Manchester Institute of Innovation Research ANNUAL REPORT ï²ï°ï±ï±

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Theme 2: Innovation and services (lead: Ian Miles) Understanding innovation in service organisations, and service innovation – these are two distinct things - is a matter of growing practical importance and scholarly significance. MIoIR researchers have pioneered these areas of research, and continue to play a leading role in them. In 2011 the group lost Jeremy Howells, who left for a position at the University of Southampton; but we are happy to welcome the return of Bruce Tether, after a spell at Imperial College. At Imperial, Bruce as been working on topics of design services and service design, that are of considerable interest to MIoIR, and also on the process of “servicisation” or “servitisation” (which we have also drawn attention to, and studied in some recent analyses). Bruce remains part of the UK~IRC, a research centre involving Cambridge University and Imperial College London, within which he leads the project on ‘services innovation and innovative performance at the sector level’. This project involves work at the micro, meso and macro levels, and in particular has involved the development of panel datasets on the evolution of Knowledge-Intensive, and Professional Business Service Firms, and the determinants of performance amongst these firms. In addition to research studies, we are supporting MSc and PhD research on them. A great deal of MIoIR work, though featuring under different headings and themes, actually concerns service activities, and the team also plays a substantial role in, and cooperates with researchers from other parts of, MBS' Manchester Centre for Service Research, with whom several joint publications (including a journal special issue and a book) have been produced in 2011. Whereas in 2010, MIoIR researchers were prominent in preparing overviews of the service innovation field through chapters contributed to Handbooks and related collections, in 2011 books and journal articles were more prominent. The books include a collection of case studies derived from a successful conference hosted in Manchester and a set of studies focusing on Knowledge-Intensive Service Activities (KISA - see the box). Several journal articles also concern KISA, Knowledge-Intensive Business Services (KIBS) and Service Systems (KISS). One particular set of issues, which Massini and Miozzo especially examine, concerns outsourcing, offshoring, and related issues of management and human resources. A relative newcomer to the group, Dr Panos Desyllas, has a background that includes research on new business models adopted by services that are making use of the huge information resources generated through new technologies (in particular, insurance companies employing GPS records). He has commenced an ESRC project (with Professors Miozzo and Miles) which will further explore the topic of innovation and intellectual property protection in KIBS. Major journals in which this theme published in 2011 include Group & Organization Management (on off-shoring), New Technology, Work and Employment (on IT services), International Journal of Services Technology and Management (knowledge intensive service systems), Technovation (Services in manufacturing firms), Industrial and Corporate , Change (outsourcing in service firms), and book chapters with major publishers. In addition, 5
articles are already accepted for 2012 in key journals such as Research Policy (new infrastructure development), Regional Studies (outsourcing, offshoring), and Long Range Planning (organisation of service MNEs). Theme 3: Science, Technology and Innovation Policy and Evaluation (lead Kieron Flanagan) Manchester has been a leading centre for teaching and research on science, technology and innovation policy for more than forty years. In a world increasingly characterised by complex patterns of ‘multi-level governance’ our work in this area today is focused not only on the national but also on the international and sub-national dimensions of science, technology and innovation policy. We remain a member of each of the key networks for both fundamental and strategic research and innovation policy studies in Europe. For fundamental research we are founder members of the European Forum for Studies into Policies for Research and Innovation (Eu- SPRI, the successor to the PRIME Network of Excellence funded under FP6). We also remain leading members of the Inno-Policy Trendchart network of DG Enterprise and the ERAWatch network of DG RTD, which provide monitoring and analysis on research and innovation policy trends across and beyond Europe. Finally, we remain a leading member of the European Techno-economic Policy Support Network, a long-standing partnership which collectively provides studies to a number of European institutions. Our work in the area of science and technology policy concentrates not only on policy for the production of knowledge but more broadly on exploring the governance and dynamics of the various elements of the system of institutions and actors producing, disseminating and using knowledge and innovations. Much of our work revolves around monitoring and exploring trends in knowledge dynamics and broader trends in governance which may shape science, technology and innovation policies, instruments and institutions. A stream of work explores the uses and limitations of indicators and performance measurement systems in the broad area of science, technology and innovation, and other work is focused on developing new indicators and approaches towards measuring or characterising policyrelevant phenomena and dynamics. A defining feature of the Institute is that we work on innovation policy in the broadest possible sense, mapping out a new agenda for innovation policy studies into the 21 st century. In this regard, we are working closely with the ESRC/TSB/NESTA funded national Innovation Research Centre (IRC) through a major £600,000 project to explore the impact on innovation in firms and their supply chains of procurement by government departments and public bodies. A parallel and closely-connected project exploring the sustainability impacts of procurement is funded under the Sustainable Consumption Institute’s ‘flagship projects’ initiative. Manchester is also a leader in the development of ‘strategic intelligence’ useful to policymakers. For over twenty years we have been well-known for work on the evaluation of science, technology and innovation policies, programmes and institutions. Today most of 6
Page 1 and 2: Manchester Institute of Innovation
Page 3 and 4: CONTENT Staff List 2011 ...........
Page 5 and 6: 1. Introduction and Summary In 2011
Page 7: the Academy of Management, the Atla
Page 11 and 12: and Science David Willets and the t
Page 13 and 14: In association with the Sustainable
Page 15 and 16: and industry structures. Methodolog
Page 17 and 18: presentations of this research were
Page 19 and 20: Beyond EU projects, applied Foresig
Page 21 and 22: Already anticipated by the establis
Page 23 and 24: 3. PhD Research and Training The In
Page 25 and 26: Table 3 :PHD completion in MIOIR 20
Page 27 and 28: During 2011, in terms of engagement
Page 29 and 30: 6. Organising Academic Discourse: S
Page 31 and 32: Howells, J., Edler J. (2011) Struct
Page 33 and 34: Edler, J. (2011) Innovation in EU C
Page 35 and 36: April 2011, organised by the Sustai
Page 37 and 38: Conference, Workshop and Seminar Pr
Page 39 and 40: Edler, J. (2011) Lead Markets and P
Page 41 and 42: Kitagawa, F. (2011) Industry relati
Page 43 and 44: Organised by The British Council in
Page 45 and 46: Conferences organised by MIoIR Shap
Page 47 and 48: Massini, S. Expert Committee Member
Page 49 and 50: Surname Forename Country Research I
Page 51 and 52: MIoIR Doctoral Students 2011 Studen
Page 53 and 54: Student Name Supervisor Co-Supervis
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Manchester Institute of Innovation Research ANNUAL REPORT ï²ï°ï±ï±