Annual Report, Year 2011 - Monroe County Sheriff's Office

200,000
180,000
Calls for Service
190,091
160,000
153,462
140,000
120,000
126,804
129,482
123,586
137,073
Sheriff’s dispatchers must be highly skilled and
able to multi-task as they monitor multiple computer
screens and maintain contact with many
officers, firefighters and paramedics in the field.
100,000
80,000
In addition to taking calls and dispatching
60,000
public-safety agencies, communications officers
are also tasked with providing life saving prearrival
instructions to assist in medical and fire
40,000
situations.
Communications officers go through approximately
five months of training with a training
20,000
officer prior to being released to work on a shift.
0
Training officers work tirelessly to make certain
the communications officers are provided with the
most up to date training possible so the public
can receive the most efficient customer service
possible.
A 911 call should only be made in an emergency. Otherwise
callers should use the other five non-emergency phone
numbers available 24 hours a day.
(305) 296-2424 Headquarters
(305) 745-3184 Lower Keys
(305) 289-2430 Middle Keys
(305) 853-7021 Islamorada
(305) 853-3211 Upper Keys
Tip: If you accidentally call 9-1-1, don’t hang up. Stay on
the line and tell the communications office that it was unintentional.
That way they do not send resources that can be used
if an actual emergency occurs. Teach your child how to dial
9-1-1 for an emergency and, most importantly, make sure they
know their address.
Training Division
The Sheriff’s Office Training Division
is charged with providing both in-service
training, and advanced and specialized
training in all areas of law enforcement.
To reach that goal, the division
works closely with Florida Keys Community
College to provide instructors for
ongoing law enforcement-related academies.
Instructors from the Sheriff’s Office
also work with the college to teach
Captain Penny Phelps
advanced courses such as line supervision,
field training officer, intoxilyzer operator, radar operator,
middle management, and instructor techniques workshops.
In-service courses are presented to personnel in order to
maintain officer’s certification requirements. Many of these
2006 2007 2008 2009 2010 2011
requirements are set by the state of Florida and other regulatory
bodies. These courses include instruction in firearms,
blood borne pathogens, hazardous materials, defensive
tactics, chemical weapons, use of force, legal updates, impact
weapons, emergency vehicle operation, ‘Verbal Judo” (tactical
communications), first response to medical emergencies, domestic
violence, juvenile and sex crimes, suicide prevention,
and drug and alcohol recognition.
Support courses provided to all personnel in the Sheriff’s
Office include cardiopulmonary resuscitation (CPR), personal
safety / self awareness, and computer courses.
The Training Division is a community training center for the
American Heart Association and frequently provides training in
CPR to community service groups.
The records portion of the division maintains all employee
training records as well as salary incentive and tuition information
to provide required documentation for the Florida Depart-
Each year the Training Division puts on a four hour Annual
Retraining Module (ARM) class for all road patrol and corrections
deputies. The course makes sure all officers are up to date on
re-training requirements.
Monroe County Sheriff’s Office - Annual Report 2011
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