IMPulse Volume 2, Issue 4 - Fall 2011 - IMP Group

Fall 2011 I M P u l s e Volume 2, Issue 4
Pierce Brosnan Enjoys Atlantica Oak Island with Friends and Family
Pierce Brosnan's friends and family spent the
day boat touring from the Atlantica Oak Island
Marina and then joined the staff for an
early dinner in the La Vista dinning room.
Pierce, a true gentleman, was accompanied
by a wonderful crew of people.
Pierce is currently filming 'Bag of Bones,' a
Stephen King movie, in Nova Scotia for the
next 6 weeks.
Pierce had some friends join him as well as
his children from LA.
Compliments were extended to the Oak
Island team and Chef Youden for his wonderful
culinary creations.
World famous director Mick Garris also
enjoyed the day at Altantica Oak Island and
promised to return.
Execaire Six Sigma Workshop
In March 2011, a group
of 10 staff members of
Execaire were recruited
to participate in a Six
Sigma workshop. Involved
in the group were people from all over
the Operations Department, namely Flight
Services, Flight Operations, Crew Scheduling,
International Planning and the Pilot Group.
The focus of this workshop was to improve
the process and eliminate errors from the
time a new booking is received from a customer
until the mission is safely completed
and the aircraft returns to home base.
For those unfamiliar with Six Sigma, it is
defined as:
"A structured, data driven methodology
that can be applied to any aspect of business.
It is used to improve customer satisfaction,
eliminate waste and increase
profit. The premise is that where work is
being done, waste is being generated. The
higher the waste level, the greater chance
of poor customer satisfaction, higher cycle
times, increased defect rates and most
importantly profit loss."
(www.sixsigmacanada.net)
The group spent four days thoroughly mapping
out each part of the process starting
with the initial call by the customer, to acquiring
all required services, to the transfer of
authority to the flight crew and managing all
the changes received for an ongoing flight.
Anyone working in corporate aviation knows
how many changes can happen to a month
long flight!
The team identified all the processes and
potential areas where errors may occur. They
eliminated some work done in duplicate and
redistributed tasks within the group to
streamline the operation. They are also committed
to going paperless, so many of the
current practices had to be modified.
They are currently at the implementation
stage where the processes established during
the workshop are selectively put in place on
certain aircraft or certain types of flights.
Through selective trials of the new processes,
the group will figure out how best to implement
the changes fleet‐wide.
With the size of operation they have and
the diversity of the flights they encounter on
a daily basis, it is no small task. But with this
motivated team on the project, they are sure
to meet their goals.
Printed on 100%
Recycled Paper
Front Row : Bethanny Nurse; Sherilyn Feehan; Giovanni Pipino; Karine Bacon; Maureen Brennan
Back Row : Serge Boudreault; Claude Crepeau; Lloyd Hart, Johanne Langlois; Gilbert Adam
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