
are effectively established within the Company and are
continuously reviewed for compliance, adequacy and
improvement opportunities.
The Board of Directors sets the tone for an effective
control environment through regular reviews of the
processes for identifying, evaluating and managing
significant risks. The Standard Operating Procedures
(SOP) are signed off by each Head of Department to
provide assurance that these standards are communicated,
understood and complied with. An effective Control
environment is set by top management and cascades across
all business functions. Every year the top team conducts a
self assessment of key controls that affect the business and
develops action plans to make the internal control
environment more robust.
Contribution to National
Exchequer
Apollo Hospitals Dhaka has contributed significantly to
government effort in collection of revenue. As per law
Hospital deducts income tax at source, VAT and other
required withholdings from various payments for services
and deposits them to the benefit of the government
exchequer. STS also pays tax on its earnings as per the
income tax laws.
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