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The Broadband Show... making convergence happen 13 th 13 nvergence India 2005 Pragati Maidan, New Delhi, India 22-24 March 2005 International Exhibition & Conference Incorporating Carriers & Telcos Broadcast & Cable Enterprise Solutions Multimedia & Internet Networks & Computing Mobile Communications Customer Premise Equipment Satellite & Space Technologies Telecommunications Equipment Broadband Access Technologies Get connected... BRINGING Technology Together Bringing Technology to BUSINESS Co-sponsor Certified by Supported by Government of India Ministry of Communications & IT Department of Telecommunications CABLE OPERATORS FEDERATION OF INDIA Co-organisers Manufacturers Association of Information Technology Government of India Ministry of Communications & IT Department of Information Technology Association of Unified Telecom Service Providers of India Consumer Electronics and TV Manufacturers Association Indo-American Chamber of Commerce Internet Service Providers Association of India Telecom Equipment Manufacturers Association of India Exhibitions India Pvt. Ltd. (An ISO 9001:2000 Certified Company) A-17 (2nd Floor) DDA SCO Complex, Near Moolchand Flyover, Defence Colony, New Delhi 110 024, India Tel: + 91 11 2463 8680, 5155 2001 Fax: + 91 11 2462 3320, 2463 3506 E-mail: exhibitionsindia@vsnl.com Website: www.convergenceindia.org Ctc: Rajesh Kapur, Executive Director (M) 98111 51456 / Bunny Sidhu, Vice President (M) 98104 43925 Mumbai: Tel: + 91 22 2857 5235, 2857 1672 E-mail:exhibitionsindia@vsnl.net Bangalore: Tel: + 91 80 2532 7322 / 7324 E-mail:exhibitionsindiablr@vsnl.net VSAT Services Association of India Supporting Journal
Industrial Development com operators have to put in place strategies for effective network and service management. Operator situation today Operators in India, incumbents as well as new players, all have aggressive plans for expansion. Whether they are laying fibre in the ground or putting up towers, they face similar—universal—operational challenges. Equipment costs are high. The network, including the data network used for service delivery, control and monitoring, was installed over time and exists in discrete pockets. Equipment and software have been procured from dozens of vendors and may span multiple generations of technology. Providing limited or no insight into the performance of the network and services, operations cannot be managed efficiently to meet the market demand. Telecom operators in India recognise the need for OSS—Operational Support Systems. Many today are making the transition from the effort to get their networks up and running—a process that requires significant testing and fine-tuning of the network elements—to deploying systems that monitor the health of the network infrastructure, manage the physical plant, and automate operational processes such as fault detection an “Operators in India, incumbents as well as new players, all have aggressive plans for expansion.” service configuration. The next step is implementation of service management tools. When telecom operators install an OSS that integrates network and service management components, they gain the ability to deliver worldclass services to regional and international customers. Need for service visibility Nearly all businesses of any size depend on communication services; the traditional fixed-line voice, the mobile services that facilitate logistics, the servers that host corporate web sites and email, and the data networks that transport business-to-business transactions. Poor service in any of these areas means loss of revenue, for the business and for the telecom operator responsible who, as a result, may lose a profitable business account. To be most useful, the OSS also should contain a service-management component that can collect, consolidate, and prioritise information, presenting an aggregated real-time view of service quality for targeted customer accounts. The service-management component will bring order to the chaos that can overwhelm a network operations centre when different systems in the network begin accumulating data and sending alarms. In a large network operations centre, hundreds or even thousands of alarms may be triggered during a day. Personnel must find answers quickly to some very critical questions: Is there an actual service problem How does one tell Are customers being affected Which ones How seriously Should those customers be notified To provide the answers, the OSS needs the ability to: ˆ Detect service outages and potential threats to services; ˆ Correlate incoming alarms and data; ˆ Assess the impact of the event that triggered the alarm on services and customers; ˆ Isolate the origin of the problem; Figure 1: India, a growing, vibrant economy. To obtain a picture of how well services are performing for customers, telecom operators require an OSS that can actively test as well as passively monitor services. Active call testing is perhaps the best way to obtain service-quality information early in a services life cycle, before commercial launch or during ramp-up when service usage is still low. Active call testing measures the availability and performance of services and it can be used to emulate the experience of customers making calls at different locations in the network. Mobile network operators can use active testing to check the quality of service they are providing their own customers, as well as to customers of their interconnect partners with whom they have roaming agreements. ˆ Analyse the probable root cause. The service-management component can tap into the wealth of data contained in the network by accessing the network monitoring and management components. It can, for example, use information from the fault management, performance management, trouble ticketing, active test, networkprobe, usage and inventory-provisioning systems. Data from these multiple sources can feed a centralised analysis engine to create meaningful, real-time information about end-to-end service status. Ideally, the OSS will filter out transient or isolated events and intelligently prioritise service problems, making sure that those with the most serious consequences for customers and the telecom operators business are highlighted to be dealt with first. Managed enterprise services Telecom operators in India who deploy broadband data networksfixed-wire IP networks today and high speed wireless data networks in the 25
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