A Self-Assessment Guide for Health Care Organizations - IFC

Foreword
IFC produced this guide because improving standards in health care organizations is
important. We believe that patients everywhere, including in developing countries, have
a right to receive high quality care in a safe environment.
When IFC invests in health care organizations, we stake our reputation on our clients’
commercial performance and their values and standards. We have seen that a commitment
to high standards of quality, safety, and ethics makes good business sense.
This guide is for health care organizations of all sizes and complexities operating in
emerging markets. Raising health care standards is about developing systems to ensure
that appropriate care is provided to patients in a safe environment. And health care
providers should not only seek to “do the right thing”, but aim to do it well, and to do it
right “first time, every time”.
I hope that you will find this guide useful in improving quality, ethics, and safety standards
in your organization.
Guy Ellena
Director, IFC Health and Education Department
2 IFC Self-Assessment Guide for Health Care Organizations