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ER Wait Times online at methodisthealth.org/ER
The Best Policy: Methodist Le Bonheur Healthcare believes in transparency and open, honest communication about quality to allow consumers to make informed healthcare decisions. To us, the more patients and their families understand about healthcare quality, the more of an informed partner they become in their care. The shift toward transparency began six years ago, when Methodist Le Bonheur Healthcare made the decision to be among the first health systems in the country to embrace electronic medical records and physician order entry. The electronic medical record has helped us not only track the quality of several key indicators from patient admission to discharge, but it has allowed us to share this information more easily with our patients. A few major transparency initiatives were launched this year on our consumer websites, methodisthealth.org and lebonheur.org. Patients are now able to view key quality indicator scores on our site for several conditions which empower them to make informed decisions about their care. Emergency room wait times are also published for all five of our adult hospital locations, and the times update every two minutes. In addition, to improve the emergency room experience, both Methodist South and Methodist North offer 30-minute guarantees from the time patients register to the time they are seen by a doctor, nurse practitioner or physician’s assistant. Another online initiative allows consumers to view next available screening mammography appointment times on our website. We are proud of the many accolades we have received this past year surrounding quality care. Main awards and recognition include: In 2010, U.S. News and World Report magazine ranked Methodist Hospitals on its prestigious list of the Best Hospitals in the nation for orthopedic care. Methodist ranked #27 in the nation out of 1,600 hospitals based on our clinical outcomes, volumes and our reputation among physicians. Methodist Healthcare announced a strategic partnership with Columbia University Medical Center’s Division of Cardiothoracic Surgery. The cardiovascular clinical and management group services team, named Columbia Heartsouce SM , shares clinical and quality guidance, access to Columbia clinical research trials, physician training and education in innovative cardiovascular procedures. Together, the partnership aims to make Methodist Le Bonheur Healthcare a top 50 Cardiovascular Center in the country. Ribbon Cutting & Open House for Methodist North’s newly renovated Emergency Department and 30 Minute Guarantee 11
Page 3 and 4: Inside 2 Letter from the Board Chai
Page 5: Letter from the CEO When I think of
Page 8 and 9: Le Bonheur Grand Opening Ceremony
Page 10 and 11: The Women’s and Children’s Pavi
Page 15 and 16: Quality All four of our qualifying
Page 17 and 18: Commitment to Our Community We take
Page 19: Community The Congregational Health
Page 22 and 23: International students from Central
Page 24 and 25: Transplant surgeon, James Eason, MD
Page 26 and 27: Hospitals Le Bonheur Children's 50
Page 29 and 30: Locations Diagnostic Centers Carvel

Click here for a printable PDF. - Methodist Healthcare

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